Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%79+19.2Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREJackson Hewitt Tax Service
Pooler, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 125 tax preparation services · 4.8★ from 182 Google reviews
Report card
Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service is better than 77% of tax preparation services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service is better than 79% of tax preparation services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 96% of tax preparation services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 100% of tax preparation services.A
100
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job.
Jackson Hewitt Tax Service for income tax return filing
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%
All 9 Google reviews tagged “Income tax return filing”
Joseph10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
She did great, fast and efficient. 100000 times better than H&R you know who.
Great priceIncome tax return filing
JohnLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Very friendly service and my complicated taxes were completed quickly.
Reasonable priceIncome tax return filing
carnell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
It was a very good day and I’m sure it will get better if it could get any better, but I enjoy working with your preparer to get the best results for me. Thank you, Carnell Middleton
Reasonable priceIncome tax return filingIncome tax return preparation
Tami3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Was greeted soon as I walked in.
Reasonable priceIncome tax return filing
ReginaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
I've been with Jackson Hewitt for years. I'm comfortable with the process and associates. Ernie was awesome and helpful and patient. Thank you so much 👍 in Pooler Georgia
OverpricedIncome tax return filing
Shannon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
My taxes were done fast and convenient. My tax preparer was very knowledgeable and I always look forward to going to the Pooler, Ga location!
Reasonable priceIncome tax return filingIncome tax return preparation
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Rating only, no written review.
Income tax return filing
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
Rating only, no written review.
Reasonable priceIncome tax return filing
Rick7 months ago★★★★★
Rating only, no written review.
Reasonable priceIncome tax return filing
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 22%Reasonable 67%Overpriced 11%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 9 | — |
| Income tax return preparation | 3 | — |
