Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Jackson Hewitt Tax Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%83+11.7Replies to reviews 7%87+6.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Jackson Hewitt Tax Service

Boise City, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 135 tax preparation services · 4.8★ from 193 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service is better than 87% of tax preparation services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service is better than 86% of tax preparation services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 83% of tax preparation services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 87% of tax preparation services.A
87

Reviews for your job

Customers hired Jackson Hewitt Tax Service for 2 kinds of job.

Jackson Hewitt Tax Service for income tax return filing

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Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 30 Google reviews tagged “Income tax return filing” · showing 20

Lois10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional. Easy to talk with.

Reasonable priceIncome tax return filing
jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Fast. Efficient. Friendly.

Reasonable priceIncome tax return filing
Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The Boise 8300 w overland road Jackson Hewitt is the best tax place to go to the lady there Jill Fran’s was super helpful and very nice and just all around great person to chat with I highly recommend this tax place 10/10

Great priceIncome tax return filing
Danna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very personal and knowledgeable. Jill was very patient and answered any questions I had. It was a really good experience.

Reasonable priceIncome tax return filing
JennyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jill! You are a lifesaver!!! Thank you for spending two hours with my husband getting everything done for us!! He was so happy with your service. We appreciate you!!!

Reasonable priceIncome tax return filingIncome tax return preparation
Irvin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Helpful and friendly

Income tax return filing
Megan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jill helped me figure out some forms I never did before. She was super helpful and a pleasure to deal with. Will come back again!

Reasonable priceIncome tax return filing
Jonathan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mike Brarn who helped me was very helpful and he got it done in a speedy matter and I did not have a usual amount of taxes this year. I had multiple papers plus stocks and he made it really easy.

Reasonable priceIncome tax return filing
Shelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mike Brown is amazing. 12 Stars!!!!

Reasonable priceIncome tax return filing
TerriLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jill was amazing! So kind and helpful.

Reasonable priceIncome tax return filing
Pat11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Best price for our tax return needs.

Reasonable priceIncome tax return filing
Jay13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jill was awesome and helped me through the whole process. Will use this service again!

Reasonable priceIncome tax return filing
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very Nice.. Professional and Helpful!

Reasonable priceIncome tax return filingIncome tax return preparation
Azizi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

JILL was PERFECT. This is my second year coming to see her, and she is ALWAYS HELPFUL & HONEST! Jill thank you for making it easy for me, and I’ll see you again next year 🫶🏾

Great priceIncome tax return filing
nichole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It was the best experience I've ever had filing taxes. I immediately felt like my best interest was being looked after and handled with expertise

Great priceIncome tax return filing
KennethLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mike Brown did a great job helping us get our taxes filled. Professional and accurate! Thank you very much!

Income tax return filing
palmerLocal Guide · 214 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

It went well,was very professional and knowledgeable about taxes.

Reasonable priceIncome tax return filing
Cole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience.fast and easy

Reasonable priceIncome tax return filing
Nikki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jill helped us out with 2 years worth of taxes, she was great! We were able to get in and out in a timely manner, considering we had 2 years to do. She was very knowledgeable and personable.

Reasonable priceIncome tax return filing
Victoria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have used this specific location for 2 years now and will continue to use them! Jill has helped us both times and has been amazing each time. She is kind, personable, attentive and straight to the point. She makes the process easy and straight forward. She helped us through a refund advance also and made it the…

Reasonable priceIncome tax return filingIncome tax return preparationService not listed

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 72%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing30—
Income tax return preparation8—

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