Tax preparation · Denver, CO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%87+12.3Replies to reviews 7%84+5.9Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★243 Google reviews · 5 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service 4.9 out of 5 based on 243 reviews, noting that the owner responded to 79 percent of comments. Positive feedback highlights the staff's friendliness, patience, and ability to explain tax details clearly, often leading to repeat customers. However, negative reviews describe long wait times, discrepancies between quoted and final prices, and instances of unhelpful or disrespectful behavior during consultations.
Google rating: 4.9 out of 5 from 243 reviews (97% five-star).
Reviews on this page: 244 Google reviews (194 with written comments, 3 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: April 17, 2026.
Service: Tax Preparation Service serving Denver, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 84/100 on this factor. Category median: 58.A
84
Bar = this company · dark tick = category median.
Star ratings
244 Google reviews we collected
4.9of 5
5 stars23697%
4 stars31%
3 stars00%
2 stars00%
1 star52%
Praise vs complaints
Phrases our text analysis found in 194 written reviews
98%praise
Praise22498%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price1439%
Reasonable1542%
Overpriced38%
Not sure411%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10948%
Quality & results4218%
Speed & response2611%
Would recommend2511%
Communication219%
Price & value31%
Honesty & trust31%
What customers talk about
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ashly T - Ashly T- Ashly T was amazing and funny and personable and I enjoyed even , YES, doing my taxes and Ashly T made this possible!”
“Samantha has always helped me and my son out with our taxes and she does an amazing job!”
“Terrible customer service with a uninformed staff that has no tax experience .”
“It was convenient to drop off, my agent was efficient and Ms Licricia, was super kind, personable, and professional.”
“Lovely ladies working here, would highly recommend them both”
“Miss lacrisia was really kind and explained all the steps very clearly then even went the extra mile helping me with my id stuff .”
“Don't waste your time going anywhere else, every cent is worth it!”
“I’ve been filing with JH since 2016, and I don’t trust anyone else.”
People customers mention
Samantha38 reviews
Santee14 reviews
Howard4 reviews
Quebec4 reviews
Sanford4 reviews
Lacrisia3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
Carmen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Thank you Lacrissa for doing my taxes your . You are greatly appreciated. Thank you
Martin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
She went beyond expectations to get the best out come .Very pleased thank you...
Reasonable priceIncome tax return filing
James3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ashly T - Ashly T- Ashly T was amazing and funny and personable and I enjoyed even , YES, doing my taxes and Ashly T made this possible!
Feliciano1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Samantha has always helped me and my son out with our taxes and she does an amazing job! Been coming here for over 3 years and she’s always on top of it very kind sweet and great personality she def knows what she is doing!
Great priceIncome tax return filing
Daniela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Love Samantha! She is amazing and so friendly. Quick and efficient! Makes sure everything is done correctly. I have come back to her the last three years
Tammy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
It was convenient to drop off, my agent was efficient and Ms Licricia, was super kind, personable, and professional. The entire staff was a help and a delight. My experience was great last year and this year.
Thank you Lacrissa for doing my taxes your . You are greatly appreciated. Thank you
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · a year ago
Carmen, thank you for your kind words! We're delighted to hear that you appreciate the hard work Jackson Hewitt put into doing your paperwork. – Karla, Jackson Hewitt Care Team
Martin Valdez4 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
She went beyond expectations to get the best out come .Very pleased thank you...
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We’re very pleased to hear you were satisfied with your experience and that our team member went beyond expectations to help achieve the best possible outcome. Thank you for taking the time to share your feedback and for trusting Jackson Hewitt with your taxes.
Jhoan, Jackson Hewitt Care Team
James Harper3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Ashly T - Ashly T- Ashly T was amazing and funny and personable and I enjoyed even , YES, doing my taxes and Ashly T made this possible!
Response from the owner · 6 months ago
We're thrilled to read about your enjoyable experience with Ashly T this season, thank you James! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team
Marvin NapueLocal Guide · 11 reviewsiTotal number of Google reviews Marvin has written across all businesses on Google Maps, not just this one.
The young lady working with me was very knowledgeable, patient, and helpful.
Price assessment: Not sure
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you for the great feedback, Marvin! We appreciate you choosing Jackson Hewitt and taking the time to leave a 5‑star review. It’s wonderful to hear that your experience was supported by knowledgeable, patient, and helpful service. If friends or family are looking for trusted tax assistance, we’d love for you to recommend Jackson Hewitt to them. We look forward to helping you again next tax season!
–Barbara, Jackson Hewitt Care Team
Zee’s ProductionsLocal Guide · 15 reviewsiTotal number of Google reviews Zee’s has written across all businesses on Google Maps, not just this one.
Very helpful and polite. Didn’t take long and was out the door satisfied.
Response from the owner · 6 months ago
Thank you for the great review! We’re happy to hear that your experience was helpful, polite, and efficient, and that you left feeling satisfied. Providing friendly service without long wait times is important to us, and we appreciate your feedback.
Jhoan, Jackson Hewitt Care Team
Arturø Spazz1 reviewiTotal number of Google reviews Arturø has written across all businesses on Google Maps, not just this one.
got me a 50% discount definitely will be returning next year!!
Response from the owner · a year ago
Thank you for your five-star review, Arturø! We appreciate you for trusting us with your return! It warms our hearts to know you received a 50% discount and will be returning next year. If you have family or friends in need of tax services, send them our way. We look forward to seeing you again! - Kayla, Jackson Hewitt Care Team
Feliciano Solis1 reviewiTotal number of Google reviews Feliciano has written across all businesses on Google Maps, not just this one.
Samantha has always helped me and my son out with our taxes and she does an amazing job! Been coming here for over 3 years and she’s always on top of it very kind sweet and great personality she def knows what she is doing!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Feliciano, thank you for taking a moment to share your experience. We’re glad to hear Samantha has consistently taken great care of you and your son over the years. It’s wonderful to know her kindness, knowledge, and reliability keep you coming back. Thank you for choosing Jackson Hewitt. -Asia, Jackson Hewitt Care Team
Kimberly Vo2 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
We're thrilled to read your kudos for Samantha's great service, and appreciate the kind feedback, thank you Kimberly! 😍 If your friends or family need tax prep services, please refer them our way. We'd love to exceed their expectations too! Your review brightens our day, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
Jarrett S3 reviewsiTotal number of Google reviews Jarrett has written across all businesses on Google Maps, not just this one.
It brightens our day to read your feedback for the super friendly and very proficient service of your local office, thank you Jarrett! 😍 We'd love to take care of any tax preparation needs your friends & family may need handled as well, please refer them our way! Your kind review is truly appreciated, and we look forward to future visits with you here at Jackson Hewitt! - Jen, Jackson Hewitt Care Team
Adrianne Phillips6 reviewsiTotal number of Google reviews Adrianne has written across all businesses on Google Maps, not just this one.
Samantha was kind and very helpful! Everything was thorougly explained!
Price assessment: Not sure
Services: Income tax return filing
Response from the owner · 6 months ago
Your feedback for the kind and very helpful service provided by Samantha this season brightens our day, thank you Adrianne! If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team
