Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Jack Morris an Auto Glass Now Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jack Morris an Auto Glass Now Company

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 808 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jack Morris an Auto Glass Now Company is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jack Morris an Auto Glass Now Company is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jack Morris an Auto Glass Now Company is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 64% of auto repair shops.B
64

Reviews for your job

Customers hired Jack Morris an Auto Glass Now Company for 3 kinds of job.

Jack Morris an Auto Glass Now Company for auto side window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto side window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “Auto side window replacement” · showing 20

William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nick is awesome! The best!

Reasonable priceAuto side window replacement
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Came early 😁 took only 45 minutes.

Reasonable priceAuto side window replacement
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The place was great. It just took way too long for my glass to be shipped

Reasonable priceAuto side window replacement
Walter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

⭐⭐⭐⭐⭐ I can’t say enough good things about this company! After someone broke into my work truck, busted out my window, and ransacked everything, I was in a really tough spot. I called them at the last minute, and they got me in first thing the very next morning. They replaced my window quickly, professionally, and…

Customer photo from Walter's review
Reasonable priceAuto side window replacement
Evie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing customer service! Replaced my windshield in less than 2 hours. Even called my insurance and helped me file my claim!

Great priceAuto side window replacement
Lee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service! Very happy customer!

Auto side window replacement
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Both receptionists were really helpful. I made my appointment with Ashley. She was upbeat and pleasant on the phone as well as in person. I was told it would take 1 hour to 1hr and 1/2. It took about 45 minutes. The windshield looked good and I was given additional information about taking care of the new replacement. Great experience.

Reasonable priceAuto side window replacement
Jimmy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great price and service. Trey was very nice and friendly and knew how to do the job.

Great priceAuto side window replacement
CliffordLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The guy who came was very nice and friendly and he was fast as lightening I was and am very pleased at the time and effort and just how meticulous he was! Very professional

Reasonable priceAuto side window replacement
Lane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Get me in an out the door in a hr an half. Thank you

Reasonable priceAuto side window replacement
KyleLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I still don’t know how they did it so fast! I brought my car in with a shattered back window at around 8:00am. The manager drove to Memphis to get the replacement window, got back, it was perfectly installed, all before 3:30! What amazing service!

Great priceAuto side window replacement
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Trey was very nice,professional and respectful! He did a Beautiful job with my windshield replacement! He was informative about telling me do and don't about windshield replacement.

Reasonable priceAuto side window replacement
MichelleLocal Guide · 172 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The first one didn't fit that they ordered another we had to take it to Jackson Tn but didn't take long to fox

Not sureAuto side window replacement
Vicky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had to get a door glass replaced on my car even though I was told it be an hour I don't think it was even 30 minutes.very fast and did a great job.i would tell anyone to go there for glass repair needs

Reasonable priceAuto side window replacement
William4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

You are very welcome jack morris auto glass...service tech. Was very friendly and professional and will recommend to others that need glass replacement or repair...keep up the professional work!!!!

Reasonable priceAuto side window replacement
amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They done amazing work!!

Great priceAuto side window replacement
Leann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Everybody was so nice and helpful. Very efficient and upfront about pricing. Highly recommend.

Great priceAuto side window replacement
Tina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very friendly helpful on time I am a plzed customer I have used them many times..

Great priceAuto side window replacement
Patrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick and efficient

Reasonable priceAuto side window replacement
GradyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was referred to Jack Morris by the Toyota dealer. They drove and hour to get to my home and did the windshield replacement in the driveway. Fast and easy ( for me). Good prices and great service.

Great priceAuto side window replacement

Show more auto side window replacement reviews (43 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 47%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield repair218—
Auto windshield replacement69—
Auto side window replacement63—

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