Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts

Jade Massotherapy Alternative Wellness Center logo

Jade Massotherapy Alternative Wellness Center

Massage therapist · Cleveland, OH · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 86 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Oct 2026latest review
📞 Call (440) 467-2262Request a call backWebsite ↗

Jade Massotherapy Alternative Wellness Center at a glance

Google reviewers rate the Rocky River wellness center five stars based on eighty-six reviews, noting that the owner responds to most feedback. Clients describe services including deep tissue massage, scar tissue release, myofascial release, Reiki, reflexology, and facials. Recurring themes highlight professional communication, punctuality, and effective pain relief for issues like TMJ and post-surgical recovery. No common criticisms appear in the provided excerpts, which consist entirely of positive experiences regarding staff knowledge and treatment outcomes.

  • Google rating: 5.0 out of 5 from 86 reviews (100% five-star).
  • Reviews on this page: 86 Google reviews (75 with written comments, 1 with photos).
  • Owner responses: the business replied to 93% of reviews.
  • Most recent review: October 5, 2026.
  • Service: Massage Therapist serving Cleveland, Ohio.

Data from Google, last updated October 27, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

Satisfaction100Reliability98Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 100 (median 94)Reliability: 98 (median 94)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)
This companyMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jade Massotherapy Alternative Wellness Center: 100/100 on this factor. Category median: 94.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jade Massotherapy Alternative Wellness Center: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jade Massotherapy Alternative Wellness Center: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jade Massotherapy Alternative Wellness Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jade Massotherapy Alternative Wellness Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
–

Bar = this company · dark tick = category median.

Star ratings

86 Google reviews we collected

  • 5 stars86100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 75 written reviews

  • Praise5998%
  • Complaints12%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price964%
  • Reasonable536%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend2542%
  • Staff & attitude1627%
  • Quality & results1220%
  • Communication35%
  • Speed & response23%
  • Honesty & trust23%

What customers talk about

We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Relaxing atmosphere and I highly recommend her facility.”
  • “Personable, professional and amazing at what she does!”
  • “Joyce does wonderful work in making my skin look and feel radiant”
  • “She thoroughly explained Reiki before she began our session.”
  • “Went in for a quick session to help alleviate some TMJ issues related to stress and felt so much better!”
  • “She genuinely wants to help you feel better and she is truly gifted.”

People customers mention

  • Cara 22 reviews
  • Reiki 10 reviews
  • Eve 9 reviews
  • Christine 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

KevinLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cara is very professional and easy to talk with. She is well knowledgeable in her profession and her technique is flawless!

Reasonable price
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cara has been great! Personable, professional and amazing at what she does!! Getting scar tissue treatment done after complete Mastectomy. Two sessions so far and already there is such a difference!

Reasonable price
Mason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Awesome experience! I got a therapeutic deep tissue massage with Teresa and she knocked it out of the park. I can’t wait to go back!

Great price
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Teresa did a great job accommodating my requests. She applied more pressure at my problem areas but always asked if the pressure is OK. She was knowledgeable and kind.

Great price
Erick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cara was amazing! She understood what my issues were and knew exactly how to address them. She was very attentive, patient and really helped me With my back problems. Will be visiting with her regularly!

Great price
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cara, did amazing work! Within one visit I felt instant relief, better range of motion, less tight and no nerve sensations i can't wait to go back, thank you! Eric K.

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Photos

Customer reviews

5.0 ★★★★★ 86 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kevin CorbettLocal Guide · 20 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cara is very professional and easy to talk with. She is well knowledgeable in her profession and her technique is flawless!

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thank you!!

Amy Dymock4 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cara has been great! Personable, professional and amazing at what she does!! Getting scar tissue treatment done after complete Mastectomy. Two sessions so far and already there is such a difference!

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thank you Amy 🙏🏼 let's keep it going 💪🏼

Mason Martin1 reviewTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome experience! I got a therapeutic deep tissue massage with Teresa and she knocked it out of the park. I can’t wait to go back!

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you doc! Looking forward to many more sessions both ways!

Juanita Figueroa3 reviewsTotal number of Google reviews Juanita has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joyce does wonderful work in making my skin look and feel radiant Juanita

Response from the owner · 4 months ago

Thank you🙏🏼

Cindy Harley8 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Teresa did a great job accommodating my requests. She applied more pressure at my problem areas but always asked if the pressure is OK. She was knowledgeable and kind.

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you🙏🏼

Brock Close9 reviewsTotal number of Google reviews Brock has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really good experience will be back

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you!

Erick Parks5 reviewsTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cara was amazing! She understood what my issues were and knew exactly how to address them. She was very attentive, patient and really helped me With my back problems. Will be visiting with her regularly!

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you🙏🏼

Eric Kauffmann3 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cara, did amazing work! Within one visit I felt instant relief, better range of motion, less tight and no nerve sensations i can't wait to go back, thank you! Eric K.

Response from the owner · 4 months ago

Thank you 🙏🏼

Jodi DuffyLocal Guide · 19 reviewsTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow Cara, Thank You❣️. My appointment was amazing. I Am so looking forward to my next massage ✨

Response from the owner · 8 months ago

Thank you Jodi! 🙏🏼 So glad it helped

Bride Seifert10 reviewsTotal number of Google reviews Bride has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Enjoyed a very relaxing Reiki and Reflexology combo with Eve. Stress melted away.

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you!

Jade Massotherapy Alternative Wellness Center on Google Maps →

Business details