Auto glass shop · Jackson, TN · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#236 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.7★★★★★808 Google reviews · 24 photos
87%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jack Morris an Auto Glass Now Company 4.7 out of 5 based on 808 reviews, noting that the owner replied to 68% of feedback. Customers frequently praise the shop for punctual appointments, quick service times, professional staff, and reasonable pricing for windshield replacements and rock chip repairs. However, some lower-rated reviews cite issues with workmanship errors, such as damaged vehicle parts or improper installations, and complaints regarding unresolved warranty claims or unexpected additional charges.
Google rating: 4.7 out of 5 from 808 reviews (87% five-star).
Reviews on this page: 808 Google reviews (550 with written comments, 23 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 28, 2026.
Service: Auto Repair Shop serving Jackson, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jack Morris an Auto Glass Now Company: 80/100 on this factor. Category median: 89.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jack Morris an Auto Glass Now Company: 77/100 on this factor. Category median: 86.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jack Morris an Auto Glass Now Company: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jack Morris an Auto Glass Now Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company: 64/100 on this factor. Category median: 60.B
64
Bar = this company · dark tick = category median.
Star ratings
808 Google reviews we collected
4.7of 5
5 stars70487%
4 stars516%
3 stars132%
2 stars132%
1 star273%
Praise vs complaints
Phrases our text analysis found in 550 written reviews
97%praise
Praise79697%
Complaints213%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price14645%
Reasonable15347%
Overpriced62%
Not sure206%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23228%
Speed & response20825%
Quality & results17521%
Price & value8110%
Would recommend739%
Communication283%
Honesty & trust202%
What customers talk about
We read 550 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies in the office were friendly and profesional.”
“Installer did a great job on installation, BUT was not friendly an all.”
“I made my appointment for a Monday morning and they were very nice and got me in right away.”
“No show- even called about 2:30.”
“Did a great job and interacted with me on a good customer level.”
“Spent a lot of time talking to each other and not working”
“Chip was fixed in a timely manner and the price was extremely reasonable!”
“I was told that they would let me know the price before fixing my windshield but they fixed it first and then charged an outrageous amount in my opinion.”
“Courteous, kind, respectful and efficient’ Highly recommend!”
“He kept great communication throughout the day so I knew when to expect his arrival.”
“I always trust Jack Morris with my windshield, and they never disappoint!”
“The tech lied, and no one called me back.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jack Morris an Auto Glass Now Company for 3 kinds of job. Pick one to see what they paid and said.
CCassie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Exceptional customer service. Service guy was super nice and professional. Did a great job and interacted with me on a good customer level. Would highly recommend!
Auto windshield repair
DDanielLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They started right at my appointment time, gave me a time estimate, and delivered on it. The ladies in the office were friendly and profesional. The guy that installed my windshield was knowledgeable and did a great job.
Reasonable priceAuto windshield replacement
AAlan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I made my appointment for a Monday morning and they were very nice and got me in right away. The new windshield looks great! Thank you for the prompt service!
Reasonable priceAuto windshield repair
RRita1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had an issue with my first windshield install and they went above and beyond to make it right! Service like it should be. Thank you!
HHowie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Absolutely blown away by the friendliness and customer service They were fast and did a great job! Ashley was a gem! Highly recommend
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Your technician showed up at my office. Was very pleasant. Job was finished quickly. Receipt was emailed. Mission accomplished easily and efficiently. Happy customer!
Exceptional customer service. Service guy was super nice and professional. Did a great job and interacted with me on a good customer level. Would highly recommend!
Services: Auto windshield repair
Response from the owner · a day ago
Thanks for taking the time to leave us a positive review, Cassie Minton! Your feedback means a lot to us at Jack Morris an Auto Glass Now Company, and we're glad you're satisfied with the work done on your vehicle.
L
L I Hodge1 reviewiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
In and out in 15 minutes. Can’t tell where the rock chip was!
Price assessment: Great price
Services: Auto windshield repair
Response from the owner · 5 days ago
Thanks for sharing your positive experience, Randy Rice! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
D
Daniel Laws (Daniel)Local Guide · 48 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
They started right at my appointment time, gave me a time estimate, and delivered on it. The ladies in the office were friendly and profesional. The guy that installed my windshield was knowledgeable and did a great job.
Price assessment: Reasonable price
Services: Auto windshield replacement
Response from the owner · a week ago
Thanks for sharing your positive experience, Daniel Laws (Daniel)! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
K
Kim Moore11 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I made my appointment for a Monday morning and they were very nice and got me in right away. The new windshield looks great! Thank you for the prompt service!
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · 2 weeks ago
Hi Alan Todd, thank you so much for the positive review! We're glad you had a great experience at Jack Morris an Auto Glass Now Company. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
R
Rita Jones1 reviewiTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
I had an issue with my first windshield install and they went above and beyond to make it right! Service like it should be. Thank you!
Response from the owner · 2 weeks ago
Hi, Rita Jones! Thanks for the wonderful review! We're glad to hear you had a great experience with us. If you ever need our services again, we'll be happy to welcome you back into our shop!
H
Howie W7 reviewsiTotal number of Google reviews Howie has written across all businesses on Google Maps, not just this one.
Absolutely blown away by the friendliness and customer service They were fast and did a great job! Ashley was a gem! Highly recommend
Response from the owner · 2 weeks ago
Hi Howie W, thank you so much for the positive review! We're glad you had a great experience at Jack Morris an Auto Glass Now Company. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
M
Mary J Rinks2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Your technician showed up at my office. Was very pleasant. Job was finished quickly. Receipt was emailed. Mission accomplished easily and efficiently. Happy customer!
Price assessment: Reasonable price
Services: Auto windshield repair
Response from the owner · 2 weeks ago
Thanks for the positive feedback, Mary J Rinks. We're happy to hear you had a great experience at Jack Morris an Auto Glass Now Company!
J
julia gowan2 reviewsiTotal number of Google reviews julia has written across all businesses on Google Maps, not just this one.
