Experts Reviews · Company report
James River Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

James River Pest Solutions

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.James River Pest Solutions is better than 96% of rodent control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.James River Pest Solutions is better than 96% of rodent control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.James River Pest Solutions is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.James River Pest Solutions is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100

Reviews for your job

Customers hired James River Pest Solutions for 8 kinds of job.

James River Pest Solutions for mosquito extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$103
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Mosquito extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Mosquito extermination”

Cassandra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service with quality work.

Paid $60–80Great priceMosquito exterminationGeneral pest inspection
JasmineLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

I really hate leaving negative reviews, especially because James River Pest Control has always been pleasant to work with and I’ve never had an issue with their staff personally. Unfortunately, I’m extremely disappointed with the mosquito add-on service. After having our yard treated, the mosquito situation didn’t…

Not sureMosquito extermination
Zach4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had Joe out to check out a property we had just purchased. Joe was prompt, professional, and recommended services without being pushy. Very happy with their service and will continue to use them

Reasonable priceGeneral pest inspectionMosquito extermination
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

James River always comes when they’re supposed to. They are effective and super helpful if other problems arise, even in between services. Prices are also reasonable.

Paid $180–200Reasonable priceMosquito exterminationBug & insect extermination
EmmaLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joe explains everything thoroughly and is friendly and trustworthy. We ended up getting the mosquito treatment which I found to be a fair price.

Reasonable priceMosquito extermination
AmberLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Prompt and comprehensive service. Tripp was friendly, professional, on time and very knowledgeable.

Home inspectionHornet & wasp exterminationSpider extermination
Cliff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Just getting started with tick/mosquito control so I hesitate to give top rating but I am very impressed with the professionalism and helpful, enthusiastic attitude of the service provider.

Paid $60–80Reasonable priceMosquito extermination
RiRi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have been using this company for 4 years and I love them. They’re very nice. Sweet. They listen to whatever concern you have. Whether you have an appointment or not, they will come regardless to help you. I highly recommend this company.

Home inspectionMosquito exterminationCockroach extermination
Lacey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service and very knowledgeable. Daniel was very professional and took great care of my lawn.

Home inspectionMosquito extermination
Sukrija9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My initial phone call with Joe was awesome, he was super informative and wanted to make sure I had all my needs covered. He was able to get a technician out next day and I had such a friendly experience. I showed Tyler which bug I found and he was able to explain to me whether or not they were dangerous and we…

Great priceHome inspectionRodent exterminationSpider extermination
TammyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m so glad I switched to James River. Joe came out and explained everything to me in detail and him and his team have been super helpful! This is the first time I’ve scheduled mosquito service and I am amazed at how well it works! Thank you!

General pest inspectionMosquito exterminationBug & insect extermination
Rachael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe is great! We have used his services for over 20 years. He has had a standing relationship with my parents house and when I moved, I made sure to get Joe to do pest control for my own home. He’s professional, efficient, and super flexible. Highly recommend!

Hornet & wasp exterminationSpider exterminationFlea & mite extermination
DarylLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Money well spent

Bug & insect exterminationMosquito extermination+ Responsiveness+ Professionalism+ Value
Shamaine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

A+++ company. Prompt, courteous, and knowledgeable. These guys are GREAT!!! We haven’t had any ants or insects since they started treating our place.

Ant exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Megan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve worked with James River Pest for over a year now and their service is wonderful! We had a mouse problem in our rental and they came in and took care of it, and have since kept them gone! They also handle the other creepy crawlies and do our summer mosquito treatments too, and we are very satisfied with their service! Would highly recommend!

Mosquito exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
CoreyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Over the past 2 years, i've had a great experience using JRPS for my at home pest control needs. Joe has fair pricing and is willing to take the time to educate you about your pest control issue(s). I will continue using this company for my pest control needs.

Mosquito exterminationGeneral pest inspection+ Professionalism
Caitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had a very bad flea problem in my backyard. I called Joe and he came immediately and took care of the problem. He was the second person I contacted to help, the first was unable to get rid of the fleas (even after several treatments). Since I called him, I have had zero fleas and currently use him for mosquito…

Bee exterminationFlea & mite exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Abby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, thorough and efficient service. Very pleased.

Bug & insect exterminationMosquito extermination+ Responsiveness+ Quality+ Professionalism
Erica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I live in the basement of my grandparents house that was built some 50/60 years ago. Behind the house is forest with some wetlands so we tend to get quite a few critters entering the house. I called Joe when the weather started warming up and we started getting ants, mice, spiders, etc. coming inside. He was able…

Home inspectionMosquito exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Russie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company! Always on time, courteous and professional. Great value for the services they provide!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe & Dan are knowledgeable about their work, super effective and very friendly. Always on time and willing to return or guide you through any situation.

Bug & insect exterminationMosquito extermination
Lovely9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent local company! I have a new construction home and recently started seeing quite a bit of spiders and mosquitoes. I did a google search to find a good company near me. I came across James River Pest Solutions and saw they had a lot of good reviews. From the moment I called to schedule service, I saw why…

Bug & insect exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Shawn15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, friendly, and professional. Not only did they give great service, but also great tips on places to go in Richmond!

Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Evie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and his staff are always very professional when they come out. They always make sure they ask if there’s anything else that we need before they leave. They are very respectful of my home and our residents and ask permission to go into the rooms before they do so. My home is a North Chesterfield and during the…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called James River Pest Solutions to come out and help rid us of many (many) unwanted wasps, including spray deterrent behind second-floor shutters and inside our attic because they have been getting into our house and it's freaking us out. My at-the-time pest company refused to do so, claiming those areas were…

Hornet & wasp exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe's pest control is the best. I will recommend his service to anyone. Great professional job each time he inspects our house.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Becca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My husband and I are first time home owners and new to the Richmond area. We had some exterior pest services through our lawn service initially, but when we found evidence of mice in our house, we knew we needed more help. We found James River Pest Solutions on a whim when searching for services in the area. Joe…

Ant exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Donnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

James River Pest Solutions does a great job. Joe is a professional, knowledgeable, and trustworthy provider of pest management. I highly recommended his services. He has years of industry experience and great services options.

Ant exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Donavyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Joe was very knowledgeable about his craft. He was respectful of our time and home by coming quickly and following CDC guidelines to keep our family safe. His mosquito treatments worked great and we were able to fully enjoy our yard again. Highly recommend his quality service!

Ant exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Darren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Chuck1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
marcLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
L2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationHornet & wasp extermination
Anne5 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Ant exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality

Price

$147+36% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection118$50–$119
Bug & insect extermination82$58–$136
Ant extermination62$58–$173
Rodent extermination60$96–$323
Spider extermination55$86–$181
Home inspection53$56–$151
Hornet & wasp extermination49$83–$199
Cockroach extermination36$83–$214

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