John Dezutter5 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, very affordable
Jackson Music
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%74+20.9Replies to reviews 8%13+1.1Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#163 of 187 music lessonsPosition by Experts Score among all companies we track in this category. · better than 13%
4.7 ★★★★★ 50 Google reviews
82%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24%reviews answered by the owner
Jul 2026latest review
Jackson Music at a glance
Customers highlight the store's affordable pricing, knowledgeable staff, and prompt service for instrument sales and repairs. Recurring themes include helpful communication, fair trade-in values, and a long-standing relationship with the owner. However, lower-rated reviews criticize the reduced inventory, noting that the selection has significantly shrunk since the pandemic, leaving the shop with limited new gear and a focus on used items.
- Google rating: 4.7 out of 5 from 50 reviews (82% five-star).
- Reviews on this page: 50 Google reviews (35 with written comments, 2 with photos).
- Owner responses: the business replied to 24% of reviews.
- Most recent review: July 14, 2026.
- Service: Music Lesson serving Buffalo, New York.
Data from Google, last updated November 13, 2026.
Score profile vs other music lessons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Music: 73/100 on this factor. Category median: 92.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Music: 74/100 on this factor. Category median: 92.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Music: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Music: 13/100 on this factor. Category median: 46.F
13
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
- 5 stars4182%
- 4 stars612%
- 3 stars12%
- 2 stars12%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
- Praise33100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1339%
- Quality & results618%
- Price & value515%
- Speed & response412%
- Communication26%
- Would recommend26%
- Honesty & trust13%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jack was very helpful and remarkably fast at working on my guitar.”
“Excellent service and communication from the seller.”
“Some new and pre-owned he's a great guy to deal with always pretty fair.”
“Pristine condition, and it shipped incredibly quickly.”
“I have purchased many guitars from Jack, he has an eye for great instruments and is easy to talk to, you can make him an offer without offending.”
“Highly recommend!”
“Jackson dedicated to providing the most honest and successful service to all of his customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I bought a Taylor 417 and it was exactly as described. Pristine condition, and it shipped incredibly quickly. Upon unboxing, the strings had been detuned and the neck carefully supported. Excellent service and communication from the seller. Highly recommend!!!
DanaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent establishment! A family owned local business always helping others. Jack, the owner, is super knowledgeable!
BrianLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★
Man... this place depressed me so much. Jackson Music on Grand Island is a shell of its former glory. They used to carry an enormous amount of equipment, but now it's like a closet with grandpa's used gear. The owner was kind of a jerk when I went there and asked about gear he didn't carry.
MattLocal Guide · 143 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
The staff is helpful and normally they have a great selection, but the pandemic has left them nearly entirely wiped out for guitars.
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I traded in several guitars and upgraded. Excellent used inventory. I threw a couple wants out there and he brought out a couple in that wheelhouse. One was perfect!
Doctor9256Local Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
The pinnacle of excellent service. Jackson dedicated to providing the most honest and successful service to all of his customers.
Customer reviews
4.7 ★★★★★ 50 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dan DeHart5 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI bought a Taylor 417 and it was exactly as described. Pristine condition, and it shipped incredibly quickly. Upon unboxing, the strings had been detuned and the neck carefully supported. Excellent service and communication from the seller. Highly recommend!!!
Response from the owner · 6 months ago
Dan, Thank you so much! Appreciate you taking the time to post! Best, Jack
Dana HollingsworthLocal Guide · 14 reviewsTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent establishment! A family owned local business always helping others. Jack, the owner, is super knowledgeable!
Response from the owner · a year ago
Thanks!
David ShantlerLocal Guide · 34 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a pleasure working with Jack and has been for over four decades!
Response from the owner · 2 years ago
Thanks Dave, hard to believe but, yes! 4 decades! Time flies when your having fun! Thanks for all your business and support over the years! Much appreciated!~Jack
Technical Music Review3 reviewsTotal number of Google reviews Technical has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIronically 12 years ago yesterday was when I first visited ended up walking out with my PRS (favorite guitar of mine to date). It was larger then, if memory serves me correctly. Was creeping this beautiful warrior on reverb for my band and plan on using it to record my band’s ep later this year. It was like it was meant to be. Extremely nice owner even easier to talk to. I walked in today (Saturday) to have it set up in drop D and got a little discount to boot. Was worth the 30 minute ride on the thruway and I believe he’s going to have a customer out of me now. I have been looking for a shop I can call home to not only browse gear (I may or may not need) and get work done. I won’t wait that long to pop back in again. There’s a reason this shop has been around for a while. Support your favorite local shops, you never know if they will close their doors with today’s trying economical climate. Dave
Jay J16 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat music store...Highly recommend . 👍
Brian BarreyLocal Guide · 18 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMan... this place depressed me so much. Jackson Music on Grand Island is a shell of its former glory. They used to carry an enormous amount of equipment, but now it's like a closet with grandpa's used gear. The owner was kind of a jerk when I went there and asked about gear he didn't carry.
Matt TerziLocal Guide · 143 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is helpful and normally they have a great selection, but the pandemic has left them nearly entirely wiped out for guitars.
Adam Thomas1 reviewTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI traded in several guitars and upgraded. Excellent used inventory. I threw a couple wants out there and he brought out a couple in that wheelhouse. One was perfect!
Doctor9256Local Guide · 92 reviewsTotal number of Google reviews Doctor9256 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe pinnacle of excellent service. Jackson dedicated to providing the most honest and successful service to all of his customers.
Response from the owner · 6 years ago
Thank you for the kind words. I'm glad we could be of service.
Business details
- Address: 1875 Grand Island Blvd, Grand Island, NY 14072
- Phone: (716) 773-5339
- Website: jacksonmusic.com
- Service area: Buffalo, NY