Experts Reviews · Company report
Jake's Auto & Truck Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Jake's Auto & Truck Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 540 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jake's Auto & Truck Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jake's Auto & Truck Repair is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jake's Auto & Truck Repair is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 71% of auto repair shops.B
71

Reviews for your job

Customers hired Jake's Auto & Truck Repair for 8 kinds of job.

Jake's Auto & Truck Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 89 Google reviews tagged “General repairs & maintenance” · showing 20

C.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

great people and great service. they are the best. IF YOU NEED THE BEST GO TO JAKES.

PaintingGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
ElenaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jake’s Automotive is on the East side of I-15, halfway between Bangerter & 12300 South, where you’ll exit right and staying in the ‘RIGHT” lane. THE 1st light you come to is ‘State Street’. Make sure you stay in the far right lane; as you’ll be making another immediate right turn at the light, heading South, about…

Customer photo from Elena's reviewCustomer photo from Elena's reviewCustomer photo from Elena's reviewCustomer photo from Elena's review
Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Becky9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love this place - "The Friendliest Little Repair Shop in Draper"! I love the test update and then the report on everything the checked along with pictures. They are honest and truly are friendly. I refer anyone looking for a dependable repair shop to Jake's.

Steering & suspension repairGeneral repairs & maintenanceBrakes
JeffLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jake's really went above and beyond for me, here's what I loved: - They did a great job with what I wanted - They did so at a fair price parts & labor - They were friendly & accommodating - Accurate estimates of time to repair - They inspected & found a bad problem - They texted me photos of all issues - When…

Air & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I moved to Draper 8 years ago. I asked all my new neighbors for a recommendation for good auto repair center that I could trust. The name that came up repeatedly was "Jake's Auto & Truck Repair." So that's where I went and that's where I've been going for the last 8 years for my personal cars as well as my two…

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto engine diagnostic
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is the only place I have my cars and truck serviced. Just now drove from Saint George to have my Toyota Tacoma truck 100 thousand mile service. Can trust repairs to be completed at a fair price.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
Thomas8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I'd recommend anyone on the south end of the valley to use Jakes. Always fair, tells me what's coming up before it's an issue, tells me when I DON'T need a service even when I was expecting it. (Specifically, a ways back I was expecting brakes going in. I was planning on it. They were happy to do it but recommended…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
M&M5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Everyone was thorough, professional and kind!

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Monica and her staff are always so kind and they go out of their way to assist me whenever and wherever I may need. Excellent service! Thank you!

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceWheel alignment
Heather10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jake’s staff took great care of me, and great care of my vehicle! They saved me money compared to what the dealership wanted to charge me, and they only recommended services my vehicle actually needed, versus those dictated by the dealership’s schedule. I also appreciate that they are family owned and operated. I’ll…

Great priceGeneral repairs & maintenance
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I needed a battery check and oil change on my used Ram Truck; they were able to run some diagnostics that determined some rather serious issues. Because of this I am able to take the truck back to the dealership for repairs covered in my warranty. I love that they were able to provide the information to ensure my…

Great priceGeneral repairs & maintenanceElectricalVehicle safety inspection
ScottLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

- Updating, still seriously impressed with the work that Jake's does, if you are looking for a shop that is amazing at what they do, treats people well and that stands behind their work take you car/truck whatever here. Lets be honest I am picky about who works on my vehicles. I know how to do 99% of the work but…

Reasonable priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always have the best experience at Jake's. They're friendly, informative, and always take great care of my car. Highly recommend.

Oil changeTire rotations
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jake's auto is the only place i bring my cars. they have fast service and they do inspections of your vehicle so that you can see how things are doing on your car.

Reasonable priceGeneral repairs & maintenance
Stuart8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This truly is the friendliest auto repair shop in draper.

Great priceGeneral repairs & maintenance
Jael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jake's is great! They send detailed inspections and are super open about what needs done, why it needs done, and how urgent it is. They're always willing to give you a ride to wherever you need to be after you drop your car off (thanks again, Spencer)! This time when I dropped my car off, I had some things later in…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceVehicle Inspection
wayne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jakes is the absolute best. No surprises, refreshing honesty. The absolute best!

General repairs & maintenanceOil change
Rochelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

We appreciate their attentiveness and effort to get our vehicles in when it works best for us. Our cars have always had their existing problems resolved.

Steering & suspension repairGeneral repairs & maintenanceWheel alignment
Tonya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Finally, I have mechanics I can trust to get my car repaired correctly, with no headaches or hidden charges. I was impressed by their transparency. They explained what was wrong with my car and took pictures of the parts that needed replacing and then pics of the replacement parts too.

General repairs & maintenanceOil change
Joseph15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They do d a great job. I knew everything before they performed the service and the cost

General repairs & maintenance

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 2%Not sure 0%

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