Experts Reviews · Company report
Jake's Auto & Truck Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Jake's Auto & Truck Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 540 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jake's Auto & Truck Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jake's Auto & Truck Repair is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jake's Auto & Truck Repair is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 71% of auto repair shops.B
71

Reviews for your job

Customers hired Jake's Auto & Truck Repair for 8 kinds of job.

Jake's Auto & Truck Repair for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 143
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Auto maintenance”

Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I moved to Draper 8 years ago. I asked all my new neighbors for a recommendation for good auto repair center that I could trust. The name that came up repeatedly was "Jake's Auto & Truck Repair." So that's where I went and that's where I've been going for the last 8 years for my personal cars as well as my two…

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
Thomas8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I'd recommend anyone on the south end of the valley to use Jakes. Always fair, tells me what's coming up before it's an issue, tells me when I DON'T need a service even when I was expecting it. (Specifically, a ways back I was expecting brakes going in. I was planning on it. They were happy to do it but recommended…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Monica and her staff are always so kind and they go out of their way to assist me whenever and wherever I may need. Excellent service! Thank you!

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceWheel alignment
Bonnie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The accommodations were made to get my car in right away. The job was completed quickly. The price was reasonable, and Monica and Jamie were a pleasure to work with.

Reasonable priceAuto maintenance
ScottLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

- Updating, still seriously impressed with the work that Jake's does, if you are looking for a shop that is amazing at what they do, treats people well and that stands behind their work take you car/truck whatever here. Lets be honest I am picky about who works on my vehicles. I know how to do 99% of the work but…

Reasonable priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always have the best experience at Jake's. They're friendly, informative, and always take great care of my car. Highly recommend.

Oil changeTire rotations
Rebecca14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They are the Best‼️‼️‼️. My new home for my car needs. Thank you!

Auto A/C rechargeVehicle InspectionTransmission repair
KristaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I feel like I have a new car! It drives so nice and they even cleaned the inside!!! They were so nice- got me right in and took care of everything quickly. I will be back again.

Auto maintenance
TimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Amazing experience they really do go above and beyond to help their customers.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake's Auto always does quality work and their mechanics are the best. They have always gone above and beyond, their staff is knowledgeable, and the business is dedicated to delivering top service. If you want it fixed right visit Jake's Auto & Truck Repair.

A/C installation & repairAir & cabin filter replacementAuto emissions testing
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love Jake’s Auto and Truck repair! They are literally the friendliest repair place. Not only that they are honest, very good at what they do, they explain everything, they stand by their work, and they don’t recommend things that aren’t necessary. We have all experienced pushy oil change places where you feel…

Air & cabin filter replacementAuto brake repairAuto emissions testing+ Punctuality+ Quality+ Professionalism
Callie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake’s is amazing. I worked at Valet Auto Body next door for about 10 years and I’ve taken my cars to them for service. They’re always welcoming, which is often a miss at businesses these days. They communicate well and they won’t jerk you around. I appreciate family owned and ran businesses as well.

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance
Art5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceBatteryOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 2%Not sure 0%

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