Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty83−1.7Momentum penalty70−3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREJac’s Cleaning Service
Groton, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #114Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.8★ from 114 Google reviews
Report card
Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jac’s Cleaning Service is better than 75% of house cleaning services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jac’s Cleaning Service is better than 63% of house cleaning services.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jac’s Cleaning Service is better than 83% of house cleaning services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jac’s Cleaning Service is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jac’s Cleaning Service is better than 70% of house cleaning services.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jac’s Cleaning Service is better than 63% of house cleaning services.B
63
Reviews for your job
Customers hired Jac’s Cleaning Service for 6 kinds of job.
Jac’s Cleaning Service for office & workplace cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$283
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 39
All 4 Google reviews tagged “Office & workplace cleaning”
Walter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great service.. great people!
Office & workplace cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Optometric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We have been working with Jackie for a few months now. The cleaner that has been assigned to our office does a fantastic job on a bi-weekly basis, very nice and thorough! Very pleased with their service and would most definitely recommend!
Office & workplace cleaning+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Got some help from Jac's Cleaning Service when i moved into my warehouse. Quick, easy, and open line of communication. Definitely recommend :)
Moving-related cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness
Kee3 years ago★★★★★
Rating only, no written review.
Office & workplace cleaning+ Responsiveness+ Quality+ Professionalism
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 17 | $158–$253 |
| Deep clean | 16 | $277–$471 |
| Moving-related cleaning | 6 | $321–$536 |
| Office & workplace cleaning | 4 | $153–$283 |
| Interior & exterior window cleaning | 4 | $227–$398 |
| General carpet cleaning | 3 | $96–$254 |
