Analyzing 7,679,2307.7M ReviewsFor 21,73921.7K Experts

Experts Reviews · Company report
Jake's Auto & Truck Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Jake's Auto & Truck Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 540 Google reviews

📞 Call (801) 571-4471Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jake's Auto & Truck Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jake's Auto & Truck Repair is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jake's Auto & Truck Repair is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 71% of auto repair shops.B
71

Reviews for your job

Customers hired Jake's Auto & Truck Repair for 8 kinds of job.

Jake's Auto & Truck Repair for auto brake repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto brake repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 89

All 5 Google reviews tagged “Auto brake repair”

TimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Amazing experience they really do go above and beyond to help their customers.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love Jake’s Auto and Truck repair! They are literally the friendliest repair place. Not only that they are honest, very good at what they do, they explain everything, they stand by their work, and they don’t recommend things that aren’t necessary. We have all experienced pushy oil change places where you feel…

Air & cabin filter replacementAuto brake repairAuto emissions testing+ Punctuality+ Quality+ Professionalism
Malori11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Monica and her team were super great to work with throughout the entire process. They were quick, communicative, and always listened to what I had to say (which isn't true of other shops I've been to). I couldn't recommend them highly enough!

Auto brake repairOil changeWheel alignment
Callie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake’s is amazing. I worked at Valet Auto Body next door for about 10 years and I’ve taken my cars to them for service. They’re always welcoming, which is often a miss at businesses these days. They communicate well and they won’t jerk you around. I appreciate family owned and ran businesses as well.

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance
Bee9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My truck had a bunch of problems and everyone at Jake's was AMAZING!! It was as fast as possible with constant updates and information. I was so happy with the quality of work and customer service.

Auto brake repairAuto brake replacementBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance88—
Oil change55—
Wheel alignment40—
Steering & suspension repair39—
Auto engine diagnostic37—
Brakes35—
Engine repair29—
Vehicle Inspection25—

Compare with

Trusty Auto Repair (Mobile Mechanic) logoTrusty Auto Repair (Mobile Mechanic)Experts Score 98Lehi · 4.99★Mitchell Garage logoMitchell GarageExperts Score 93Lehi · 4.92★Service Masters Auto Repair logoService Masters Auto RepairExperts Score 92Lehi · 4.92★