Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Jacot Plumbing, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Jacot Plumbing, Inc.

Garden Grove, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 194 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jacot Plumbing, Inc. is better than 91% of septic tank services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jacot Plumbing, Inc. is better than 94% of septic tank services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jacot Plumbing, Inc. is better than 89% of septic tank services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jacot Plumbing, Inc. is better than 85% of septic tank services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jacot Plumbing, Inc. is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jacot Plumbing, Inc. is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Jacot Plumbing, Inc. for 8 kinds of job.

Jacot Plumbing, Inc. for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Plumbing pipe repair”

DavidLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very nice man Victor answered all my questions and was very helpful. And went way above the call of duty.

Not surePlumbing pipe repairShower repair
Neil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I can always count on Jacot to get the job done the 1st time and everytime. A pleasure to work with! Eli knows his craft!

Paid $1,000+Reasonable priceDrain cleaningPlumbing pipe repair
Bea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Victor was my service technician and he was so polite, kind and friendly, I felt like I had known him for a long time! He explained the process and gave me several options. His knowledge and professional demeanor was appreciated and I will highly recommend him to anyone I know who needs plumbing assistance. From a very satisfied customer!!!

Paid $300–400Great pricePlumbing pipe repair
RobLocal Guide · 182 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Best Plumbers in Orange County. Extremely professional and knowledgeable. Took their time to explain what needed to be done and why it needed to be done. If you want the job done right I would only trust Jacot Plumbing.

Reasonable priceDrain cleaningPlumbing pipe repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The two guys they sent, Ely and Victor were outstanding. Victor especially went above and beyond.

Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
smiley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Jacot Plumbing several times. The service has been excellent. The technicians are very professional, timely and efficient. I would highly recommend this company for your plumbing needs.

Customer photo from smiley's review
Plumbing leak detectionToilet installationPlumbing pipe repair
John11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jacot came out to look at a slab leak, quickly identified the problem, quoted a repair price that sounded quite fair and accomplished the repair in a timely manner. The crew was friendly and courteous, they did the job with no fuss and no mess and cleaned up completely afterwards. And a special tip of the hat to…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Misha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Rating only, no written review.

Great pricePlumbing pipe repair
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable pricePlumbing pipe repair
Gmathis8 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair

Price

$372-13% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 58%Overpriced 3%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning26$205–$478
Plumbing leak detection16$54–$495
Toilet repair12$209–$607
Plumbing pipe repair10$305–$1.1k
Plumbing fixture installation7—
Outdoor plumbing system repair6$321–$1.0k
Faucet installation6$292–$786
Water heater installation6$1.2k–$2.4k

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