Tax preparation · Vineland, NJ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%98+6.9Momentum penalty15−8.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#125 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★210 Google reviews · 5 photos
91%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the Vineland location 4.8 out of 5 based on 210 reviews, with the owner responding to 75 percent of them. Customers frequently praise the staff for being friendly, knowledgeable, and efficient, often highlighting how quickly they process returns and explain tax details. Recurring criticisms involve high preparation fees relative to small refunds, a lack of communication during appointments, and occasional errors in return accuracy or scheduling.
Google rating: 4.8 out of 5 from 210 reviews (91% five-star).
Reviews on this page: 210 Google reviews (128 with written comments, 3 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: May 11, 2026.
Service: Tax Preparation Service serving Vineland, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 75/100 on this factor. Category median: 90.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 62/100 on this factor. Category median: 86.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 15/100 on this factor. Category median: 100.F
15
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 98/100 on this factor. Category median: 63.A
98
Bar = this company · dark tick = category median.
Star ratings
210 Google reviews we collected
4.8of 5
5 stars19291%
4 stars94%
3 stars10%
2 stars10%
1 star73%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
95%praise
Praise14295%
Complaints75%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
50%fair
Great price133%
Reasonable00%
Overpriced133%
Not sure133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6141%
Quality & results2617%
Speed & response2416%
Would recommend1611%
Communication149%
Price & value43%
Honesty & trust43%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and professional, go and see her at the Vineland location you won’t be disappointed!”
“…at did my taxes when I took my W2 took forever to do them and was not polite at all even when I gave her a complement about her nails she responded ru…”
“D’Andra Moore is amazing she gave all the vibes and did a great job on our taxes.”
“…ed with ease she really is very knowledgeable and completed them in a timely manner she help answer all the questions I had I would highly recommend h…”
“…em in a timely manner she help answer all the questions I had I would highly recommend her to take care of your tax needs and if you have a 1099 she k…”
“Definitely has an Amazing Lovely spirit to communicate with clients.”
“I was honestly hesitant at first because I usually do mine myself but Jodi assured me it’d be quick and worth it.”
“It's not fair to Juan or the 6 people all scheduled back to back.”
“Friendly, reliable, knowledgeable, looks for everything you're entitled to.”
People customers mention
Santiago6 reviews
Janeka5 reviews
Moore4 reviews
Mall4 reviews
Jodi4 reviews
Rodriguez4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 1 kind of job. Pick one to see what they paid and said.
MMadison1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have been coming here for a couple of years, and I never have any complaints. D’Andra Moore is a saint, I love her energy and she’s the sweetest tax preparer! Always quick and easy, always enjoy coming here!
Great price
BBrian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★
Service was good ; But where jackson Hewitt switched Banking ( I've been dealing with jackson Hewitt for 18 years for the soul purpose of getting the advancement inwich I've always received the advancement) i was declined the advancement...I will not longer use jackson Hewitt...
AApryl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
guy said maybe four full sentences to us during our taxes. didn’t ask us to double check information and ended up spelling one of our names wrong. wore his airpods the whole time. wouldn’t have minded the lack of communication if he hadn’t messed up on multiple parts of our return
Not sureIncome tax return filing
MMoses4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Ms. Moore gave a Great Wonderful Service. Definitely has an Amazing Lovely spirit to communicate with clients. Please book with her when you make your Appointments at the location inside the Cumberland Mall. D. Andra Moore
LLaura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
D'Andra Moore is an excellent tax professional! Her knowledge made the process easy and pain free. Highly recommend!!
Income tax return filing
AAracelis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They are always professionals and always get me everything i deserve.. thank you Jackson Hewitt be there next year..
I have been coming here for a couple of years, and I never have any complaints. D’Andra Moore is a saint, I love her energy and she’s the sweetest tax preparer! Always quick and easy, always enjoy coming here!
Price assessment: Great price
Response from the owner · 6 months ago
Hi Madison, thank you so much for the kind words about the JH team! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
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Brian Romer1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Service was good ; But where jackson Hewitt switched Banking ( I've been dealing with jackson Hewitt for 18 years for the soul purpose of getting the advancement inwich I've always received the advancement) i was declined the advancement...I will not longer use jackson Hewitt...
Price assessment: Overpriced
Services: Income tax return filing, Income tax return preparation, Business tax preparation
Response from the owner · 8 months ago
Brian, I'm sorry to hear you were disappointed after being declined for an advance this year. We understand how frustrating that change can feel, especially after many years of receiving one. We appreciate your loyalty throughout the years, and hate to see you go. -Asia, Jackson Hewitt Care Team
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Apryl Rodriguez4 reviewsiTotal number of Google reviews Apryl has written across all businesses on Google Maps, not just this one.
guy said maybe four full sentences to us during our taxes. didn’t ask us to double check information and ended up spelling one of our names wrong. wore his airpods the whole time. wouldn’t have minded the lack of communication if he hadn’t messed up on multiple parts of our return
Price assessment: Not sure
Services: Income tax return filing
Response from the owner · 8 months ago
Hi Apryl, thank you for sharing feedback regarding your recent visit. I'm truly sorry to hear the service you received fell short of the expectations we strive to provide. It is never our intention to disappoint you. Please give our Client Care team a call at 800-234-1040 as they can best address, and if needed, escalate your concerns to receive the attention deserved. We appreciate the opportunity to be of service. - Siloam, Jackson Hewitt Care Team
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Moses Molina4 reviewsiTotal number of Google reviews Moses has written across all businesses on Google Maps, not just this one.
Ms. Moore gave a Great Wonderful Service. Definitely has an Amazing Lovely spirit to communicate with clients. Please book with her when you make your Appointments at the location inside the Cumberland Mall. D. Andra Moore
Response from the owner · 8 months ago
Love seeing this, Moses! It’s wonderful to hear how much you appreciated Ms. Moore’s warm spirit and excellent service at the Cumberland Mall location. If you know any friends or family who need tax help, definitely have them book with her — she’s amazing. We’ll be ready to welcome you back next tax season!
–Barbara, Jackson Hewitt Care Team
S
Sharon Rumph2 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to leave an outstanding rating for your local office, Sharon! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
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Laura Weidman6 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
D'Andra Moore is an excellent tax professional! Her knowledge made the process easy and pain free. Highly recommend!!
Services: Income tax return filing
Response from the owner · 9 months ago
Hello Laura, thank you so much for your five-star review! We are happy that we were able to satisfy your tax needs. We look forward to serving you for many years to come. Please be sure to send your family and friends our way, our team loves referrals, and we'll make sure they receive five-star service too. Have a wonderful day and thank you for using Jackson Hewitt. - Siloam, Jackson Hewitt Care Team
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Aracelis Diaz6 reviewsiTotal number of Google reviews Aracelis has written across all businesses on Google Maps, not just this one.
They are always professionals and always get me everything i deserve.. thank you Jackson Hewitt be there next year..
Response from the owner · a year ago
Hi Aracelis, thank you for your continued trust and loyalty! We’re happy to hear our team consistently delivers the service and results you deserve. We look forward to seeing you again next year! Consider referring us to your friends and family. We look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
J
Jonas TownsendLocal Guide · 78 reviewsiTotal number of Google reviews Jonas has written across all businesses on Google Maps, not just this one.
Swift service in/out 30 minutes.
Staff is very pleasant.
Response from the owner · 4 years ago
We're delighted to receive your feedback for the expedient service of your local office, thank you Jonas! 😍 If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Jen, Jackson Hewitt Care Team
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DORNEITHA JENKINS6 reviewsiTotal number of Google reviews DORNEITHA has written across all businesses on Google Maps, not just this one.
We had a great experience with D’Andre!! Very friendly and professional, go and see her at the Vineland location you won’t be disappointed!!
Response from the owner · a year ago
Thank you for your five-star review, Dorneitha! We appreciate you for trusting us with your return! It warms our hearts to know you had a great experience with D’Andre and found her very friendly and professional. If you have family or friends in need of tax services, send them our way. We look forward to seeing you again! - Barbara, Jackson Hewitt Care Team
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Christina Gray5 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Satisfied with regards to appts available. Employees overall knowledge was not what I wanted or expected. Fairly newer to the field with 1 to 2 years experience. Very nice and professional but just not a whole lot of years behind them. If you're in a bind and need your taxes done fast use them, if your looking to get education yourself on your situation I would go elsewhere.
Response from the owner · a year ago
We appreciate your honest review and feedback, Christina. However, I'm very sorry to hear we let you down. We'd like to discuss the details of your visit to ensure your concerns are addressed with the attention you deserve. Please give us a call at 800-234-1040 so that we can be of service. We look forward to hearing from you and appreciate the opportunity to provide you with the proper resolution. -Carrisa, Jackson Hewitt Care Team
