Experts Reviews · Company report
James River Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

James River Pest Solutions

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.James River Pest Solutions is better than 96% of rodent control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.James River Pest Solutions is better than 96% of rodent control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.James River Pest Solutions is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.James River Pest Solutions is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100

Reviews for your job

Customers hired James River Pest Solutions for 8 kinds of job.

James River Pest Solutions for home inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$151
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Home inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Home inspection” · showing 40

Jane11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We had a carpenter ant problem in our house and I called James River Pest Solutions. They came out that day and explained what treatment they could do. We immediately saw a difference. We could not be more pleased with the quick and effective response from James River Pest Solutions and would highly recommend them.

Reasonable priceHome inspectionBug & insect extermination
Wm.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We needed a quick pest inspection and were able to get James River on the calendar pretty quickly. Joe finished his inspection and gave us some good feedback related to our home and some recommendations to help reduce the workload on our dehumidifier that runs in our crawl space. By relocating it, the unit can work more efficiently.

Paid $120–140Reasonable priceHome inspection
Dick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have known Joe for many years and have used his services for ten+ years. I have always been very happy with his services and his responsiveness when ever there was a problem.

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
AleithiaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

On time, explained what the service would entailed. Ask about any particular problems in my home. Very through job. Answered questions. Very friendly and personal technician. I would recommend this company to my friends. Priced very competitively.

Great priceHome inspectionGeneral pest inspection
Elaine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great communication and customer service. Knowledgeable technicians who don't try to sell services that aren't needed.

Reasonable priceHome inspectionCockroach exterminationAnt extermination
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Andrew was great!

Paid $140–160Reasonable priceHome inspection
Bobby13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Andrew was very professional and knowledgeable and laid out a great plan to take care of our issues.

Paid $200+Great priceHome inspectionRodent exterminationGeneral pest inspection
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great phone service. Thorough inspection. No arm twisting or up charging.

Paid $100–120Great priceHome inspection
Brittney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Troy was very professional and knowledgeable.

Paid $200+Great priceHome inspection
EmilyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service! Very professional and definitely will be reaching out again if further services are required. Thank you!

Paid $200+Home inspectionHornet & wasp extermination
AmberLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Prompt and comprehensive service. Tripp was friendly, professional, on time and very knowledgeable.

Home inspectionHornet & wasp exterminationSpider extermination
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★

Joe was right to the point a honest about what they could do for me as a new customer. When Tripp showed up he went right to work.

Paid $200+Reasonable priceHome inspection
KristinaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Joe was quick, took time to explain everything, very nice over all. Even took time to video a possible issue with hvac he just happened to notice. 10 out of 10!

Paid $160–180Reasonable priceHome inspectionGeneral pest inspectionCockroach extermination
George2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Joe came out and did a termite inspection and did an amazing job. Joe was quick and very knowledgeable. Joe went above and beyond just the inspection and even cleaned out the entrance to our crawl space from spider webs and built up dirt. Excellent customer service!

Paid $140–160Reasonable priceHome inspectionTermite inspection
Shawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James river has been awesome and consistent honestly if you have a big problem, they are the team to take care of it for you!!

Paid $80–100Reasonable priceHome inspectionGeneral pest inspection
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

James River has been great. They even worked around our busy schedules and grandkids nap times. Much appreciated!

Paid $120–140Great priceHome inspection
ask4crash2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Joe and Daniel are the best been helping me for years.

Paid $180–200Reasonable priceHome inspection
WilliamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

James River is a local business that gives great personal service. Joe, owner, takes his time and provides a detailed service and education. Highly recommend.

Home inspectionGeneral pest inspection
Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys are great. Joe was very knowledgeable and thorough. Many Thanks

Paid $200+Great priceHome inspectionRodent exterminationSpider extermination
DionneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The service was professional!

Paid $140–160Reasonable priceHome inspection
Will5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great local business that helped with my mice infestation. They are professional, knowledgable and quick to serve you. Couldn’t recommend more

Reasonable priceHome inspection
RiRi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have been using this company for 4 years and I love them. They’re very nice. Sweet. They listen to whatever concern you have. Whether you have an appointment or not, they will come regardless to help you. I highly recommend this company.

Home inspectionMosquito exterminationCockroach extermination
Rob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Joe was great - discussed everything, courteous and professional. Logan was great - completed my homes service, courteous and professional.

Home inspectionGeneral pest inspectionBug & insect extermination
lois3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is my second year using Jame River Pest Control. Joe is so helpful in answering my questions , and all of his technicians that come out do an excellent job. I have referred their services to several friends. They were also very pleased with them. Great Company!!!

Paid $160–180Reasonable priceHome inspectionRodent extermination
Randy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Best I've used in Richmond. Extremely professional and crew is very polite. Highly recommend Joe and his team

Great priceHome inspection+ Professionalism
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Always thorough and the problems are definitely solved!

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joe proved to be super knowledgeable and very personable throughout my initial phone call and his first treatment for my home. It meant a lot to have the owner of the business kick things off for us. He was able to put me at ease every step of the way. I know we're in good hands, thanks again!

Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
SusanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent service from Joe. He was the only pest control service I could reach on a holiday weekend. He came out within 2-3 hours of my call. Took care of the problem and was very knowledgeable. Highly recommend. Have used him now for service for the last 2 years. Is very responsive.

Reasonable priceHome inspectionRodent extermination+ Responsiveness+ Professionalism
Ian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

New homeowners and had Daniel come out for an inspection. Very informative and helped us come up with short and long term plans to fit our budget. Very professional service

Home inspection
Julia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very nice people. Explained everything very well. Not pushed. Will call on them again.

Paid $200+Reasonable priceHome inspectionService not listed
Lacey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service and very knowledgeable. Daniel was very professional and took great care of my lawn.

Home inspectionMosquito extermination
Reginald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very effective and efficient service. Polite and thorough. Very happy with the outcome.

Paid $200+Home inspectionHornet & wasp extermination
Sukrija9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My initial phone call with Joe was awesome, he was super informative and wanted to make sure I had all my needs covered. He was able to get a technician out next day and I had such a friendly experience. I showed Tyler which bug I found and he was able to explain to me whether or not they were dangerous and we…

Great priceHome inspectionRodent exterminationSpider extermination
Dawn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe communicates well, explains everything thoroughly, and is very responsive to any concerns. Very friendly, professional, and knowledgeable. We highly recommend him and James River for Pest control!

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Professionalism+ Value
Caitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had a very bad flea problem in my backyard. I called Joe and he came immediately and took care of the problem. He was the second person I contacted to help, the first was unable to get rid of the fleas (even after several treatments). Since I called him, I have had zero fleas and currently use him for mosquito…

Bee exterminationFlea & mite exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
JoshuaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These days I feel like it's rare to call a business and have the owner answer right from the start. I called James River Pest for general pest control services as well as termite inspection and treatment. I was pleasantly surprised to see the owner along side his team in their service call. Their entire team has…

Bug & insect exterminationHome inspectionHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Erica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I live in the basement of my grandparents house that was built some 50/60 years ago. Behind the house is forest with some wetlands so we tend to get quite a few critters entering the house. I called Joe when the weather started warming up and we started getting ants, mice, spiders, etc. coming inside. He was able…

Home inspectionMosquito exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Chuck8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is OUTSTANDING!! Been using him for over 20 years and will for as long he allows!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
StephanieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Daniel was excellent, courteous, and thorough.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Evie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and his staff are always very professional when they come out. They always make sure they ask if there’s anything else that we need before they leave. They are very respectful of my home and our residents and ask permission to go into the rooms before they do so. My home is a North Chesterfield and during the…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism

Show more home inspection reviews (13 more) →

Price

$147+36% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection118$50–$119
Bug & insect extermination82$58–$136
Ant extermination62$58–$173
Rodent extermination60$96–$323
Spider extermination55$86–$181
Home inspection53$56–$151
Hornet & wasp extermination49$83–$199
Cockroach extermination36$83–$214

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