How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREJames River Pest Solutions
Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired James River Pest Solutions for 8 kinds of job.
James River Pest Solutions for bug & insect extermination
Clear ✕All 82 Google reviews tagged “Bug & insect extermination” · showing 40
We had a carpenter ant problem in our house and I called James River Pest Solutions. They came out that day and explained what treatment they could do. We immediately saw a difference. We could not be more pleased with the quick and effective response from James River Pest Solutions and would highly recommend them.
Andrew was very professional and knowledgeable and laid out a great plan to take care of our issues.
Troy as usual was great! On time, communicates with us even if there is no issue/problem. James River Pest Solutions is a great company!
Prompt, professional and courteous service. Great communication!
Excellent service, both from the owner and our service provider, Jared!
Price reasonable. They let you know what day they are coming and also approximate time. Great company
James River always comes when they’re supposed to. They are effective and super helpful if other problems arise, even in between services. Prices are also reasonable.
Called and explained our situation. They were able to get someone out the next day. Haven’t seen any bugs since. Will be using them going forward. Excellent customer service. Very professional.
Prompt and comprehensive service. Tripp was friendly, professional, on time and very knowledgeable.
Joe was quick, took time to explain everything, very nice over all. Even took time to video a possible issue with hvac he just happened to notice. 10 out of 10!
Joe and his team have always showed up for us and done great work. We have always seen an improvement to our pest activity and plan to continue utilizing their services as long as they are in business.
Great service.
Recently called James River Pest Solutions after another provider stood me up for an appointment. Tripp showed up the very next morning! He was warm and courteous as we discussed the issues we are having in our home, and he explained exactly what he was going to do and why. James River really saved the day.
Top notch customer service. Sent an inquiry on a Sat and received a call that same day. Very transparent with pricing and will have my business for a long time.
These guys are great. Joe was very knowledgeable and thorough. Many Thanks
I sent an email with a question and he called a few hours later. Very professional
I have been using this company for 4 years and I love them. They’re very nice. Sweet. They listen to whatever concern you have. Whether you have an appointment or not, they will come regardless to help you. I highly recommend this company.
Joe was great - discussed everything, courteous and professional. Logan was great - completed my homes service, courteous and professional.
Troy was very helpful, explained things, didn't take short cuts, took extra care of specific areas I expressed concern for in or around my home, depending on the season. I will look to hire James River Pest Control at my next home. Thanks Troy and Joe.
Great service at a good price.
Have been using this company over a year now. Very happy with them. Always professional and courteous. Willing to help out if I need extra traps in the garage. Would highly recommend!
I have been with James River for quite sometime and I use my favorite exterminator monthly Troy. This company makes me feel comfortable with the job that is performed. I can sit back and allow him to go to work without disturbing his expertise. I never see any insects at all. :)
Knowledgeable and responsive. Pleasure to work with. No complaints.
Service has been great
Daniel was awesome and someone you knew you could trust within seconds. I would highly recommend James River Pest to anyone!
We’ve found our pest control company with James River! Extremely knowledgeable, helpful, friendly. Took care of our problem quickly!
We had a great experience. They came in and sprayed efficiently and told us about the process ahead of starting to spray.
My initial phone call with Joe was awesome, he was super informative and wanted to make sure I had all my needs covered. He was able to get a technician out next day and I had such a friendly experience. I showed Tyler which bug I found and he was able to explain to me whether or not they were dangerous and we…
Want to thank Joe, that came over and helped me with my dehumidifier that was not working properly and take away the spiders and unwanted bugs. I look forward to working with you for future visits.
I’m so glad I switched to James River. Joe came out and explained everything to me in detail and him and his team have been super helpful! This is the first time I’ve scheduled mosquito service and I am amazed at how well it works! Thank you!
Joe is great! We have used his services for over 20 years. He has had a standing relationship with my parents house and when I moved, I made sure to get Joe to do pest control for my own home. He’s professional, efficient, and super flexible. Highly recommend!
Customer service is A+ as well as responsiveness. My home used to be really dirty looking by this time of year but not since James River the pest control is A+ and my house never looked better just a great side effect
Money well spent
Prompt service. Very nice technician who took his time and answered my questions.
Very responsive and professional. I was so impressed with their first visit, I contracted them for routine servicing.
Joe communicates well, explains everything thoroughly, and is very responsive to any concerns. Very friendly, professional, and knowledgeable. We highly recommend him and James River for Pest control!
Joe is very knowledgeable in his profession and treats you like a family friend. I highly recommend James River Pest Solutions.
We switched to James River Pest Solutions last year when the company we previously used was bought out and we didn’t care for corporate. We’ve been so happy with the service at James River! Joe and his staff are friendly, professional, easy to work with, on time, and top notch!
These days I feel like it's rare to call a business and have the owner answer right from the start. I called James River Pest for general pest control services as well as termite inspection and treatment. I was pleasantly surprised to see the owner along side his team in their service call. Their entire team has…
Friendly, thorough and efficient service. Very pleased.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 118 | $50–$119 |
| Bug & insect extermination | 82 | $58–$136 |
| Ant extermination | 62 | $58–$173 |
| Rodent extermination | 60 | $96–$323 |
| Spider extermination | 55 | $86–$181 |
| Home inspection | 53 | $56–$151 |
| Hornet & wasp extermination | 49 | $83–$199 |
| Cockroach extermination | 36 | $83–$214 |
