Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Jackson Hewitt Tax Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%68+16.5Value 14%42+5.9Replies to reviews 7%97+6.9Craft & service penalty67−3.3Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Jackson Hewitt Tax Service

West Valley City, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 50 tax services · 4.7★ from 120 Google reviews

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Percentile vs other tax services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service is better than 75% of tax services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service is better than 68% of tax services.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service is better than 67% of tax services.B
67
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 42% of tax services.C
42
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service is better than 100% of tax services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service is better than 97% of tax services.A
97

Reviews for your job

Customers hired Jackson Hewitt Tax Service for 2 kinds of job.

Jackson Hewitt Tax Service for income tax return preparation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return preparation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Income tax return preparation”

Blue5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Aurora was fantastc at processing my return. She was a professional agent with great knowledge and patience for the tax process. THANK YOU AURORA!!!

Great priceIncome tax return filingIncome tax return preparation
Monica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had the most amazing experience with Aurora. I love how funny she is and her customer service and her knowledge was amazing and very impressive. We will go to her again every time. Thank you for such an excellent experience.!!!

Great priceIncome tax return filingIncome tax return preparation
JoeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Need you taxes done???? Go see my girl Aurora at Jackson Hewitt in Walmart. She’ll take good care of you very knowledgeable of all tax laws and can get you squared away this year

Reasonable priceIncome tax return filingIncome tax return preparation
SteveLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Aurora, was friendly and patient with all my questions. I left with a better knowledge of my tax situation.

Reasonable priceIncome tax return preparation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 58%Overpriced 16%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing18—
Income tax return preparation4—

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