Experts Reviews · Company report
James River Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

James River Pest Solutions

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.James River Pest Solutions is better than 96% of rodent control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.James River Pest Solutions is better than 96% of rodent control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.James River Pest Solutions is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.James River Pest Solutions is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100

Reviews for your job

Customers hired James River Pest Solutions for 8 kinds of job.

James River Pest Solutions for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.62
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$160–180
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$173
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 58
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 62 Google reviews tagged “Ant extermination” · showing 20

Elaine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great communication and customer service. Knowledgeable technicians who don't try to sell services that aren't needed.

Reasonable priceHome inspectionCockroach exterminationAnt extermination
KaraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I am pleased with the service I receive from James River Pest Solutions. They respond quickly to my calls and are easy to work with.

Paid $140–160Reasonable priceGeneral pest inspectionBee exterminationAnt extermination
A4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had a GINORMOUS ant problem. They were everywhere. I’d clean and get rid of them only for them to come back within 24 hours. I called James River Pest Solutions on a weekend. I was ecstatic to hear back that same day, not too long after I left the message. Joe scheduled me for that up coming Tuesday. Joe came by,…

Ant extermination+ Responsiveness+ Punctuality+ Quality
MaggieLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called them last night for our ant problem, got service today! Joe was very professional and friendly.

Paid $160–180Reasonable priceAnt extermination
Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys are great. Joe was very knowledgeable and thorough. Many Thanks

Paid $200+Great priceHome inspectionRodent exterminationSpider extermination
Cary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I sent an email with a question and he called a few hours later. Very professional

Reasonable priceBug & insect exterminationAnt extermination
Raven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience. They came in and sprayed efficiently and told us about the process ahead of starting to spray.

Paid $160–180Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
Sukrija9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My initial phone call with Joe was awesome, he was super informative and wanted to make sure I had all my needs covered. He was able to get a technician out next day and I had such a friendly experience. I showed Tyler which bug I found and he was able to explain to me whether or not they were dangerous and we…

Great priceHome inspectionRodent exterminationSpider extermination
Charles17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I called in “after hours” expecting to leave a message. Instead I was greeted warmly by Joe. He listened to my concerns and came out the very next day to take care of my uninvited guests. I could not be more pleased with the efficiency, promptness and professionalism of this whole crew. The best in RVA for all pest control needs!

Rodent exterminationGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job, very professional, courteous worker. I recommend to a neighbor who called them immediately.

Rodent exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Quality
Shamaine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

A+++ company. Prompt, courteous, and knowledgeable. These guys are GREAT!!! We haven’t had any ants or insects since they started treating our place.

Ant exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Cody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe is very knowledgeable in his profession and treats you like a family friend. I highly recommend James River Pest Solutions.

Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Aparna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and courteous staff. Joe, personally attends to house calls, if there is a particular situation that needs attention. Highly recommend.

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Jayme1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We switched to James River Pest Solutions last year when the company we previously used was bought out and we didn’t care for corporate. We’ve been so happy with the service at James River! Joe and his staff are friendly, professional, easy to work with, on time, and top notch!

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
TyrellLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I only trust Joe and James River Pest Control in my home to exterminate the creepy crawlies. He’s friendly, efficient, and operates under the highest standards or professional integrity. 10/10 would recommend.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Russie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company! Always on time, courteous and professional. Great value for the services they provide!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is very professional and quick to respond. He communicates well regarding upcoming visits and always ask if there are any new concerns or questions.

Ant extermination+ Responsiveness+ Professionalism
Natalie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and his growing team are exceptional. Always responsive, always on time. We haven't had a single ant problem on the interior of our home since we started using them. Would highly recommend! We love that they are a local business as well.

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Chuck8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is OUTSTANDING!! Been using him for over 20 years and will for as long he allows!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Evie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and his staff are always very professional when they come out. They always make sure they ask if there’s anything else that we need before they leave. They are very respectful of my home and our residents and ask permission to go into the rooms before they do so. My home is a North Chesterfield and during the…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism

Show more ant extermination reviews (42 more) →

Price

$147+36% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection118$50–$119
Bug & insect extermination82$58–$136
Ant extermination62$58–$173
Rodent extermination60$96–$323
Spider extermination55$86–$181
Home inspection53$56–$151
Hornet & wasp extermination49$83–$199
Cockroach extermination36$83–$214

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