Tax preparation · Boise City, ID · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 135 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★194 Google reviews · 5 photos
92%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service in Boise City 4.8 out of 5 based on 194 reviews, with the owner responding to 80 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and efficient, often highlighting quick service and clear explanations of tax rules. However, some low-star comments criticize the lack of privacy in the open office layout, inconsistent appointment adherence, and high fees that are sometimes disclosed only after the work is completed.
Google rating: 4.8 out of 5 from 194 reviews (92% five-star).
Reviews on this page: 194 Google reviews (149 with written comments, 2 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: April 18, 2026.
Service: Tax Preparation Service serving Boise City, Idaho.
Data from Google, last updated November 1, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 84/100 on this factor. Category median: 91.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 78/100 on this factor. Category median: 86.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 69/100 on this factor. Category median: 61.B
69
Bar = this company · dark tick = category median.
Star ratings
194 Google reviews we collected
4.8of 5
5 stars17892%
4 stars84%
3 stars00%
2 stars00%
1 star84%
Praise vs complaints
Phrases our text analysis found in 149 written reviews
95%praise
Praise15995%
Complaints95%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1538%
Reasonable1949%
Overpriced13%
Not sure410%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7645%
Speed & response3018%
Quality & results2414%
Would recommend1911%
Communication85%
Price & value64%
Honesty & trust53%
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As soon as I walked i was greeted with a smile and a kind introduction.”
“Very unprofessional for people who have children or other obligations.”
“They were fast and efficient and I got my refund right away.”
“Got it done in one trip, instead of multiple which was nice”
“Don’t offer the service if you’re so incompetent in your programs to provide it!”
“I will recommend to anyone that needs to get taxes done!”
“She took time to explain everything to me so I could understand it.”
“They offer the advance refund with no fee and it really helps especially when you really need the money right away.”
“Very expensive”
“I trust them to file my taxes properly and professionally”
People customers mention
Vicki7 reviews
Lecomte6 reviews
Morales5 reviews
Cheri4 reviews
Vicky3 reviews
Fairview3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
KKatinaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This was my first time with Jackson Hewitt. Vicki L.was my tax preparer and what a wonderful lady. As soon as I walked i was greeted with a smile and a kind introduction. She took all my stress away. I will be back Vicki. Thank you for your service and all your kind words. I left the office feeling great.
Reasonable priceIncome tax return filing
PPam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Best thing is I walked right in without an appt to get my taxes done late afternoon on the 14th. The 3 accountants there were friendly and happy even though it was about 4:30… and they were going to stay open till 8. Perfect for other procrastinators .
Reasonable priceIncome tax return filing
DDon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Every year Cheri Morales does an exemplary job of preparation of my tax returns. She is well versed in the latest rules and laws regarding excemptions and requirements. Always a pleasure to do business here! Thank you!
Reasonable priceIncome tax return filing
CChrista4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Our tax preparer is friendly, knowledgable and always gives us ideas to help improve our tax situation:)
JjeffLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Cheri is amazing. We have been coming to her for 8 years and will continue to return.
Reasonable priceIncome tax return filing
TTanya4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They were fast and efficient and I got my refund right away. Thank you very much.
This was my first time with Jackson Hewitt. Vicki L.was my tax preparer and what a wonderful lady. As soon as I walked i was greeted with a smile and a kind introduction. She took all my stress away. I will be back Vicki. Thank you for your service and all your kind words. I left the office feeling great.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Katina, thank you for sharing your feedback. We’re glad to hear that you were taken care with professionalism. It’s always great to know our team was able to help make things easier for you.
Siloam, Jackson Hewitt Tax Services
P
Pam Torres3 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Best thing is I walked right in without an appt to get my taxes done late afternoon on the 14th. The 3 accountants there were friendly and happy even though it was about 4:30… and they were going to stay open till 8. Perfect for other procrastinators .
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Pam, thank you for sharing such a great experience with us! We’re glad you were able to walk in without an appointment and still receive friendly, upbeat service, especially later in the afternoon. Our team truly strives to create a welcoming environment, no matter how busy the day gets, and it’s wonderful to hear that their positive attitude stood out. We appreciate you choosing Jackson Hewitt and are happy we could be a perfect fit for your schedule.
— Jhoan, Jackson Hewitt Care Team
D
Don Stenersen9 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Every year Cheri Morales does an exemplary job of preparation of my tax returns. She is well versed in the latest rules and laws regarding excemptions and requirements. Always a pleasure to do business here! Thank you!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Don, thank you for taking a moment to share your experience with us. We are so glad to hear Cheri continues to provide exemplary service and stays well informed on the latest rules and requirements. It means a great deal to us to know she makes your yearly visit such a positive experience. Thank you for choosing Jackson Hewitt. Asia, Jackson Hewitt Care Team
A
Amy G5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
The ladies at the Maple Grove/Fairview location are wonderful!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you Amy, for choosing Jackson Hewitt every year, we're thrilled to take care of your tax needs for another season! If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they are well taken care of. Your kind review for the dedicated service of the local office is greatly appreciated, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
C
Christa Walker4 reviewsiTotal number of Google reviews Christa has written across all businesses on Google Maps, not just this one.
Our tax preparer is friendly, knowledgable and always gives us ideas to help improve our tax situation:)
Response from the owner · 6 months ago
We're delighted to receive your feedback for the friendly, knowledgeable, and informative service of your local office, thank you Christa! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Jen, Jackson Hewitt Care Team
J
Johnny Velasquez15 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Johnny, thank you for sharing your experience. We’re glad to hear that your experience was smooth and recommendable.
We appreciate you choosing Jackson Hewitt.
Siloam, Jackson Hewitt Tax Services
J
jeff HuitingLocal Guide · 10 reviewsiTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
Cheri is amazing. We have been coming to her for 8 years and will continue to return.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you so much for the 5-star review, Jeff! Eight years of trust means so much to us. We’re glad Cheri continues to provide such great service, and we look forward to welcoming you back next tax season!
–Barbara, Jackson Hewitt Care Team
D
David LundLocal Guide · 50 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Got it done in one trip, instead of multiple which was nice
Response from the owner · 4 years ago
Hi David,
Thank you for posting this five-star review! We are happy to hear that your Tax Pro was able to complete your return in one visit. Please consider recommending us to your friends and family. Thanks for choosing Jackson Hewitt!
- Lauri, Jackson Hewitt Care Team
T
Tanya Bass4 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
They were fast and efficient and I got my refund right away. Thank you very much.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Tanya, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
C
Chloe NussLocal Guide · 12 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Today my husband and I had an appointment with Vicky and to say we are grateful is an understatement! This was our first time filing taxes with a professional and we were nervous at first but she was kind and patient and is such a helpful sweet woman, we are so glad we were able to book with her. She’s a busy lady, while we were sitting with her 3 other people came in for her services (all within 30min). Book with her if you can! She was quick, helpful and very thorough while filing our taxes. We will be back next year!!!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hello Chloe, We’re so pleased you had such a wonderful experience with us. At Jackson Hewitt, we’re committed to providing exceptional service, and it’s great to know we delivered. Thank you for sharing—we hope to see you again soon! - Siloam, Jackson Hewitt Care Team
