Tax preparation · Vineland, NJ · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%90+12.7Replies to reviews 7%98+6.9Craft & service penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★43 Google reviews · 5 photos
91%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally praise the staff for being patient, knowledgeable, and helpful in explaining tax details and maximizing refunds. The service is often described as quick and professional, with many clients noting they will return next year. However, one recurring criticism involves high preparation fees and long wait times, which some reviewers found excessive compared to the amount of the tax refund received.
Google rating: 4.8 out of 5 from 43 reviews (91% five-star).
Reviews on this page: 43 Google reviews (29 with written comments).
Owner responses: the business replied to 79% of reviews.
Most recent review: February 19, 2025.
Service: Tax Preparation Service serving Vineland, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 83/100 on this factor. Category median: 90.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 78/100 on this factor. Category median: 86.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 98/100 on this factor. Category median: 63.A
98
Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
4.8of 5
5 stars3991%
4 stars37%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
97%praise
Praise3097%
Complaints13%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1548%
Would recommend723%
Speed & response516%
Price & value310%
Communication13%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My Tax preparer, Tom, was very patient, professional, and most importantly knowledgeable.”
“I highly recommend your taxes being done by Jackson Hewitt Tax services.”
“Rich was a great guy and a knowledgeable guy, made it super quick a simple!”
“Thank you so much for your patience & matching humor, it made the time worth it!”
“Michelle was very patient and very clear with the information about our refund, it was my first time filling out with Jackson Hewitt, and I liked it,…”
People customers mention
Santiago3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEvelyn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My Tax preparer, Tom, was very patient, professional, and most importantly knowledgeable. I highly recommend your taxes being done by Jackson Hewitt Tax services.
LLorenaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Michelle was very patient and very clear with the information about our refund, it was my first time filling out with Jackson Hewitt, and I liked it, I recommend it 🙂
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I am returning next year. Jodi was a pleasure to work with. She really knows her stuff.
SStarlettaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
the first time last week Milliville Walmart I met a very nice lady. Her name was Jody Lynn made me feel very comfortable. I had questions and concerns and she answered everything. I love her vibes very sweet. She made my experience with her and experience that I would never forget she’s very funny, I believe I got a…
MMabel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I was so pleased with Jodi-Lynn. We had such a good time getting my taxes done.
LLarry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Our agent was Jody-Lynn. She was quick and very professional. We got back a lot more than I thought we would. She saw things that really helped us out. Highly recommend
My Tax preparer, Tom, was very patient, professional, and most importantly knowledgeable. I highly recommend your taxes being done by Jackson Hewitt Tax services.
Response from the owner · a year ago
Evelyn, thank you for your review! We’re delighted to hear that Tom provided patient, professional, and knowledgeable service. Our team is grateful for your recommendation and looks forward to helping everyone that you send our way! We can't wait to see you next year! Have an amazing day.-Carrisa, Jackson Hewitt Care Team
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LorenaLocal Guide · 17 reviewsiTotal number of Google reviews Lorena has written across all businesses on Google Maps, not just this one.
Michelle was very patient and very clear with the information about our refund, it was my first time filling out with Jackson Hewitt, and I liked it, I recommend it 🙂
Response from the owner · a year ago
Hi Lorena! We’re so glad to hear that Michelle provided you with clear and patient assistance throughout your first tax filing experience! It’s wonderful to know you were satisfied with your service. Thank you for your recommendation! Thank you for sharing—we hope to see you again next year! – Zaahira, Jackson Hewitt Care Team
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John Williams1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I am returning next year. Jodi was a pleasure to work with. She really knows her stuff.
Response from the owner · 2 years ago
Hi John, thank you so much for taking the time to leave a five-star review! We are happy to hear that Jodi was a pleasure to work with, and provided you with great customer service. We look forward to many years to come of serving you. Don't forget to tell your friends about your great tax prep experience at Jackson Hewitt and earn money with our Refer-A-Friend program! Have a fanTAXtic day! -Jhoan, Jackson Hewitt Care Team
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Kelsey Dibo2 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
It brightens our day to hear that Jodi made doing taxes super easy this season! If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. Thank you for sharing a great review Kelsey, and we look forward to ensuring we exceed your expectations in future visits! 💙 - Jen, Jackson Hewitt Care Team
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samuel Chris2 reviewsiTotal number of Google reviews samuel has written across all businesses on Google Maps, not just this one.
We appreciate the feedback for Jodi's excellent service, thank you Samuel! If your friends or family need tax prep services, please refer them our way. We'd love to exceed their expectations too! We look forward to your next visit with us, and value the opportunity to be of service. 💙 - Jen, Jackson Hewitt Care Team
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Jason TiedekenLocal Guide · 27 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Thanks so much for leaving an excellent rating for your local office, Jason! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! It's always our pleasure to be of service, and we look forward to future visits with you!. - Jen, Jackson Hewitt Care Team
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Anthony Grinion2 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Thanks for leaving jodi-lynn a review for their 5-star service, Anthony! We are delighted you received extraordinary customer service at Jackson Hewitt! If you have any friends or family that need tax prep, please have them come in. Make sure they ask for jodi-lynn and that they mention you referred them. That way we can make sure they get the attention they deserve. Thank you, and have a great day! -Barbara, Jackson Hewitt Care Team
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Starletta OmiyeraLocal Guide · 11 reviewsiTotal number of Google reviews Starletta has written across all businesses on Google Maps, not just this one.
the first time last week Milliville Walmart I met a very nice lady. Her name was Jody Lynn made me feel very comfortable. I had questions and concerns and she answered everything. I love her vibes very sweet. She made my experience with her and experience that I would never forget she’s very funny, I believe I got a good deal. I would recommend Jody Lynn to all my friends and family to come to Jackson And Hewitt. I will be back for to have my taxes filed for 2024 great customer service I feel though I have a new BFF now.💯💯💯
Response from the owner · 2 years ago
We're thrilled by the great recommendation you've shared with us for Jody Lynn's personable & professional expertise, thank you Starletta! 😍 If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and value the opportunity to be of service. 💙 - Jen, Jackson Hewitt Care Team
M
Mabel Carty2 reviewsiTotal number of Google reviews Mabel has written across all businesses on Google Maps, not just this one.
I was so pleased with Jodi-Lynn. We had such a good time getting my taxes done.
Response from the owner · 2 years ago
Wow! Thank you for letting us know Mabel! We're excited to see that Jodi-Lynn was able to connect with you in the ways that matter. We'd love to see your friends and family get the same excellent service! Please consider recommending them to the office directly! Have an amazing day! -Carrisa, Jackson Hewitt Care Team
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Larry Moncrief7 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Our agent was Jody-Lynn. She was quick and very professional. We got back a lot more than I thought we would. She saw things that really helped us out. Highly recommend
Response from the owner · 2 years ago
We appreciate the recommendation for Jody-Lynn's quick and very professional assistance, thank you Larry! 😍 If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and value the opportunity to be of service. 💙 - Jen, Jackson Hewitt Care Team
