Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Jack Morris an Auto Glass Now Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jack Morris an Auto Glass Now Company

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 808 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jack Morris an Auto Glass Now Company is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jack Morris an Auto Glass Now Company is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jack Morris an Auto Glass Now Company is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 64% of auto repair shops.B
64

Reviews for your job

Customers hired Jack Morris an Auto Glass Now Company for 3 kinds of job.

Jack Morris an Auto Glass Now Company for auto windshield repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.218
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 218 Google reviews tagged “Auto windshield repair” · showing 20

Cassie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Exceptional customer service. Service guy was super nice and professional. Did a great job and interacted with me on a good customer level. Would highly recommend!

Auto windshield repair
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

In and out in 15 minutes. Can’t tell where the rock chip was!

Great priceAuto windshield repair
Alan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I made my appointment for a Monday morning and they were very nice and got me in right away. The new windshield looks great! Thank you for the prompt service!

Reasonable priceAuto windshield repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Your technician showed up at my office. Was very pleasant. Job was finished quickly. Receipt was emailed. Mission accomplished easily and efficiently. Happy customer!

Reasonable priceAuto windshield repair
julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Went to get windshield rock pecks fixed …excellent customer service and not a long wait time !!!

Reasonable priceAuto windshield repair
LinnLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great service and pricing. We had a rock chip fixed in about 30 minutes and looks fantastic!

Great priceAuto windshield repair
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent customer service! Courteous, kind, respectful and efficient’ Highly recommend!

Reasonable priceAuto windshield repair
Frank6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Goood job

Reasonable priceAuto windshield repair
Jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The personal where very friendly and professional and timely.

Great priceAuto windshield repair
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Happy a small chip in the windshield. They hot us in with no waiting. Chip was fixed in a timely manner and the price was extremely reasonable!!! Very happy!!!

Great priceAuto windshield repair
tonya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They do great work, but the AC was out and it was a miserable wait. I was only there for 40 minutes but someone said it has been a 3 week wait to get it fixed. So the folks there are doing great work, despite the relentless heat. (It’s September and has been in the upper 90s for weeks!)

Great priceAuto windshield repair
SANDRA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Maybe the price could have been more reasonable thought it would be what I was quoted and didn't know they charged to remove old windshield plus additional charges.

Not sureAuto windshield repair
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everything went well! Thanks!

Great priceAuto windshield repair
all_outta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler did an amazing job. He kept great communication throughout the day so I knew when to expect his arrival. Speedy and professional at a price that beat literally everyone else’s. I can’t thank him enough.

Great priceAuto windshield repair
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast friendly service. Highly recommend

Great priceAuto windshield repair
Roger9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent and fast customer customer service less than 40 minutes wait for the entire process of repairing the pings in my window

Great priceAuto windshield repair
Wannette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very quick service. My service guy was wonderful!

Reasonable priceAuto windshield repair
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The installer was professional about his work

Reasonable priceAuto windshield repair
LinLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional, informative, and considerate. Highly recommend these folks.

Reasonable priceAuto windshield repair
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick service and friendly

Great priceAuto windshield repair

Show more auto windshield repair reviews (198 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 47%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield repair218—
Auto windshield replacement69—
Auto side window replacement63—

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