Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
James River Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

James River Pest Solutions

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews

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Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.James River Pest Solutions is better than 96% of rodent control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.James River Pest Solutions is better than 96% of rodent control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.James River Pest Solutions is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.James River Pest Solutions is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100

Reviews for your job

Customers hired James River Pest Solutions for 8 kinds of job.

James River Pest Solutions for bee extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$140–160
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Bee extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Bee extermination”

KaraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I am pleased with the service I receive from James River Pest Solutions. They respond quickly to my calls and are easy to work with.

Paid $140–160Reasonable priceGeneral pest inspectionBee exterminationAnt extermination
RiRi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have been using this company for 4 years and I love them. They’re very nice. Sweet. They listen to whatever concern you have. Whether you have an appointment or not, they will come regardless to help you. I highly recommend this company.

Home inspectionMosquito exterminationCockroach extermination
Rachael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe is great! We have used his services for over 20 years. He has had a standing relationship with my parents house and when I moved, I made sure to get Joe to do pest control for my own home. He’s professional, efficient, and super flexible. Highly recommend!

Hornet & wasp exterminationSpider exterminationFlea & mite extermination
Neeley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James River pest is an awesome local business! Joe is responsive and very knowledgeable. He got rid of all the spiders and spiderwebs on the external part of our house and eliminated two massive underground yellow jackets nests. I am happy I found this service. I highly recommend this business.

Rodent exterminationSpider exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Caitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had a very bad flea problem in my backyard. I called Joe and he came immediately and took care of the problem. He was the second person I contacted to help, the first was unable to get rid of the fleas (even after several treatments). Since I called him, I have had zero fleas and currently use him for mosquito…

Bee exterminationFlea & mite exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with your service

Bee exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Russie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company! Always on time, courteous and professional. Great value for the services they provide!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Evie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and his staff are always very professional when they come out. They always make sure they ask if there’s anything else that we need before they leave. They are very respectful of my home and our residents and ask permission to go into the rooms before they do so. My home is a North Chesterfield and during the…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Cooper6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joseph is the best! As a first time homeowner I never thought I’d feel passionately about a pest service but I do. Anytime I call, he remembers exactly who I am and my home and comes out promptly (same day!) to address/inspect the issue. Highly recommend!

Ant exterminationBee exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
tiffany11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt and Professional...when I explained my Bee allergy and expressed my fear, I was assured that the problem would be taken care of. I feel safe now outside my home and less fearful of what's flying around. Thanks James River Pest Solutions!!!! The best of the best. I'd definitely reccomend this company to my family and friends.

Bee extermination+ Responsiveness+ Punctuality+ Quality
Joel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Mitchell11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Mike4 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality

Price

$147+36% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection118$50–$119
Bug & insect extermination82$58–$136
Ant extermination62$58–$173
Rodent extermination60$96–$323
Spider extermination55$86–$181
Home inspection53$56–$151
Hornet & wasp extermination49$83–$199
Cockroach extermination36$83–$214

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