Tax preparation · Denton, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★130 Google reviews · 8 photos
95%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers at the Denton location describe tax preparation as a quick, efficient, and smooth process, often highlighting the staff's patience and willingness to answer questions. Reviewers frequently note the friendly atmosphere and the preparers' expertise in explaining complex issues. However, some individuals reported dissatisfaction with specific eligibility determinations regarding dependents and failed to receive promotional offers advertised on television.
Google rating: 4.9 out of 5 from 130 reviews (95% five-star).
Reviews on this page: 130 Google reviews (90 with written comments, 1 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: April 15, 2026.
Service: Tax Preparation Service serving Denton, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 89/100 on this factor. Category median: 58.A
89
Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
4.9of 5
5 stars12495%
4 stars32%
3 stars11%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
97%praise
Praise9697%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1146%
Reasonable1354%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4646%
Speed & response2121%
Quality & results1111%
Communication99%
Would recommend99%
Honesty & trust33%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Christine Aston was very professional, full of expertise and answers to your questions.”
“Fast and easy process and a very friendly atmosphere.”
“I had a fantastic experience with Christine Aston , she made the entire process seamless and took the time to explain every question I had at the time.”
“Never have one single problem answered all my questions and had good customer service !”
“Highly recommend this company and specifically Deborah!”
“…to come to her and no matter where she is we ll looking for her as we trust her completely.…”
People customers mention
Aston10 reviews
Christine3 reviews
Mekisha3 reviews
Walmart3 reviews
Deborah3 reviews
Brandy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 3 kinds of job. Pick one to see what they paid and said.
Delo11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Christine Aston was very professional, full of expertise and answers to your questions. You should go see Christine!
Jack4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Super smooth and easy morning with filing my taxes this year. Cristine was very helpful and easy to work with!
Great priceIncome tax return filing
Weston8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
First time trying out Jackson Hewitt. Fast and easy process and a very friendly atmosphere. Our Tax Preparer Mekisha was amazing and kind.
Income tax return filing
Chyenne11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Our first time doing taxes with Jackson Hewitt and it was surprisingly smooth, Mekisha was super sweet and friendly! Definitely ask for her! 💛✨️
Elva11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I went to Walmart and crisine Aston was great in helping me in Denton. Will definitely go next year again! Jackson Hewitt did a good job. Elva
Great priceIncome tax return filing
Pablo11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a fantastic experience with Christine Aston , she made the entire process seamless and took the time to explain every question I had at the time. I felt confident that my return was handled accurately and with a high level of expertise, she is awesome! Thank you so much !
Christine Aston was very professional, full of expertise and answers to your questions. You should go see Christine!
Response from the owner · 6 months ago
Thank you Delo, for choosing Jackson Hewitt every year, we're thrilled to take care of your tax needs for another season! If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they are well taken care of. Your kind review for the dedicated service of the local office is greatly appreciated, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
Jack Santage4 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Super smooth and easy morning with filing my taxes this year. Cristine was very helpful and easy to work with!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you Jack, for choosing Jackson Hewitt every year, we're thrilled to take care of your tax needs for another season! If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they are well taken care of. Your kind review for the dedicated service of the local office is greatly appreciated, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
Merissa RobledoLocal Guide · 18 reviewsiTotal number of Google reviews Merissa has written across all businesses on Google Maps, not just this one.
Christine was a BIG help and very quick and fast. Amazing person at her job
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Merissa, thank you for taking a moment to share your experience. We’re glad to hear Christine was such a big help and provided quick, efficient support during your visit. It’s wonderful to know her work made a strong, positive impression. Thank you for choosing Jackson Hewitt. -Asia, Jackson Hewitt Care Team
Weston Cravey8 reviewsiTotal number of Google reviews Weston has written across all businesses on Google Maps, not just this one.
First time trying out Jackson Hewitt. Fast and easy process and a very friendly atmosphere. Our Tax Preparer Mekisha was amazing and kind.
Services: Income tax return filing
Response from the owner · 6 months ago
Weston, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
Chyenne Cravey11 reviewsiTotal number of Google reviews Chyenne has written across all businesses on Google Maps, not just this one.
Our first time doing taxes with Jackson Hewitt and it was surprisingly smooth, Mekisha was super sweet and friendly! Definitely ask for her! 💛✨️
Response from the owner · 6 months ago
Chyenne, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
Jaime ThomasLocal Guide · 11 reviewsiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Hello Jaime, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Dakota Kardos5 reviewsiTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
Thanks Dakota, we know you have options in who you entrust to handle your tax service needs, and we're honored that you extended us the opportunity to assist this season! 💙 It delights us to have you as our client, and the excellent feedback about your filing experience with the local office brightens our day! We'd love to take care of any tax prep needs your friends & family may need handled as well, please send them our way! Thank you for choosing Jackson Hewitt, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
Eric scharmerLocal Guide · 17 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Services: Financial plan, Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Thank you for your feedback Eric! We’re glad to hear you received excellent service and great communication. If you know anyone who could use help filing their taxes this season, we’d be grateful for a referral.
Siloam, Jackson Hewitt Tax Services.
Elva Garza11 reviewsiTotal number of Google reviews Elva has written across all businesses on Google Maps, not just this one.
I went to Walmart and crisine Aston was great in helping me in Denton. Will definitely go next year again! Jackson Hewitt did a good job. Elva
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
We're honored to read your kudos for Aston's great service, and appreciate the kind feedback! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. Thank you for sharing Elva, and we look forward to your next visit with us! 💙 - Jen, Jackson Hewitt Care Team
Pablo Cordova Hernandez11 reviewsiTotal number of Google reviews Pablo has written across all businesses on Google Maps, not just this one.
I had a fantastic experience with Christine Aston , she made the entire process seamless and took the time to explain every question I had at the time. I felt confident that my return was handled accurately and with a high level of expertise, she is awesome! Thank you so much !
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 7 months ago
Thank you so much for the kind words Pablo. If you know anyone else who could use help filing, we’d love for you to send them our way.
Siloam, Jackson Hewitt Tax Services
