Tax preparation · West Valley City, UT · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%87+12.3Replies to reviews 7%66+4.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★69 Google reviews · 7 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the efficient, friendly, and knowledgeable service provided during tax preparation, noting that staff explain processes clearly and handle documents securely. Many clients appreciate the quick turnaround times and reasonable pricing, often expressing intent to return for future filings. A recurring criticism involves appointment management issues, where customers reported waiting significantly longer than scheduled or encountering staff who appeared to prioritize taking a portion of the refund over assisting promptly.
Google rating: 4.9 out of 5 from 69 reviews (94% five-star).
Reviews on this page: 69 Google reviews (47 with written comments, 2 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: April 11, 2026.
Service: Tax Service serving West Valley City, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Jackson Hewitt Tax ServiceTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 90/100 on this factor. Category median: 87.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 93/100 on this factor. Category median: 85.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 66/100 on this factor. Category median: 71.B
66
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
4.9of 5
5 stars6594%
4 stars23%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
98%praise
Praise4198%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable233%
Overpriced00%
Not sure233%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2355%
Quality & results717%
Speed & response614%
Communication37%
Would recommend25%
Honesty & trust12%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shelly was so nice and understanding and showed me everything she was doing.”
“Mark did amazing job i love talking to him and very knowledgeable.”
“Shelly was incredible, very prompt, knowledgeable, and very happy with our experience.”
“He answered all my questions.”
“Fast and Quick Service, Highly Recommend Them”
“Love her energy, her patience, very honest.”
People customers mention
Patricia6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 1 kind of job. Pick one to see what they paid and said.
DDon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Shelly was so nice and understanding and showed me everything she was doing.Shelly is great
Not sure
SStephenLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
An is such a nice and helpful employee! She took the time to answer my silly questions and now I have the resources and knowledge that I didn't know existed!! Kudos An!!
AAlexa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Shelly was incredible, very prompt, knowledgeable, and very happy with our experience.10/10 thank you Shelly!!!!
AAaronLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Patrica is the absolute best! She makes taxes painless. I go to her every year now!
MMaria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
These people are so wonderful and helpful. I really hate tax season but they made it bearable. Erika was the best! So kind and knowledgeable! I hope I can always have her help me with my taxes.
JjoseLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Erica is a awesome person, she was nice and sweet. I don't mind working with her again.
Isacc, thank you for taking a moment to share your experience. We’re glad to hear the service was fast, quick, and earned your recommendation. It’s great to know everything went smoothly. Thank you for choosing Jackson Hewitt. -Asia, Jackson Hewitt Care Team
D
Don Heibel9 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Shelly was so nice and understanding and showed me everything she was doing.Shelly is great
Price assessment: Not sure
Response from the owner · a year ago
Hi Don, thank you so much for taking the time to leave a 5-star review! We are happy to hear that Shelly provided you with great customer service. We look forward to many years to come of serving you. Don't forget to tell your friends about your great tax prep experience at Jackson Hewitt. Have a fanTAXtic day!
- Lily, Jackson Hewitt Care Team
M
midnight84118Local Guide · 14 reviewsiTotal number of Google reviews midnight84118 has written across all businesses on Google Maps, not just this one.
Mark did amazing job i love talking to him and very knowledgeable.
Price assessment: Great price
Response from the owner · 8 months ago
Hello Midnight84118, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
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nate meredithLocal Guide · 76 reviewsiTotal number of Google reviews nate has written across all businesses on Google Maps, not just this one.
Mark was exceptional and provided invaluable assistance.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 9 months ago
Thank you for taking the time to leave an outstanding rating for your local office, Betty! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! When you Refer-A-Friend you can get $50 for each new client referred. It’s that easy! Valid at participating locations only – not valid online. We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
K
Kristy scarberry7 reviewsiTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
Kristy, thank you for the wonderful feedback! We’re thrilled to hear Mark was super helpful and made your experience a great one. We appreciate you choosing Jackson Hewitt! – Jhoan, Jackson Hewitt Care Team
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n noble10 reviewsiTotal number of Google reviews n has written across all businesses on Google Maps, not just this one.
Thank you for the kind words! We’re happy to hear that Mark was awesome during your visit. We appreciate you choosing Jackson Hewitt! — Jhoan, Jackson Hewitt Care Team
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Stephen SchelinLocal Guide · 25 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
An is such a nice and helpful employee! She took the time to answer my silly questions and now I have the resources and knowledge that I didn't know existed!! Kudos An!!
Response from the owner · 9 months ago
Stephen, thank you for your feedback. We’re happy to hear An was kind, helpful, and took the time to answer all your questions while providing resources you didn’t know were available. We appreciate you choosing Jackson Hewitt. - Asia, Jackson Hewitt Care Team
S
Seth ShoellLocal Guide · 17 reviewsiTotal number of Google reviews Seth has written across all businesses on Google Maps, not just this one.
She was so nice helpful with everything I just wish I remembered her name
Response from the owner · a year ago
Thank you for sharing your experience, Seth! We’re glad to hear that our team member was nice and helpful. Please consider recommending your friends and family to the office so they can receive the same great service! Have a great day! – Cris, Jackson Hewitt Care Team
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Alexa Arreola3 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
Shelly was incredible, very prompt, knowledgeable, and very happy with our experience.10/10 thank you Shelly!!!!
Response from the owner · a year ago
Hello Alexa, We’re so pleased you had such a wonderful experience with Shelly. At Jackson Hewitt, we’re committed to providing incredible, prompt, knowledgeable, and very happy service, and it’s great to know we delivered. Thank you for sharing—we hope to see you again soon! - Danielle, Jackson Hewitt Care Team
