Tax preparation · Boise City, ID · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%83+11.7Replies to reviews 7%87+6.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 135 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★193 Google reviews · 8 photos
94%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional, friendly, and efficient service, noting that staff members are knowledgeable and patient when explaining complex forms or handling multi-year returns. Many reviewers highlight the convenience of the process and the value of the pricing. However, some low-rated experiences mention issues with refund advance loans, unprofessional communication, and concerns regarding personal data privacy.
Google rating: 4.8 out of 5 from 193 reviews (94% five-star).
Reviews on this page: 193 Google reviews (142 with written comments, 2 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: April 14, 2026.
Service: Tax Preparation Service serving Boise City, Idaho.
Data from Google, last updated November 1, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 86/100 on this factor. Category median: 86.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 87/100 on this factor. Category median: 61.A
87
Bar = this company · dark tick = category median.
Star ratings
193 Google reviews we collected
4.8of 5
5 stars18194%
4 stars32%
3 stars21%
2 stars11%
1 star63%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
96%praise
Praise15896%
Complaints74%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price621%
Reasonable2172%
Overpriced27%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7344%
Speed & response3521%
Quality & results1912%
Would recommend1912%
Communication85%
Honesty & trust64%
Price & value53%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…t is the best tax place to go to the lady there Jill Fran’s was super helpful and very nice and just all around great person to chat with I highly rec…”
“The boss lady (who's very rude and unprofessional btw) said there's no way to cancel them.”
“I immediately felt like my best interest was being looked after and handled with expertise”
“Mike Brarn who helped me was very helpful and he got it done in a speedy matter and I did not have a usual amount of taxes this year.”
“Horrible customer service and a nightmare experience.”
“…helpful and very nice and just all around great person to chat with I highly recommend this tax place 10/10…”
“Jill at the Jackson Hewitt at Walmart walked me through and helped with my taxes and made me feel comfortable and at home getting everything completed 🙌.”
“This is my second year coming to see her, and she is ALWAYS HELPFUL & HONEST!”
“Took some time, but way worth it to have peace of mind!”
People customers mention
Jill34 reviews
Walmart8 reviews
Frans7 reviews
Brown4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
JJake1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The Boise 8300 w overland road Jackson Hewitt is the best tax place to go to the lady there Jill Fran’s was super helpful and very nice and just all around great person to chat with I highly recommend this tax place 10/10
Great priceIncome tax return filing
DDanna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very personal and knowledgeable. Jill was very patient and answered any questions I had. It was a really good experience.
Reasonable priceIncome tax return filing
AAmyLee6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jill is very helpful and informative. She has excellent customer service and knowledge. I highly recommend her!!!
JJennyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jill! You are a lifesaver!!! Thank you for spending two hours with my husband getting everything done for us!! He was so happy with your service. We appreciate you!!!
MMegan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jill helped me figure out some forms I never did before. She was super helpful and a pleasure to deal with. Will come back again!
Reasonable priceIncome tax return filing
JJonathan13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mike Brarn who helped me was very helpful and he got it done in a speedy matter and I did not have a usual amount of taxes this year. I had multiple papers plus stocks and he made it really easy.
Hello Lois, We’re so happy to hear you had a great experience! Our team is here to make tax season easier, and we’d love to help you again next year. Thank you for choosing Jackson Hewitt! - Siloam, Jackson Hewitt Care Team
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jack nelson2 reviewsiTotal number of Google reviews jack has written across all businesses on Google Maps, not just this one.
Hi Jack, thank you so much for taking the time to leave a five-star review! We are happy to hear that your Tax Pro provided you with fast, efficient, and friendly customer service. We look forward to many years to come of serving you. Don't forget to tell your friends about your great tax prep experience at Jackson Hewitt. Have a fanTAXtic day! -Danielle, Jackson Hewitt Care Team
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Jake Jacquez1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
The Boise 8300 w overland road Jackson Hewitt is the best tax place to go to the lady there Jill Fran’s was super helpful and very nice and just all around great person to chat with I highly recommend this tax place 10/10
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Jake, thank you for taking a moment to share your experience with us. We are so glad to hear Jill provided helpful, friendly service and made your visit at the Overland Road location such a positive one. Your high recommendation means a great deal to our team. Thank you for choosing Jackson Hewitt. Asia, Jackson Hewitt Care Team
D
Danna Browning2 reviewsiTotal number of Google reviews Danna has written across all businesses on Google Maps, not just this one.
Very personal and knowledgeable. Jill was very patient and answered any questions I had. It was a really good experience.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We're thrilled to read about your really good experience with Jill this season, thank you Danna! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team
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AmyLee Andrews6 reviewsiTotal number of Google reviews AmyLee has written across all businesses on Google Maps, not just this one.
Jill is very helpful and informative. She has excellent customer service and knowledge. I highly recommend her!!!
Response from the owner · 6 months ago
AmyLee, thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team
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Jenny BergqvistLocal Guide · 19 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Jill! You are a lifesaver!!! Thank you for spending two hours with my husband getting everything done for us!! He was so happy with your service. We appreciate you!!!
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Thank you for the glowing 5-star review, Jenny! 😊 It’s always a pleasure to serve our amazing clients like you! If you have any family and friends in need of tax service, send them our way, we'd love to help. Jackson Hewitt is here to help you year after year! We look forward to many years of working with you! - Siloam. Jackson Hewitt Care Team
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Irvin3 reviewsiTotal number of Google reviews Irvin has written across all businesses on Google Maps, not just this one.
Irvin, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
M
Megan Kumm8 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Jill helped me figure out some forms I never did before. She was super helpful and a pleasure to deal with. Will come back again!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
We're delighted to read your feedback for Jill's super helpful assistance this season, thank you Megan! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and value the opportunity to be of service. 💙 - Jen, Jackson Hewitt Care Team
J
Jonathan13 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Mike Brarn who helped me was very helpful and he got it done in a speedy matter and I did not have a usual amount of taxes this year. I had multiple papers plus stocks and he made it really easy.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
We're thrilled to read about your great experience with Mike this season, thank you Jonathan! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team
S
Shelly Pepin8 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Thank you for the kind words, Shelly. We’re happy to hear we've made your experience smooth and worked hard to help you. We truly appreciate your recommendation and welcome any referrals you may share.
Siloam, Jackson Hewitt Tax Services.
