Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Jackson Hewitt Tax Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Jackson Hewitt Tax Service

Boise City, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #81Position by Experts Score among all companies we track in this category. of 135 tax preparation services · 4.8★ from 194 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service is better than 84% of tax preparation services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service is better than 78% of tax preparation services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 69% of tax preparation services.B
69

Reviews for your job

Customers hired Jackson Hewitt Tax Service for 2 kinds of job.

Jackson Hewitt Tax Service for income tax return filing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 38 Google reviews tagged “Income tax return filing” · showing 20

KatinaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was my first time with Jackson Hewitt. Vicki L.was my tax preparer and what a wonderful lady. As soon as I walked i was greeted with a smile and a kind introduction. She took all my stress away. I will be back Vicki. Thank you for your service and all your kind words. I left the office feeling great.

Reasonable priceIncome tax return filing
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Best thing is I walked right in without an appt to get my taxes done late afternoon on the 14th. The 3 accountants there were friendly and happy even though it was about 4:30… and they were going to stay open till 8. Perfect for other procrastinators .

Reasonable priceIncome tax return filing
Don9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Every year Cheri Morales does an exemplary job of preparation of my tax returns. She is well versed in the latest rules and laws regarding excemptions and requirements. Always a pleasure to do business here! Thank you!

Reasonable priceIncome tax return filing
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The ladies at the Maple Grove/Fairview location are wonderful!

Reasonable priceIncome tax return filing
jeffLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Cheri is amazing. We have been coming to her for 8 years and will continue to return.

Reasonable priceIncome tax return filing
Tanya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were fast and efficient and I got my refund right away. Thank you very much.

Reasonable priceIncome tax return filing
ChloeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Today my husband and I had an appointment with Vicky and to say we are grateful is an understatement! This was our first time filing taxes with a professional and we were nervous at first but she was kind and patient and is such a helpful sweet woman, we are so glad we were able to book with her. She’s a busy lady,…

Reasonable priceIncome tax return filing
LisaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always a great experience..Have used them for years.. My tax lady is the best!

Great priceIncome tax return filingIncome tax return preparation
JANICELocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Vicki is a great tax preparer! I always get good service from my tax preparers.

Reasonable priceIncome tax return filing+ Value
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very good and pleasant to work with

Not sureIncome tax return filing
tricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Vicky was fantastic. She was professional, courteous and very knowledgeable. She made me feel comfortable and confident. She took time to explain everything to me so I could understand it.

Great priceIncome tax return filing
AustinLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I was wanting to get taxes done and not sure where I should go that I would get the support and professional help I needed… then I found this place and thought I would give a try… well overall I was pleased and very confident when I left that I super excited to have Vicki do my taxes for me! She is so sweet and very…

Income tax return filingIncome tax return preparation
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Vicki did a wonderful job with tax prep. Very well informed and able to explain rules.

Reasonable priceIncome tax return filingIncome tax return preparation
Kimberley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Go see Cherie - she is the best at Jackson Hewitt

Great priceIncome tax return filing
WilliamLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My tax preparation person was Vicki. She did an amazing job. She even got me in early for my appointment. 1 day service, she saved me a $140 of what I was going to be charged by H and R block. I am now going to do my taxes at Jackson Hewitt, off of Fairview in Boise Idaho. They are amazing, very welcoming, great…

Great priceIncome tax return filing
AmandaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Vicki Lecomte was professional, efficient, and pleasant to work with.

Reasonable priceIncome tax return filing
DanicaLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Vicki Lecomte was very helpful.

Reasonable priceIncome tax return filing
MichaelLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Overall an excellent experience! Vicki, our tax person, was professional, personable and outstanding to work with!! Highly recommend this office.

Great priceIncome tax return filing
Danny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Vickie is the most helpful person on taxes very friendly and very and helpful i highly recommend her thank you

Great priceIncome tax return filingIncome tax return preparation
AlyssaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The girl who was there on the weekend was. A true badass. She heard me and helped me with my taxes. I'll definitely be back next year!!

Reasonable priceIncome tax return filing

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 49%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing38—
Income tax return preparation9—

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