Tax preparation · Oklahoma City, OK · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%77+18.7Value 14%4+0.6Replies to reviews 7%89+6.3Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 40 document preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.7★★★★★153 Google reviews · 3 photos
88%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally praise the staff for being professional, knowledgeable, and efficient in handling tax returns, often noting that the process is quick and the environment is welcoming. Recurring themes include clear communication and helpful explanations of tax details. However, some reviewers criticize the pricing, stating that fees for basic preparation are significantly higher than advertised rates, and others report negative experiences involving missed appointments or perceived rudeness during interactions.
Google rating: 4.7 out of 5 from 153 reviews (88% five-star).
Reviews on this page: 153 Google reviews (114 with written comments, 1 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 15, 2026.
Service: Document Preparation Service serving Oklahoma City, Oklahoma.
Data from Google, last updated October 25, 2026.
Score profile vs other document preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Jackson Hewitt Tax ServiceDocument Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 78/100 on this factor. Category median: 92.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 77/100 on this factor. Category median: 87.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 4/100 on this factor. Category median: 98.F
4
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 89/100 on this factor. Category median: 79.A
89
Bar = this company · dark tick = category median.
Star ratings
153 Google reviews we collected
4.7of 5
5 stars13488%
4 stars107%
3 stars11%
2 stars00%
1 star85%
Praise vs complaints
Phrases our text analysis found in 114 written reviews
95%praise
Praise10695%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
72%fair
Great price830%
Reasonable1037%
Overpriced726%
Not sure27%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4843%
Quality & results1917%
Speed & response1614%
Communication98%
Would recommend87%
Price & value65%
Honesty & trust55%
What customers talk about
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Martin Waguespack was extremely professional and very helpful .”
“Helen Brown, with Jackson Hewitt is a lead tax preparer and did an outstanding job on filing my 2025 tax return.”
“Helen Brown was friendly, courteous, helpful, efficient and competent-this is where I am coming next year!”
“She is very clear, concise, and fantastic people skills.”
“I recommend Jackson Hewitt's knowledgeable tax specialist and tax services.”
“She gets all my tax files done in an short reasonable timely manner.”
“…e she wasted my time but I decided to do them myself instead of being over charged by someone who doesn't want to work with me…”
“I appreciate this lady's professionalism, integrity, honesty.”
People customers mention
Helen31 reviews
Brown21 reviews
Scheufele6 reviews
Hellen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
LeMerle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great customer service and very informative! Quick and efficient! Thank you Martin and Helen!
GregoryLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Helen did my taxes again this year. Wonderful person. Very helpful and kind. Got in and out pretty quick
Shannon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★
False advertising will never use again. Billed me $449. For basic tax preparation. What a joke. Advertised at $49-$149.. perform tax preparation at Walmart starting at $50. WILL NEVER USE AGAIN!
OverpricedIncome tax return filing
Jeanine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ms. Helen Brown, with Jackson Hewitt is a lead tax preparer and did an outstanding job on filing my 2025 tax return. I recommend Jackson Hewitt's knowledgeable tax specialist and tax services. Thank you. Jeanine Hegwood
Reasonable priceIncome tax return filing
Alexandra9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Helen Brown did a fantastic job helping me file for my deceased Grandma. She was very kind and helped me get everything settled. I will definitely be returning to do mine!
MaureenLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Helen Brown was friendly, courteous, helpful, efficient and competent-this is where I am coming next year!
Great customer service and very informative! Quick and efficient! Thank you Martin and Helen!
Response from the owner · 6 months ago
Hello LeMerle, We’re so happy to hear you had a great experience! Our team is here to make tax season easier, and we’d love to help you again next year. Thank you for choosing Jackson Hewitt! - Siloam, Jackson Hewitt Care Team
Scott SalleyLocal Guide · 18 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Martin Waguespack was extremely professional and very helpful .
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Hello Scott, thank you so much for your review! We are happy that we were able to satisfy your tax needs. We look forward to serving you for many years to come. Please be sure to send your family and friends our way, our team loves referrals, and we'll make sure they receive good service too. Have a wonderful day and thank you for using Jackson Hewitt. - Siloam, Jackson Hewitt Care Team
Gregory MaharLocal Guide · 63 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
Helen did my taxes again this year. Wonderful person. Very helpful and kind. Got in and out pretty quick
Response from the owner · 6 months ago
Gregory, thank you for the awesome review! It's our pleasure to provide you with the utmost professional, cheery, and knowledgeable tax service around! Don't forget, we love referrals! Please send any friends and family our way, we are ready and waiting to provide them with the same wonderful service. You can even earn money for sending them our way with our Refer-A-Friend program! Valid at participating locations only – not valid online. We look forward to seeing you again soon!
- Siloam, Jackson Hewitt Care Team
Katie Donohue14 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Hellen is amazing!!! I only work with and trust her!!!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Katie, thank you for the awesome review! It's our pleasure to provide you with the utmost professional, cheery, and knowledgeable tax service around! Don't forget, we love referrals! Please send any friends and family our way, we are ready and waiting to provide them with the same wonderful service. You can even earn money for sending them our way with our Refer-A-Friend program! Valid at participating locations only – not valid online. We look forward to seeing you again soon!
- Siloam, Jackson Hewitt Care Team
Simba Mhlanga3 reviewsiTotal number of Google reviews Simba has written across all businesses on Google Maps, not just this one.
Great service from Ms Helen! Done with easy and in a timely manner!
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 6 months ago
We love hearing about Ms. Helen's great service to you this season, thank you Simba! 💙 If your friends or family need tax preparation services, please refer them our way. We'd love to exceed their expectations too! Your kind review brightens our day, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
Shannon Monson2 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
False advertising will never use again. Billed me $449. For basic tax preparation. What a joke. Advertised at $49-$149.. perform tax preparation at Walmart starting at $50. WILL NEVER USE AGAIN!
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you for your feedback Shannon, though I'm sorry to read of your concerns with regard to advertising & filing costs this season. We recognize the interest of our clients regarding lower costs, and please know that we're working hard to manage the end cost to you. With that in mind, we provide the opportunity to build valuable relationships with tax experts in-person, who spend hours in training courses yearly to offer accurate and professional tax preparation in the local community. We strive to deliver on our brand promise to our clients, which includes reinforcing our services with a Maximum Refund guarantee along with a Lifetime Accuracy Guarantee & IRS Audit Assistance.
If you feel the charges weren't in line with the value we provide, please contact the local office to review the costs of this year's filing, or reach out to our Client Care Team at 800-234-1040 as we would be happy to address any additional questions or concerns. We appreciate the opportunity to be of service. - Jen, Jackson Hewitt Care Team
Jeanine Hegwood8 reviewsiTotal number of Google reviews Jeanine has written across all businesses on Google Maps, not just this one.
Ms. Helen Brown, with Jackson Hewitt is a lead tax preparer and did an outstanding job on filing my 2025 tax return. I recommend Jackson Hewitt's knowledgeable tax specialist and tax services. Thank you. Jeanine Hegwood
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We're delighted to receive such extraordinary feedback, and appreciate the recommendation for Ms. Helen's outstanding service! 😍 We'd love to take care of any tax preparation needs your friends & family may need handled as well, please refer them our way! Thank you for sharing a great review Jeanine, and we look forward to ensuring we exceed your expectations in future visits here at Jackson Hewitt! 💙 - Jen, Jackson Hewitt Care Team
Alexandra9 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Helen Brown did a fantastic job helping me file for my deceased Grandma. She was very kind and helped me get everything settled. I will definitely be returning to do mine!
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Hello Alexandra, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Southern Cutie6 reviewsiTotal number of Google reviews Southern has written across all businesses on Google Maps, not just this one.
Services: Income tax return filing, Income tax return preparation
Response from the owner · a year ago
Hi Southern Cutie, thank you so much for taking the time to leave a five-star review! We are happy to hear that you received excellent and speedy service. We appreciate you for being a wonderful Jackson Hewitt Customer! If you have any friends or family in need of tax preparation services, please send them our way. We look forward to future visits with you! - Kayla, Jackson Hewitt Care Team
victoria pennyLocal Guide · 3 reviewsiTotal number of Google reviews victoria has written across all businesses on Google Maps, not just this one.
Helen is amazing, I look forward to seeing her each year✨
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Victoria. Thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team
