Experts Reviews · Company report
James River Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

James River Pest Solutions

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.James River Pest Solutions is better than 96% of rodent control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.James River Pest Solutions is better than 96% of rodent control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.James River Pest Solutions is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.James River Pest Solutions is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100

Reviews for your job

Customers hired James River Pest Solutions for 8 kinds of job.

James River Pest Solutions for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$96–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 60 Google reviews tagged “Rodent extermination” · showing 20

Melanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

After 26k and 3 failed "remediations" for mice from a big box company, I called James River Pest Solutions and they sent me Andrew. He found multiple places that were missed and a good portion of my house they didn't bother reinstalling the new insulation in. He's very knowledgeable, and the sense of humor he has is…

Paid $200+Great priceRodent extermination
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Logan was very efficient!

Paid $80–100Reasonable priceRodent extermination
Corinne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Joe and the JRP team are great! I started my relationship with them when we were having a "mouse infestation" in our crawl space (and I'm not the kind of gal who can handle that). Joe and his team came same day to help remediate the situation, and have been so prompt every time we've needed something!

Reasonable priceRodent extermination
Henry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We found 2 mice within a week. Jared came out and handled it! He was very professional and thorough. Would definitely use James River again. 10/10

Rodent extermination
Bobby13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Andrew was very professional and knowledgeable and laid out a great plan to take care of our issues.

Paid $200+Great priceHome inspectionRodent exterminationGeneral pest inspection
b.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have an old country house and needed help with rodents finding their way inside. Contacted James River Pest Solutions and they determined the best solution for controlling the problem. I find them responsive to my requests, punctual with service, friendly and wonderful to work with! No doubt you will also!

Paid $100–120Reasonable priceRodent extermination
Julie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

James River Pest has been great to work with. Great communication through text and emails. Staff is courteous and thorough. I would recommend them for pest control.

Paid $120–140Reasonable priceRodent extermination
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Price reasonable. They let you know what day they are coming and also approximate time. Great company

Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection+ Responsiveness+ Quality+ Value
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Friendly, prompt, 110 per visit every other month after the first couple because there was no activity. Fair to sign a contract for one year.

Paid $100–120Reasonable priceRodent extermination
Charles12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The professionalism of this company is above reproach, they deliver on every promise with precision. Would certainly recommend to anyone who wants great pest control services.

Rodent exterminationGeneral pest inspection+ Punctuality+ Professionalism+ Value
JacquelynLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This company continues to exceed expectations. Daniel is always on time, friendly and supportive regarding my issues with my concerns regarding wasps/mice. Since we have been using this company, we have been pest free. Yes, occasionally a wasp appears, but that will happen. We have been totally mice free and…

Great priceHornet & wasp exterminationRodent extermination
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

5 STARS- The tech was amazing. Talked me through the best treatment and went above and beyond to make sure he covered everything. He was Amazing!!!

Great priceRodent exterminationGeneral pest inspection
DavidLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

First rate service. Had noticed we had an unwanted visitor (mice) in our home. Tech patched any entry points, set baits, and sprayed exterior of the house. He also took the time to educate me on how mice behave and further remediation steps I can take on my end.

Great priceRodent extermination
Bev8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Joe came out and took care of my mice problem. Have not seen anymore since his visit. Joe listened to all of my concerns and explained what he would be doing and then showed me exactly what he had done when he was finished. I would not hesitate to recommend to anyone in need of help with pest problems.

Reasonable priceRodent exterminationGeneral pest inspection
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James River Pest Solutions is a life saver! From the moment I went on their website, to talking to Lauren, who was amazing and managed to get me a same-day appointment, to Tripp coming out to my house for the initial inspection , they have been incredible! Tripp did a wonderful job explaining everything to me with…

Reasonable priceRodent extermination
Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys are great. Joe was very knowledgeable and thorough. Many Thanks

Paid $200+Great priceHome inspectionRodent exterminationSpider extermination
DarrellLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Seen a major difference from day one.

Paid $100–120Reasonable priceRodent extermination
YvonneLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Joe and his team are super great to work with. They care about the work they do, are understanding and flexible.

Paid $120–140Not sureRodent extermination
lois3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is my second year using Jame River Pest Control. Joe is so helpful in answering my questions , and all of his technicians that come out do an excellent job. I have referred their services to several friends. They were also very pleased with them. Great Company!!!

Paid $160–180Reasonable priceHome inspectionRodent extermination
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Always thorough and the problems are definitely solved!

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination

Show more rodent extermination reviews (40 more) →

Price

$147+36% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection118$50–$119
Bug & insect extermination82$58–$136
Ant extermination62$58–$173
Rodent extermination60$96–$323
Spider extermination55$86–$181
Home inspection53$56–$151
Hornet & wasp extermination49$83–$199
Cockroach extermination36$83–$214

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