Tax preparation · West Valley City, UT · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%68+16.5Value 14%42+5.9Replies to reviews 7%97+6.9Craft & service penalty67−3.3Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.7★★★★★120 Google reviews · 10 photos
87%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service in West Valley City, Utah, 4.7 out of 5 based on 120 reviews, with the owner responding to 87 percent. Positive feedback frequently highlights friendly, knowledgeable staff, easy online scheduling, timely processing, and reasonable pricing for standard returns. However, several low-star reviews criticize high costs, unexpected fee increases, and instances of filing errors or lack of accountability when customers reported mistakes or needed IRS assistance.
Google rating: 4.7 out of 5 from 120 reviews (87% five-star).
Reviews on this page: 120 Google reviews (93 with written comments).
Owner responses: the business replied to 87% of reviews.
Most recent review: April 16, 2026.
Service: Tax Service serving West Valley City, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Jackson Hewitt Tax ServiceTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 75/100 on this factor. Category median: 87.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 68/100 on this factor. Category median: 85.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 67/100 on this factor. Category median: 98.B
67
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 42/100 on this factor. Category median: 100.C
42
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 97/100 on this factor. Category median: 71.A
97
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.7of 5
5 stars10487%
4 stars65%
3 stars11%
2 stars43%
1 star54%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
91%praise
Praise9391%
Complaints99%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
83%fair
Great price421%
Reasonable1158%
Overpriced316%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4645%
Speed & response2020%
Quality & results1212%
Communication99%
Price & value88%
Would recommend66%
Honesty & trust11%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The lady that helped me was nice friendly and very professional she changed my mind about getting my taxes done there in the past I was not very happy”
“Thank you for doing everything you could to get me the correct refund and for being so prompt.”
“She was quick with filing my taxes and very knowledgeable and friendly it was great service thanks”
“They hold no accountability for what they messed up.”
“I am pretty novice when it comes to taxes and she was able to help explain the process in terms that make sense.”
“The total price to file was very fair & I learned a lot.”
“Their other solution still isn't fair as they're like well just give him the 2000 for the tax credit, which would ve fine accept his taxable income i…”
“Definitely recommend if you're looking for a tax specialist!”
“Never again we will never return or recommend your place.”
“Aliza is the among the best representatives out there, quick and reliable service.”
People customers mention
Aurora5 reviews
Walmart4 reviews
Sarah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
TTammyLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I really appreciated your easy access at Walmart and I really was excited to have Lori do my taxes. Thank you for doing everything you could to get me the correct refund and for being so prompt. I really appreciate your help
Reasonable priceIncome tax return filing
TTroyLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The lady that helped me was nice friendly and very professional she changed my mind about getting my taxes done there in the past I was not very happy
Reasonable priceIncome tax return filing
LLisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Aurora was amazing. Personable. She made it a smooth process and getting all taken care of. Very knowledgeable.
Not sureIncome tax return filing
KKristiLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
The tax specialist was great and very personable. I will definitely return next year. Thank you Aurora
Great priceIncome tax return filing
JJackieLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
It was easy to make an appointment online for a drop off and pick up later. My taxes were done in a very timely manner by Aurora Montoya at the West Valley Wal-mart. Reasonable pricing as well.
Reasonable priceIncome tax return filing
JJacobLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I tried doing my taxes online, it didn’t work & I was running out of time. The accountant showed me how to file my 1099 NEC. Thank you Aurora with Jackson Hewitt. She recommended the audit protection guarantee & applied a 20% discount. The total price to file was very fair & I learned a lot.
I really appreciated your easy access at Walmart and I really was excited to have Lori do my taxes. Thank you for doing everything you could to get me the correct refund and for being so prompt. I really appreciate your help
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Tammy. Thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team
T
Troy GravesLocal Guide · 6 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
The lady that helped me was nice friendly and very professional she changed my mind about getting my taxes done there in the past I was not very happy
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Troy, thank you for taking a moment to share your experience with us. We are glad to hear your preparer was friendly, professional, and able to change your impression based on past visits. Your feedback means so much to us. Thank you for choosing Jackson Hewitt. Asia, Jackson Hewitt Care Team
L
Lisa Sisouphanh2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Aurora was amazing. Personable. She made it a smooth process and getting all taken care of. Very knowledgeable.
Price assessment: Not sure
Services: Income tax return filing
Response from the owner · 6 months ago
Hello Lisa, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
W
Wena Anta1 reviewiTotal number of Google reviews Wena has written across all businesses on Google Maps, not just this one.
Hi Wena, thank you so much for the kind words about the JH team! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
K
Kristi ReaveleyLocal Guide · 19 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
The tax specialist was great and very personable. I will definitely return next year. Thank you Aurora
Price assessment: Great price
Services: Income tax return filing
Response from the owner · a year ago
Thank you so much for taking the time to leave us a five-star review, Kristi Reaveley! We are thrilled to know you found our tax specialist great and very personable, making you want to return next year. We appreciate you for being a wonderful Jackson Hewitt Customer! If you have any friends or family in need of tax preparation services, please send them our way. We look forward to future visits with you! - Kayla, Jackson Hewitt Care Team
J
Jackie PaulLocal Guide · 19 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
It was easy to make an appointment online for a drop off and pick up later. My taxes were done in a very timely manner by Aurora Montoya at the West Valley Wal-mart. Reasonable pricing as well.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We're thrilled to read about your easy and efficient experience with Aurora this season, thank you Jackie! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team
D
DANIEL NUNEZLocal Guide · 91 reviewsiTotal number of Google reviews DANIEL has written across all businesses on Google Maps, not just this one.
Lori handled it very well, didn't owe as much as I thought.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Daniel, thank you for taking a moment to share your experience. We’re glad to hear Lori handled everything well and helped reduce what you expected to owe. It’s great to know your visit brought some relief. Thank you for choosing Jackson Hewitt. -Asia, Jackson Hewitt Care Team
J
Jacob SrokaLocal Guide · 55 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
I tried doing my taxes online, it didn’t work & I was running out of time. The accountant showed me how to file my 1099 NEC. Thank you Aurora with Jackson Hewitt. She recommended the audit protection guarantee & applied a 20% discount. The total price to file was very fair & I learned a lot.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Jacob, thank you for choosing Jackson Hewitt and for taking the time to share such detailed feedback! We’re happy to hear Aurora was able to step in, explain how to file your 1099‑NEC, and help you feel confident moving forward. It’s great to know you found value in the audit protection and discount, and that the overall experience felt fair and educational. If friends or family could benefit from the same knowledgeable support, we’d appreciate you recommending Jackson Hewitt to them. We look forward to seeing you again next tax season.
–Barbara, Jackson Hewitt Care Team
A
Andrew Castellanos1 reviewiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Paid for premium services but wasn’t willing to help me when I have issues with the irs and tells me to call when. It comes in the package for them to help me with issues. I could have done it myself for way cheaper.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 6 months ago
I’m truly sorry to hear about your experience this year, Andrew. Please know that it is never our intention to let our clients down, and we genuinely appreciate you taking the time to share your concerns with us.
We would love the opportunity to make this right. Please reach out to our Client Care Team at 800-234-1040 so we can assist you with a resolution. We look forward to speaking with you and helping however we can.
-Barbara, Jackson Hewitt Care Team
B
Blue Jester5 reviewsiTotal number of Google reviews Blue has written across all businesses on Google Maps, not just this one.
Aurora was fantastc at processing my return. She was a professional agent with great knowledge and patience for the tax process. THANK YOU AURORA!!!
Price assessment: Great price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Thank you for the kind feedback Blue. We’re happy to hear that your tax pro provided helpful and friendly service. We’ll be sure to share your comments with the team.
We appreciate your trust in Jackson Hewitt, and please feel free to refer your family and friends.
Siloam, Jackson Hewitt Tax Services
