How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%71+5Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREJake's Auto & Truck Repair
Lehi, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.8★ from 540 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jake's Auto & Truck Repair for 8 kinds of job.
Jake's Auto & Truck Repair for wheel alignment
Clear ✕All 40 Google reviews tagged “Wheel alignment”
Monica was very professional, friendly and knowledgeable. Thank you
Everyone was thorough, professional and kind!
Monica and her staff are always so kind and they go out of their way to assist me whenever and wherever I may need. Excellent service! Thank you!
- Updating, still seriously impressed with the work that Jake's does, if you are looking for a shop that is amazing at what they do, treats people well and that stands behind their work take you car/truck whatever here. Lets be honest I am picky about who works on my vehicles. I know how to do 99% of the work but…
Jake's is great! They send detailed inspections and are super open about what needs done, why it needs done, and how urgent it is. They're always willing to give you a ride to wherever you need to be after you drop your car off (thanks again, Spencer)! This time when I dropped my car off, I had some things later in…
We appreciate their attentiveness and effort to get our vehicles in when it works best for us. Our cars have always had their existing problems resolved.
I have Jake’s Truck and Auto do all service on all my vehicles. Never have I been disappointed.
I have been driving and having maintenance & repairs for over 60 years and in more than 8 states. Jake's is by far the BEST automotive repair shop I have encountered. The service, quality, detailed list (all with pictures) and outcome is amazing and timely! They have gained another customer and hopng anyone…
Amazing experience they really do go above and beyond to help their customers.
The most professional, straight forward and honest place I have ever been to. I wish all businesses showed this kind of integrity. I highly recommend!
They always do what needs to be done and do it right. Never had a problem with the work they do!
Jake's Auto always does quality work and their mechanics are the best. They have always gone above and beyond, their staff is knowledgeable, and the business is dedicated to delivering top service. If you want it fixed right visit Jake's Auto & Truck Repair.
I love Jake’s Auto and Truck repair! They are literally the friendliest repair place. Not only that they are honest, very good at what they do, they explain everything, they stand by their work, and they don’t recommend things that aren’t necessary. We have all experienced pushy oil change places where you feel…
Jakes did some work on my car. They gave me the estimate and then called back and said it was going to be about 300 less. Other places would have just charged the original. Thank you for being honest.
Jeep had severe wobble after hitting bumps at 65 to 70 mph. Jake's was able to diagnose and fix it. Thanks!
I love that they are so thorough and document everything. The pictures help the layperson, like me, appreciate their findings. The work speaks for itself. I've not had a single problem with any of their work. I'm very thankful I can trust them with my Jeep. Due to the age of my Jeep, I know I'll be back. Worth the…
They go above and beyond to make sure they can tell me what exactly is happening with my car. They are honest and helpful. Worth every penny
These guys are great! We will use them for our ford f250. Very friendly and helpful office staff.
Monica and her team were super great to work with throughout the entire process. They were quick, communicative, and always listened to what I had to say (which isn't true of other shops I've been to). I couldn't recommend them highly enough!
Jake’s is amazing. I worked at Valet Auto Body next door for about 10 years and I’ve taken my cars to them for service. They’re always welcoming, which is often a miss at businesses these days. They communicate well and they won’t jerk you around. I appreciate family owned and ran businesses as well.
Best service I have ever received at any auto shop hands down!
This is not a B.S. fake review I had a CV axle go out and asked them to upgrade to avoid future replacement they got something really good I believe a Detroit axle their work is seamless I love it also my idler pulley just melted and the replacement was a little more than expected but when I looked under the hood…
Jake's always takes great care of us. They are very easy to work with. I have never felt that they are in this for themselves, but there to help me. It's a nice feeling from an auto shop. I have towed my car from 100 miles away to make sure that I got it to a shop that was fair and transparent. Thank you Monica for the wonderful shop.
Fantastic, timely, and with excellent clear communications about action to take and what it would cost. This is why Jake's has been our favorite for years, even though we live several cities away.
Friendly transparent service! Very smooth experience.
Awesome people to work with! Forthright and up front regarding repairs and cost.
Crystal was absolutely AMAZING! Very kind and understanding and was so great at communicating with me! 10/10 would reccommend this shop!!
Amazing service. We were traveling from out of town and they took our car right in and did all they could to get our repairs done before we had to leave. Though we ended up having to rent a car to still get to our family reunion, Monica met us on a Sunday afternoon after we got back in town so we could pick up the…
I always have been more than Happy with Jake’s. Friendly, fair, and thorough. You won’t find a better place to take your automobile.
Similar to a previous visit I had with a different vehicle, they were very detailed in their explanation of my repair. I am not accustomed to this level of transparency when dealing with car repair places. I will take all of my vehicles to Jakes in the future.
Impressively, they did a complimentary inspection of my vehicle after preforming the alignment that I came in for. I was informed that my serpentine belt was cracking (which I was previously unaware of, so I was thankful for them bringing that to my attention). They also reminded me that my vehicle was expiring this…
My car is my life, without it I can't support my family. I don't think my car would even be on the road now if my father hadn't sent me here. They've made sure I was safe working and driving my little one. They took care of us in a difficult time with compassion and skill. It's a great experience every time I come…
I went to Jake's because of their great reviews and they did not disappoint. From the beginning, Monica and Crystal were extremely professional and polite. They offered to take me in to work (I've never had a mechanic offer that for free) and pick me up. I loved the detailed report they provide after inspection.…
They were amazing!!! In all my years Of using mechanics I have never had a single one show me pictures of the needed repairs and of the parts. The transparency was amazing. They were so honest and genuinely cared for me old van. It was awesome!
10/10 recommend Jake’s Auto! This shop is absolutely amazing. The quality of their work is the best I’ve experienced in the valley and their customer service is great. They were timely with their services and even took the time to do a follow up to ensure we were happy with the work that had been done. I have…
Crystal and the others at Jake's Auto were nothing short of exceptional. Top level customer service. After a nightmare experience with another mechanic in town, we took our van to Jake's for extensive repairs. Crystal was extremely attentive, candid, responsive, and professional. We had a great experience with…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 88 | — |
| Oil change | 55 | — |
| Wheel alignment | 40 | — |
| Steering & suspension repair | 39 | — |
| Auto engine diagnostic | 37 | — |
| Brakes | 35 | — |
| Engine repair | 29 | — |
| Vehicle Inspection | 25 | — |