Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Jacot Plumbing, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Jacot Plumbing, Inc.

Garden Grove, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 194 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jacot Plumbing, Inc. is better than 91% of septic tank services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jacot Plumbing, Inc. is better than 94% of septic tank services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jacot Plumbing, Inc. is better than 89% of septic tank services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jacot Plumbing, Inc. is better than 85% of septic tank services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jacot Plumbing, Inc. is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jacot Plumbing, Inc. is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Jacot Plumbing, Inc. for 8 kinds of job.

Jacot Plumbing, Inc. for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 12 Google reviews tagged “Toilet repair”

TerriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent friendly and professional service! Family owned and operated and are knowledgable and fairly priced, with many years of experience.

Reasonable priceToilet repairDrain cleaningFaucet repair
Jacquelyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was referred to Jacot Plumbing with no prior knowledge of this company, and I'm so glad I called. From ownership (Charles) and administration (Veronica) to service (Jesse), everyone I communicated with was courteous, competent, empathetic and kind. Jesse fixed our plumbing issue with the utmost skill and…

Great priceToilet repair
Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service and knowledgeable technician

Paid $500–600Reasonable priceToilet repairDrain cleaning
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★

Jesse did excellent work and didn't leave a mess. He only replaced the wax ring, way overpriced. Will not use this company again.

Paid $200–300OverpricedToilet repair
Maureen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We've used Jacot Plumbing for over 10 years. They have always provided great service and solutions for all of our plumbing needs. Thank you, Jacot!

Toilet repair
WendyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This plumbing company is excellent, highly recommend. Alex arrived early on a Saturday morning, after a frantic call from me on Friday night after hours. He was professional, explained where the water was coming from, the way to fix it and was neat and respectful of our home. I can’t stay enough good things about Jacot Plumbing.

Paid $700–800Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Cheryl11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Arrived within an hour, had our problem fixed quickly. Super friendly & helpful. Highly recommend.

Toilet repair
Olga10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service; from answering calls, to dispatch, and arrival! The work is honest and great.

Paid $1,000+Reasonable priceToilet repairWater heater installationPlumbing leak detection
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Justin Jordan at Jacot Plumbing multiple times and he has proven to be knowledgeable, reliable, honest and efficient. We feel very fortunate to have Justin as our plumber !

Sewer repairToilet repairDrain cleaning
Susan8 months ago★★★★

Rating only, no written review.

Paid $400–500Reasonable priceToilet repairFaucet repairService not listed
Russell5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing fixture installationToilet repair+ Responsiveness+ Punctuality+ Professionalism
ShellieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$372-13% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 58%Overpriced 3%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning26$205–$478
Plumbing leak detection16$54–$495
Toilet repair12$209–$607
Plumbing pipe repair10$305–$1.1k
Plumbing fixture installation7—
Outdoor plumbing system repair6$321–$1.0k
Faucet installation6$292–$786
Water heater installation6$1.2k–$2.4k

Compare with

Target Plumbers logoTarget PlumbersExperts Score 98Garden Grove · 5.00★Fanti Sewer & Drains logoFanti Sewer & DrainsExperts Score 96Garden Grove · 4.97★Western Rooter & Plumbing logoWestern Rooter & PlumbingExperts Score 90Garden Grove · 4.91★