Tax preparation · Austin, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%89+6.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★310 Google reviews · 7 photos
96%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service 4.9 out of 5 based on 310 reviews, with the owner responding to 85% of comments. Customers frequently cite friendly, patient staff who explain complex tax issues clearly and process returns quickly. Positive feedback highlights helpful communication, reasonable fees, and increased refunds compared to previous years. However, low-star reviews identify a pattern of dissatisfaction regarding pricing, specifically complaints about being charged more than the initial quote or finding the fees excessive for simple filings.
Google rating: 4.9 out of 5 from 310 reviews (96% five-star).
Reviews on this page: 310 Google reviews (243 with written comments, 2 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: April 17, 2026.
Service: Tax Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Jackson Hewitt Tax ServiceTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 92/100 on this factor. Category median: 87.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 91/100 on this factor. Category median: 85.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 89/100 on this factor. Category median: 71.A
89
Bar = this company · dark tick = category median.
Star ratings
310 Google reviews we collected
4.9of 5
5 stars29896%
4 stars62%
3 stars10%
2 stars00%
1 star52%
Praise vs complaints
Phrases our text analysis found in 243 written reviews
98%praise
Praise27698%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price729%
Reasonable1563%
Overpriced28%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12043%
Quality & results4616%
Speed & response4315%
Communication3312%
Would recommend3011%
Honesty & trust52%
Price & value41%
What customers talk about
We read 243 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was very nice to talk to her she did my taxes was very good and she got me more than I’ve gotten in the past .”
“…caring, ill definetly continue with your excellent serive and quality attention to detail and help with a seniior citizen…”
“Hands down worst experience ever.”
“Celeste helped me out and got my taxes done quick very nice lady”
“Lizbeth was really helpful today and explained everything well.”
“Great service sundok I would definitely recommend this service only had to pay a minimal reasonable fee and everything worked out even help you if you…”
“Our rep Celeste was great had all the answer's to our questions and honest thanks”
“…k I would definitely recommend this service only had to pay a minimal reasonable fee and everything worked out even help you if you don’t have money i…”
People customers mention
Victoria24 reviews
Celeste9 reviews
Yolanda6 reviews
White5 reviews
Cordell5 reviews
Mae5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
Calvin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
I was quoted one price and was charged another. I filed a 1040ez ,the preparer quoted me $120 and charged my account $178. Last year I paid $100 for the same filing. I'm am greatly dissatisfied and angry. I will never use Jackson Hewitt again nor referral them to anyone that I Know after this experience. I was clearly stolen from.
James1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
It was very nice to talk to her she did my taxes was very good and she got me more than I’ve gotten in the past . Thank you very much
Reasonable priceIncome tax return filing
Alisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Tiana went above and beyond for not just is, but everyone she came in contact with.
OverpricedIncome tax return filing
Frank1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
a very pleasnt and relaxing experince, the youg lady was very polite and caring, ill definetly continue with your excellent serive and quality attention to detail and help with a seniior citizen
god bless your staff
Great priceIncome tax return filing
Donna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have been telling everybody about u guys and I will be staying with you guys from now on her block messed me up 2 years ago and I think I needed to get some answers from u guys about my W2
Great priceIncome tax return filing
Heidi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ben White location the lady was very patient and kind to me and my 18 month old daughter. She keep me informed the entire time we were filing my taxes and let me know what to expect and how long the process would take.
I was quoted one price and was charged another. I filed a 1040ez ,the preparer quoted me $120 and charged my account $178. Last year I paid $100 for the same filing. I'm am greatly dissatisfied and angry. I will never use Jackson Hewitt again nor referral them to anyone that I Know after this experience. I was clearly stolen from.
Response from the owner · 6 months ago
We’re very sorry to hear about your experience and understand how upsetting it is to be quoted one price and then charged a different amount, especially when your return was straightforward and comparable to prior years. Clear, upfront pricing is important, and we regret that this did not align with what you were told Calvin.
We’d like the opportunity to review what occurred and address your concerns regarding the charges. Please contact our Customer Care Team at 800‑234‑1040 so this can be looked into further.
Siloam, Jackson Hewitt Tax Services
James Miller1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
It was very nice to talk to her she did my taxes was very good and she got me more than I’ve gotten in the past . Thank you very much
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hello James, We’re so happy to hear you had a great experience! Our team is here to make tax season easier, and we’d love to help you again next year. Thank you for choosing Jackson Hewitt! - Siloam, Jackson Hewitt Care Team
Alisa Cudney2 reviewsiTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
a very pleasnt and relaxing experince, the youg lady was very polite and caring, ill definetly continue with your excellent serive and quality attention to detail and help with a seniior citizen
god bless your staff
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you for your kind feedback Frank. We’re happy to hear that the JH team was helpful and made the process smooth. We appreciate your trust and look forward to assisting you again next year.
Thank you for choosing Jackson Hewitt.
Siloam, Jackson Hewitt Tax Services
StephanieLocal Guide · 77 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I have been telling everybody about u guys and I will be staying with you guys from now on her block messed me up 2 years ago and I think I needed to get some answers from u guys about my W2
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Donna. Thank you for the great feedback! We’re so happy to hear that the JH team made your experience a positive one. If you need anything else, we’re here for you! - Siloam, Jackson Hewitt Care Team
Allison Gardner7 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Hello Allison, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Kenny Atoigue1 reviewiTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
She explained everything that we now understand! Excellent service!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Kenny, thank you for the wonderful feedback! We’re glad to hear the JH team took great care of you this year. We appreciate your loyalty and your kind words. If you know anyone else who could use help filing their taxes, we’d be grateful for the referral.
Siloam, Jackson Hewitt Tax Services
Heather Burke2 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Thank you for the kind words, Heather. We’re happy to hear we've made your experience smooth and worked hard to help you. We truly appreciate your recommendation and welcome any referrals you may share.
Siloam, Jackson Hewitt Tax Services.
Heidi Trammell1 reviewiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Ben White location the lady was very patient and kind to me and my 18 month old daughter. She keep me informed the entire time we were filing my taxes and let me know what to expect and how long the process would take.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hello Heidi, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
