Massage therapist · Rocky River, OH · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★65 Google reviews
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Rocky River massage therapist five stars based on sixty-five reviews, noting that the owner has not replied to any feedback. Clients frequently cite deep tissue work, myofascial release, and reiki as effective services that relieve chronic pain, frozen shoulder, and muscle tension. Recurring themes include the professional and attentive nature of the staff, the clean and calming environment, and fair pricing for the level of skill provided. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 5.0 out of 5 from 65 reviews (100% five-star).
Reviews on this page: 65 Google reviews (59 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 14, 2026.
Service: Massage Therapist serving Rocky River, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Therapeutic Elite Massage& Therapy: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Therapeutic Elite Massage& Therapy: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Therapeutic Elite Massage& Therapy: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Therapeutic Elite Massage& Therapy: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Therapeutic Elite Massage& Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
65 Google reviews we collected
5.0of 5
5 stars65100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
99%praise
Praise7699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price667%
Reasonable333%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2735%
Would recommend1823%
Quality & results1621%
Speed & response68%
Communication56%
Honesty & trust45%
Price & value11%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is also personable, professional, empathetic, and has a great sense of humor.”
“Highly recommend to anyone looking for real muscle relief, not just a “fluffy” massage.”
“Her energy is very welcoming and she does a great job to help you ground your energy for her to get started.”
“Rachel was great - she knew exactly what to do to help me and I felt so much better the next day!”
“Listened to what I needed, didnt chat, just let me enjoy the massage.”
“Every session is incredibly effective at relieving muscle tension and pain—I leave feeling genuinely better, not just relaxed.”
“Pricing is very fair for the level of skill and care provided.”
People customers mention
Rachel23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sarah44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I booked a reiki appointment with Rachel and she was the perfect person for the job. Her energy is very welcoming and she does a great job to help you ground your energy for her to get started. I left feeling so refreshed and really resonated with everything she picked up from my energy. Her space is also impeccably…
Great price
Wendy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rachel is not just a massage therapist: she is a healer. She *dramatically* improved my frozen shoulder (after months of severe pain and limited mobility) in a single MFR session, and it has continued to improve with her ongoing care. MFR is her superpower, but she is exceptional at every modality. She knows her…
ChadLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Beautiful space with a beautiful skilled therapist. Rachel is both professional and alarmingly strong for someone her size lol 😂 If you want to feel like time and stress disappear for a short amount of your busy schedule I would strongly suggest booking an appointment with her. She was surprisingly accommodating…
CulturalLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My experience was outstanding. I have gotten massages before but not like this. It was a thorough deep tissue 2hr massage that released years of tension/trauma trapped in my muscles. This is a great nervous system regulation service. I also used the cupping modality and it was amazing! 200/200 experience 💯 I am going back for a 3 hr massage 🙌
Great price
Tricia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Rachel did a superb job. Listened to what I needed, didnt chat, just let me enjoy the massage. Except may have dozed off a little😄
Reasonable price
Freya7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I’ve had chronic back pain for the last 2+ years. I’ve seen Rachel twice in the last two months. My second massage was last week, and I haven’t had pain since!! 🥲 This is the longest time I can remember being pain-free. Grateful for her and her skills and recommendations.
I booked a reiki appointment with Rachel and she was the perfect person for the job. Her energy is very welcoming and she does a great job to help you ground your energy for her to get started. I left feeling so refreshed and really resonated with everything she picked up from my energy. Her space is also impeccably safe and peaceful to allow yourself to relax. Looking forward to booking with her again :)
Price assessment: Great price
Wendy Hyman2 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Rachel is not just a massage therapist: she is a healer. She *dramatically* improved my frozen shoulder (after months of severe pain and limited mobility) in a single MFR session, and it has continued to improve with her ongoing care. MFR is her superpower, but she is exceptional at every modality. She knows her anatomy and physiology cold, and combines that with being brilliantly intuitive. She is also personable, professional, empathetic, and has a great sense of humor. The space is clean and lovely. She is truly incredible!
ChadLocal Guide · 26 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Beautiful space with a beautiful skilled therapist. Rachel is both professional and alarmingly strong for someone her size lol 😂 If you want to feel like time and stress disappear for a short amount of your busy schedule I would strongly suggest booking an appointment with her. She was surprisingly accommodating for how late I had booked my appt online, I appreciate you!! Thank you for taking care of my body that I don’t seem to take care of myself!
Cultural Differences SalonLocal Guide · 53 reviewsiTotal number of Google reviews Cultural has written across all businesses on Google Maps, not just this one.
My experience was outstanding. I have gotten massages before but not like this. It was a thorough deep tissue 2hr massage that released years of tension/trauma trapped in my muscles. This is a great nervous system regulation service. I also used the cupping modality and it was amazing! 200/200 experience 💯 I am going back for a 3 hr massage 🙌
Price assessment: Great price
Tricia Tischler8 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
I’ve had chronic back pain for the last 2+ years. I’ve seen Rachel twice in the last two months. My second massage was last week, and I haven’t had pain since!! 🥲 This is the longest time I can remember being pain-free. Grateful for her and her skills and recommendations.
Lisa E4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Rachel was incredibly helpful in relieving the pain from my frozen shoulder and rotator cuff injury. Her care made a noticeable difference in my mobility and comfort!
Price assessment: Great price
VernaAnn KotanskyLocal Guide · 83 reviewsiTotal number of Google reviews VernaAnn has written across all businesses on Google Maps, not just this one.
Rachel was recommended to me from a currently client. By far the best recommendation I've had in a long while. Rachel's professionalism from the first moment I met her to when I was scheduling my next appointment was exceplar. Every thing you can see, hear and smell is thoughtful, calming and therapeutic. Before you begin your session, you are at ease and relaxed. Throughtout the session, Rachel checked in to ensure I was comfortable and adjusted as needed. Leaving her company, I was refreshed, renewed and relaxed. I'm can't wait for my next appointment - and the many future ones yet to be scheduled.
Price assessment: Great price
Corinne Preiss4 reviewsiTotal number of Google reviews Corinne has written across all businesses on Google Maps, not just this one.
Rachel is an absolutely amazing massage therapist. Every session is incredibly effective at relieving muscle tension and pain—I leave feeling genuinely better, not just relaxed. Pricing is very fair for the level of skill and care provided. Super professional, attentive, and clearly knows the body really well. Highly recommend to anyone looking for real muscle relief, not just a “fluffy” massage.
Jill Goldman13 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
I’ve been searching for a massage therapist and found a few along the way that have been good but not what I was looking for- Rachel, on the other hand, is exactly what I had in mind! - She’s isn’t a run of the mill massage therapist she has a wide range of techniques that she uses as needed - she custom tailors her sessions based on your body’s needs and your input (subjective symptoms/expectations) - She is very talented and intuitive - I am beyond grateful that I finally found her - Thank you Rachel!!!
