Tax preparation · Austin, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%94+13.3Replies to reviews 7%99+7Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
4.8★★★★★412 Google reviews · 12 photos
93%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service in Austin 4.8 out of 5 based on 412 reviews, with the owner responding to 85% of feedback. Customers frequently praise the staff's friendliness, professionalism, and ability to handle complex or last-minute tax situations efficiently. Recurring positive themes include clear communication, punctuality, and helpful explanations of tax details. However, some lower-rated reviews criticize high pricing for basic returns, scheduling errors, and instances of inaccurate data entry that delayed refund processing.
Google rating: 4.8 out of 5 from 412 reviews (93% five-star).
Reviews on this page: 412 Google reviews (327 with written comments, 6 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 14, 2026.
Service: Tax Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Jackson Hewitt Tax ServiceTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 86/100 on this factor. Category median: 85.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 95/100 on this factor. Category median: 98.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 99/100 on this factor. Category median: 71.A
99
Bar = this company · dark tick = category median.
Star ratings
412 Google reviews we collected
4.8of 5
5 stars38593%
4 stars123%
3 stars31%
2 stars20%
1 star102%
Praise vs complaints
Phrases our text analysis found in 327 written reviews
97%praise
Praise41897%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price1432%
Reasonable2250%
Overpriced37%
Not sure511%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16739%
Speed & response9121%
Quality & results7217%
Would recommend4410%
Communication389%
Honesty & trust113%
Price & value82%
What customers talk about
We read 327 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“the experience was good friendly and on time the team member help well the charge was high but other than that all went well first time thank you DHR”
“The agents that work on my income tax Lizbeth she was efficient, polite and she did a great job and also very professional”
“It was a great experience and Felicia should be given accommodation and definitely a higher income because she was excellent thank you!”
“Personally, I had a terrible experience with this location.”
“I would recommend this office to any family or best friend”
“This is the worse tax company I have ever dealt with and I do not recommend anybody to file anything with them!”
“Elizabeth explained everything very thorough and was very courteous.”
“I highly recommend Jackson Hewitt, and especially Sungok Lee, to anyone looking for reliable and excellent tax service.”
“I used Turbo Tax for a few years until this year, when it told me I needed to pay far more in taxes than I thought reasonable.”
“Last year, Turbo Tax withheld hidden fees from my refund and I will never trust them again.”
People customers mention
Lauri26 reviews
Turpen11 reviews
Lizbeth8 reviews
Patty8 reviews
Monica7 reviews
Bob6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
Lewis2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It was a great experience and Felicia should be given accommodation and definitely a higher income because she was excellent thank you! Lewis Lipscomb
Income tax return filing
AustinLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
0 Stars. Never again! They counted my Roth Contributions aa income!! I had to correct them with a form.
OverpricedIncome tax return filing
Daniela3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
the experience was good friendly and on time the team member help well the charge was high but other than that all went well first time thank you DHR
SandraLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Delightful Experience and at last minute. My previous CPA notified me on April 1st that he could not do my Income Tax this Year
Everyone was so cheerful and welcoming to every person
I would recommend this office to any family or best friend
Cecelia14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very friendly and professional. I appreciate your hospitality and professionalism.
Income tax return filing
Vivian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The agents that work on my income tax Lizbeth she was efficient, polite and she did a great job and also very professional
It was a great experience and Felicia should be given accommodation and definitely a higher income because she was excellent thank you! Lewis Lipscomb
Services: Income tax return filing
Response from the owner · a week ago
Hi Lewis, we see those 5 stars shining bright! 🌟 Thank you so much for your support—it keeps us motivated to do our best. Jackson Hewitt can't wait to see you again next year. Thank you for trusting us with your taxes! - Siloam , Jackson Hewitt Care Team
Austin CopelandLocal Guide · 13 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
0 Stars. Never again! They counted my Roth Contributions aa income!! I had to correct them with a form.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 6 months ago
I'm sorry to see our service didn't meet expectations, Austin, please know it's never our intent to let you down. We'd like to ensure any concerns regarding your visit are addressed with the attention deserved, as we strive to continuously improve in the service we provide you as our client. Please give us a call at 800-234-1040 if there are any issues still needing resolution. We look forward to hearing from you as well as the opportunity to be of service. - Siloam, Jackson Hewitt Care Team
Daniela Hardee Taylor3 reviewsiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
the experience was good friendly and on time the team member help well the charge was high but other than that all went well first time thank you DHR
Response from the owner · 6 months ago
Daniela, thank you for taking a moment to share your experience with us. We are glad to hear your visit felt friendly, timely, and supported by a team member who helped you through your first filing with us. We appreciate you sharing that the charge felt high, and your feedback is important to us as we continue working to improve the experience. Thank you for choosing Jackson Hewitt. Asia, Jackson Hewitt Care Team
Sandra Farris EaleyLocal Guide · 30 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Delightful Experience and at last minute. My previous CPA notified me on April 1st that he could not do my Income Tax this Year
Everyone was so cheerful and welcoming to every person
I would recommend this office to any family or best friend
Response from the owner · 4 years ago
Hi Sandra,
Thank you for posting this five-star review! We are happy to hear that the staff was very welcoming, cheerful, and provided a delightful experience. Please consider recommending us to your friends and family. Thanks for choosing Jackson Hewitt!
- Lauri, Jackson Hewitt Care Team
Cecelia Clark14 reviewsiTotal number of Google reviews Cecelia has written across all businesses on Google Maps, not just this one.
Very friendly and professional. I appreciate your hospitality and professionalism.
Services: Income tax return filing
Response from the owner · 6 months ago
Cecilia, thank you for sharing your feedback. We’re happy to hear that you found our team helpful and we appreciate you taking the time to let us know about your positive experience.
Siloam, Jackson Hewitt Care Team
Vivian Ehigie2 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
The agents that work on my income tax Lizbeth she was efficient, polite and she did a great job and also very professional
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We're honored to read your kudos for Lizbeth's great service, and appreciate the kind feedback! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. Thank you for sharing Vivian, and we look forward to your next visit with us! 💙 - Jen, Jackson Hewitt Care Team
Kassandra LopesLocal Guide · 44 reviewsiTotal number of Google reviews Kassandra has written across all businesses on Google Maps, not just this one.
Kassandra, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
Brittany Robinson3 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
My taxes were pretty complicated and Lauri did amazing in getting it completed.
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Jennifer, thank you so much for the kind words about the JH team! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
Abby1 reviewiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Such a positive experience both years I have worked together Jackson Hewitt! 10/10 recommend coming for any and all tax needs! I works with Lauri— she is the best!
Response from the owner · 6 months ago
Abby, we're delighted to receive your feedback for the exceptional service of your local office, thank you! 😍 If your friends or family need tax prep services, please send them our way! Our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Siloam, Jackson Hewitt Care
