Tax preparation service · Mooresville, NC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★29 Google reviews · 4 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently describe the tax preparation service as professional, efficient, and thorough, noting that returns are often completed quickly, including same-day filings after brief consultations. Reviewers highlight clear communication, detailed explanations of tax options, and reasonable pricing, with many mentioning long-term retention spanning several years. The business holds a perfect five-star rating from twenty-nine reviews, and the owner has not replied to any customer feedback.
Google rating: 5.0 out of 5 from 29 reviews (97% five-star).
Reviews on this page: 29 Google reviews (21 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 10, 2026.
Service: Tax Preparation Service serving Mooresville, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Jackibrown Tax Service LLCTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackibrown Tax Service LLC: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackibrown Tax Service LLC: 95/100 on this factor. Category median: 88.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackibrown Tax Service LLC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackibrown Tax Service LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackibrown Tax Service LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
29 Google reviews we collected
5.0of 5
5 stars2897%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise30100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price480%
Reasonable120%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1137%
Speed & response723%
Quality & results413%
Would recommend310%
Communication27%
Price & value27%
Honesty & trust13%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I will and have referred my own adult children and others to us her expertise.”
“Jackie is very friendly and taxes were done very quickly.”
“I want to recommend Jackie brown tax service to you to let you know, that she is reliable person she is a very thorough individual”
“I highly recommend doing business with Jacque Brown!”
“Always gives detailed info and great communication.”
“…than 10 years now and never, ever had a problem, the price is always reasonable and she will answer any questions you ask, and tell you what you can…”
People customers mention
Jackie5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackibrown Tax Service LLC for 2 kinds of job. Pick one to see what they paid and said.
Melinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
My husband and I have been working with Ms. Jackie for almost five years or more. She has helped us with situations that a previous company screwed up. I will and have referred my own adult children and others to us her expertise. If she doesn’t know the answer she will reach it, if she knows that something isn’t…
Arnetta13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Knowledgeable and gets you what you are entitled 👍Very detailed and follows up to make sure you are satisfied.
Donna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jackie is very friendly and taxes were done very quickly. I will definitely be using her again next year.
Great priceIncome tax return preparation
Ronnell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Always gives detailed info and great communication. Always works quick, well, and efficient.
Great price
Jaime6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Been using this service for more than 10 years now and never, ever had a problem, the price is always reasonable and she will answer any questions you ask, and tell you what you can and cannot do with your taxes.
Great priceTax problem consultingIncome tax return preparationLocal tax return preparation
Brandon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very professional, efficient and empathetic. Worked with me in depth to help me get my owed taxes lowered.
My husband and I have been working with Ms. Jackie for almost five years or more. She has helped us with situations that a previous company screwed up. I will and have referred my own adult children and others to us her expertise. If she doesn’t know the answer she will reach it, if she knows that something isn’t right she will inform you before she goes any further with preparation. She GOD sent for us and our family! If I could say one word about her, that would be “AWESOME “!
Thank you for your services and your commitment.
Arnetta Young13 reviewsiTotal number of Google reviews Arnetta has written across all businesses on Google Maps, not just this one.
Been using this service for more than 10 years now and never, ever had a problem, the price is always reasonable and she will answer any questions you ask, and tell you what you can and cannot do with your taxes.
Price assessment: Great price
Services: Tax problem consulting, Income tax return preparation, Local tax return preparation
Brandon Mobley7 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Jackie is great! She is quick to process and VERY knowledgeable. She is there to help. She gave us suggestions on what we should do so we can get the most out of taxes. You won’t regret your decision for your taxes!
