Experts Reviews · Company report
Jack Morris an Auto Glass Now Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jack Morris an Auto Glass Now Company

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #236Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 808 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jack Morris an Auto Glass Now Company is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jack Morris an Auto Glass Now Company is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jack Morris an Auto Glass Now Company is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jack Morris an Auto Glass Now Company is better than 64% of auto repair shops.B
64

Reviews for your job

Customers hired Jack Morris an Auto Glass Now Company for 3 kinds of job.

Jack Morris an Auto Glass Now Company for auto windshield replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.77
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 69 Google reviews tagged “Auto windshield replacement” · showing 20

L1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Knowledgeable staff, courteous service. I would HIGHLY RECOMMEND

Great priceAuto windshield replacement
DanielLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They started right at my appointment time, gave me a time estimate, and delivered on it. The ladies in the office were friendly and profesional. The guy that installed my windshield was knowledgeable and did a great job.

Reasonable priceAuto windshield replacement
Brent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★

I had complete windshield replacements on 2 different trucks. The first truck was great! Awesome job. The second truck, they couldn't get a windshield in that was not damaged. They were able to install the 4th windshield they received. The local service office was great and took care of us getting the…

Great priceAuto windshield replacement
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

They came out and replaced the glass but my windshield wiper hose got crimped in the process. They sent someone back out and they repaired it with shrink wrap with promises to order the OEM part. It has been over a month and they have not contacted me to resolve the issue.

Not sureAuto windshield replacement
Dianne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional and friendly! They do great work.

Reasonable priceAuto windshield replacement
Daisy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service. Great communication and quick efficient service. We needed mobile service and it was taken care of the same week. Highly recommend Trey

Great priceAuto windshield replacement
NickLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and took care of my glass needs very quickly! Highly recommend!

Great priceAuto windshield replacement
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jack Morris was awesome....Setting up the appointment was very easy. The scheduler was very friendly and professional. Very good communication throughout the process. Chance did an awesome job installing my glass. He was very professional and friendly.

Reasonable priceAuto windshield replacement
joey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nick was great!

Not sureAuto windshield replacement
DavidLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great, professional service. Techs had to come out twice because of an unexpected rain shower the first day, both were personable and forthright about about issues that arose during service. Would use again.

Reasonable priceAuto windshield replacement
V.V.S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nice and quick service. Thank you.

Auto windshield replacement
Jim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great communication start to finish. Well done and thank you!

Reasonable priceAuto windshield replacement
TanyaLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The people are friendly and they come to you.

Reasonable priceAuto windshield replacement
ErinLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great customer service. Easy time booking appt and they worked with my insurance. The while process was simple.

Great priceAuto windshield replacement
jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I bought 2 67 impala windshields they ordered and had them waiting for me as promised and I had 2 windshields installed one on a 15 ram and a 98 gmc Tyler the young man that came installed them was very professional, I’m very satisfied with jack morris glass

Reasonable priceAuto windshield replacement
MikeLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Lack of pride in their work and no honor in their guarantee. I have a gap in the cowl molding and windshield that I can literally put my finger in and the guy tells me that's normal and it will magically repair itself in a week or two, polyurethane cures in just a few hours and gaps don't just close themselves that…

OverpricedAuto windshield replacement
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Get service. I would highly recommend.

Auto windshield replacement
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys are the real deal! I was in and out in 30 minutes! Very nice and friendly staff and very professional installers. Definitely recommend.

Reasonable priceAuto windshield replacement
Gloria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It was a great experience! The young man that was installing the window was very professional! He actually showed me the window before installing and told me the pros and cons. I really appreciated it I will recommend this company to my family and friends! Thank you for a well done Job! My car looks great ! Have a blessed day! Gloria Holiday

Great priceAuto windshield replacement
HeatherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Im sorry that I cannot remember names but the gentleman who came to install my windshield was nice and professional. He also answered my questions and made sure I was informed about after care for the few days following my installation. I did pay out of pocket but I still saved alot of money! I highly recommend Jack Morris Glass!!

Reasonable priceAuto windshield replacement

Show more auto windshield replacement reviews (49 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 47%Overpriced 2%Not sure 6%

Jobs customers hired them for

Compare with