Experts Reviews · Company report
Jake's Auto & Truck Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Jake's Auto & Truck Repair

Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 540 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jake's Auto & Truck Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jake's Auto & Truck Repair is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jake's Auto & Truck Repair is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jake's Auto & Truck Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jake's Auto & Truck Repair is better than 71% of auto repair shops.B
71

Reviews for your job

Customers hired Jake's Auto & Truck Repair for 8 kinds of job.

Jake's Auto & Truck Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Oil change” · showing 40

C.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

great people and great service. they are the best. IF YOU NEED THE BEST GO TO JAKES.

PaintingGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Becky9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I love this place - "The Friendliest Little Repair Shop in Draper"! I love the test update and then the report on everything the checked along with pictures. They are honest and truly are friendly. I refer anyone looking for a dependable repair shop to Jake's.

Steering & suspension repairGeneral repairs & maintenanceBrakes
Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been going to Jake’s Auto for many years now and I’m always so grateful for their kind service. Thank you!

Reasonable priceOil change
Arnold3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Best auto shop in Draper UT!

Oil change
JeffLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jake's really went above and beyond for me, here's what I loved: - They did a great job with what I wanted - They did so at a fair price parts & labor - They were friendly & accommodating - Accurate estimates of time to repair - They inspected & found a bad problem - They texted me photos of all issues - When…

Air & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Thomas8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I'd recommend anyone on the south end of the valley to use Jakes. Always fair, tells me what's coming up before it's an issue, tells me when I DON'T need a service even when I was expecting it. (Specifically, a ways back I was expecting brakes going in. I was planning on it. They were happy to do it but recommended…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Monica and her staff are always so kind and they go out of their way to assist me whenever and wherever I may need. Excellent service! Thank you!

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceWheel alignment
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I needed a battery check and oil change on my used Ram Truck; they were able to run some diagnostics that determined some rather serious issues. Because of this I am able to take the truck back to the dealership for repairs covered in my warranty. I love that they were able to provide the information to ensure my…

Great priceGeneral repairs & maintenanceElectricalVehicle safety inspection
ScottLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

- Updating, still seriously impressed with the work that Jake's does, if you are looking for a shop that is amazing at what they do, treats people well and that stands behind their work take you car/truck whatever here. Lets be honest I am picky about who works on my vehicles. I know how to do 99% of the work but…

Reasonable priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Sarah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always have the best experience at Jake's. They're friendly, informative, and always take great care of my car. Highly recommend.

Oil changeTire rotations
Connie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jake’s always always goes above and beyond when it comes to the service of your car

Auto emissions testingVehicle safety inspectionOil change
Rebecca14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They are the Best‼️‼️‼️. My new home for my car needs. Thank you!

Auto A/C rechargeVehicle InspectionTransmission repair
Dwight5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Everyone was great they treated me very well when I got there especially Crystal she's a sweetie

Great priceOil change
Jael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jake's is great! They send detailed inspections and are super open about what needs done, why it needs done, and how urgent it is. They're always willing to give you a ride to wherever you need to be after you drop your car off (thanks again, Spencer)! This time when I dropped my car off, I had some things later in…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceVehicle Inspection
JulieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Jake's Auto is the best auto shop around. They are honest, thorough, and very skilled at what they do. They have been the only place we go for many years. I appreciate their overall inspection. This time was just an oil change but due to the inspection I know my rear brakes are bad which is a big safety issue I…

Great priceOil change
wayne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jakes is the absolute best. No surprises, refreshing honesty. The absolute best!

General repairs & maintenanceOil change
Todd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have had GREAT service on the 2 occasions I have had to bring my truck in.

Reasonable priceAir & cabin filter replacementOil change
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I was once again impressed with their full spectrum of service! They took care of me and my car very well - I will definitely go back!

Reasonable priceTransmissionAir & cabin filter replacementOil change
Tonya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Finally, I have mechanics I can trust to get my car repaired correctly, with no headaches or hidden charges. I was impressed by their transparency. They explained what was wrong with my car and took pictures of the parts that needed replacing and then pics of the replacement parts too.

General repairs & maintenanceOil change
NicholasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I really do like this place so far. Just oil changes so far but they are thorough. Oil changes a little bit more expensive than the competition. Very personable.

Oil change
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My car is driving smoothly. thanks to. all at Jake's.so helpful and nice. Got car back fast. Will definitely be be back. I would recommend Jack's Auto Repair

Air & cabin filter replacementOil changeTransmission
TimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Amazing experience they really do go above and beyond to help their customers.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
ShawnaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These folks are absolutely FANTASTIC! Monica worked with me to be able to get my vehicle into their shop quickly and their techs had it fixed within a few hours. Their prices were good and I would recommend them to any one!

General repairs & maintenanceOil changeSteering & suspension replacement
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake's Auto always does quality work and their mechanics are the best. They have always gone above and beyond, their staff is knowledgeable, and the business is dedicated to delivering top service. If you want it fixed right visit Jake's Auto & Truck Repair.

A/C installation & repairAir & cabin filter replacementAuto emissions testing
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love Jake’s Auto and Truck repair! They are literally the friendliest repair place. Not only that they are honest, very good at what they do, they explain everything, they stand by their work, and they don’t recommend things that aren’t necessary. We have all experienced pushy oil change places where you feel…

Air & cabin filter replacementAuto brake repairAuto emissions testing+ Punctuality+ Quality+ Professionalism
Amelia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love that they are so thorough and document everything. The pictures help the layperson, like me, appreciate their findings. The work speaks for itself. I've not had a single problem with any of their work. I'm very thankful I can trust them with my Jeep. Due to the age of my Jeep, I know I'll be back. Worth the…

General repairs & maintenanceOil changeTransmission
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am new to Utah and found Jakes Auto repair. They are amazing. Take pictures of your entire vehicle and go over any concerns. No pressure and very knowledgeable. Highly recommend!

Auto emissions testingOil change
Jade4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On my way to work my drive belt snapped due to a seized tensioner (not that I knew that until they explained). I called the closest shop to where I was an although they weren’t even open yet, they answered the phone and let me come in. By the end of the day they sent me a detailed report with photos of what was…

Air & cabin filter replacementWiper blade installationOil change
Roger11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a bit of an emergency, they got us in and out same day! This is not the first time they been our heroes! Thanks again for the outstanding service!

Auto engine diagnosticOil change
Landon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Monica and team are amazing! Very tust worthy and fair priced shop. Very much recommended...

General repairs & maintenanceOil change
Elaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always great and extra nice. Dustin is extremely knowledgeable. Thanks My wrangler is running better than ever. I totally trust Dustin to keep my Jeep running great. Everyone one in the office go out of their way to make the experience great. Thank you

General repairs & maintenanceOil change+ Value
Malori11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Monica and her team were super great to work with throughout the entire process. They were quick, communicative, and always listened to what I had to say (which isn't true of other shops I've been to). I couldn't recommend them highly enough!

Auto brake repairOil changeWheel alignment
Callie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake’s is amazing. I worked at Valet Auto Body next door for about 10 years and I’ve taken my cars to them for service. They’re always welcoming, which is often a miss at businesses these days. They communicate well and they won’t jerk you around. I appreciate family owned and ran businesses as well.

Air & cabin filter replacementAuto A/C rechargeAuto battery maintenance
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jakes Auto is thorough, professional & fair👍

General repairs & maintenanceOil change
Ian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jake's always takes great care of us. They are very easy to work with. I have never felt that they are in this for themselves, but there to help me. It's a nice feeling from an auto shop. I have towed my car from 100 miles away to make sure that I got it to a shop that was fair and transparent. Thank you Monica for the wonderful shop.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Brad11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service

Oil changeVehicle Inspection
Steven11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jakes is the “go to” for repairs on my Tundra. They carefully diagnosed the problems and scheduled a timely fix. Crystal finds ways to keep costs low - by searching other sources for parts than the dealer and by checking into parts that could be warranted. The extra mile on service is greatly appreciated and the…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
KerriLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jake's Auto is the very best and continues to be so, Monica and Crystal are both so friendly and helpful. I had my oil changed and Crystal suggested changing the windshield wipers which I knew needed to be done and had forgotten to mention, so I am so glad she did and we could get it taken care of before the…

Oil changeService not listed+ Punctuality+ Quality+ Professionalism
JasonLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service. The place is clean and the people are friendly and professional. They do great work at a fair price. Would highly recommend them.

Oil change+ Punctuality+ Quality+ Professionalism
DiabriLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Crystal was absolutely AMAZING! Very kind and understanding and was so great at communicating with me! 10/10 would reccommend this shop!!

BrakesEngine repairOil change+ Quality+ Professionalism+ Value

Show more oil change reviews (15 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 60%Overpriced 2%Not sure 0%

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