Experts Reviews · Company report
James River Pest Solutions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

James River Pest Solutions

Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 73 rodent control · 5.0★ from 554 Google reviews

Report card

Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.James River Pest Solutions is better than 96% of rodent control.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.James River Pest Solutions is better than 96% of rodent control.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.James River Pest Solutions is better than 100% of rodent control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.James River Pest Solutions is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.James River Pest Solutions is better than 100% of rodent control.A
100

Reviews for your job

Customers hired James River Pest Solutions for 8 kinds of job.

James River Pest Solutions for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$86–$181
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Spider extermination” · showing 40

Dick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have known Joe for many years and have used his services for ten+ years. I have always been very happy with his services and his responsiveness when ever there was a problem.

Paid $80–100Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
AmberLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Prompt and comprehensive service. Tripp was friendly, professional, on time and very knowledgeable.

Home inspectionHornet & wasp exterminationSpider extermination
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I'm always impressed with the service from James River Pest Solutions. Knowledgeable, friendly and prompt.

Paid $100–120Reasonable priceSpider extermination
Robby10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Top notch customer service. Sent an inquiry on a Sat and received a call that same day. Very transparent with pricing and will have my business for a long time.

Paid $60–80Great priceTermite inspectionSpider exterminationGeneral pest inspection
Rick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys are great. Joe was very knowledgeable and thorough. Many Thanks

Paid $200+Great priceHome inspectionRodent exterminationSpider extermination
Caroline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Have been using this company over a year now. Very happy with them. Always professional and courteous. Willing to help out if I need extra traps in the garage. Would highly recommend!

Reasonable priceSpider exterminationCockroach exterminationBug & insect extermination
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service has been great

Paid $120–140Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From the very first call to my first appointment, my experience has been nothing short of exceptional. The communication was clear and caring, the process felt seamless, and I felt supported every step of the way. It’s rare to find a team that combines professionalism with genuine kindness, but that’s exactly what I…

Paid $200+Reasonable priceRodent exterminationSpider extermination
Sukrija9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My initial phone call with Joe was awesome, he was super informative and wanted to make sure I had all my needs covered. He was able to get a technician out next day and I had such a friendly experience. I showed Tyler which bug I found and he was able to explain to me whether or not they were dangerous and we…

Great priceHome inspectionRodent exterminationSpider extermination
Debra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Want to thank Joe, that came over and helped me with my dehumidifier that was not working properly and take away the spiders and unwanted bugs. I look forward to working with you for future visits.

Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Rachael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe is great! We have used his services for over 20 years. He has had a standing relationship with my parents house and when I moved, I made sure to get Joe to do pest control for my own home. He’s professional, efficient, and super flexible. Highly recommend!

Hornet & wasp exterminationSpider exterminationFlea & mite extermination
PraveenLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had great service experience as always, scheduling, attending to the needs with treatment and results were all a great experience.

Spider extermination+ Responsiveness+ Professionalism+ Value
Neeley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James River pest is an awesome local business! Joe is responsive and very knowledgeable. He got rid of all the spiders and spiderwebs on the external part of our house and eliminated two massive underground yellow jackets nests. I am happy I found this service. I highly recommend this business.

Rodent exterminationSpider exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Megan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve worked with James River Pest for over a year now and their service is wonderful! We had a mouse problem in our rental and they came in and took care of it, and have since kept them gone! They also handle the other creepy crawlies and do our summer mosquito treatments too, and we are very satisfied with their service! Would highly recommend!

Mosquito exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Cody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe is very knowledgeable in his profession and treats you like a family friend. I highly recommend James River Pest Solutions.

Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Aparna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and courteous staff. Joe, personally attends to house calls, if there is a particular situation that needs attention. Highly recommend.

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Jayme1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We switched to James River Pest Solutions last year when the company we previously used was bought out and we didn’t care for corporate. We’ve been so happy with the service at James River! Joe and his staff are friendly, professional, easy to work with, on time, and top notch!

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Brittany10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called early in the morning after suspecting mice in our home, Joe not only answered but came out the same day. Joe provided an overview on the phone before coming to the home on what to expect, process, and next steps. After having Joe inspect and treat our home he provided a plan forward so we did not have…

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Quality+ Professionalism
KarolinaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called today for general pest control and was greeted warmly by the owner Joe. Within an hour Logan came by. He looked at every inch of my house inspecting where bugs could get in, he explained every detail to me. He sprayed inside my attic and around my house. And even cleaned off spider webs from the outside. I…

General pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Russie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company! Always on time, courteous and professional. Great value for the services they provide!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and team are great. Joe is always attentive to our needs and makes sure we are happy. Joe is also always available and willing to help, even when asking questions randomly about concerns when traveling.

Bug & insect exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
EmilyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We moved into our new house and had a cockroach scurry across the floor our second week in. I did a general Google search for Pest Control in the Chesterfield area and James River had flawless reviews. I emailed them at midnight and by 7:30 am, I had a phone call from Joe offering to to come out the same day. He…

Bug & insect exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Chuck8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is OUTSTANDING!! Been using him for over 20 years and will for as long he allows!

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
StephanieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Daniel was excellent, courteous, and thorough.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Lovely9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent local company! I have a new construction home and recently started seeing quite a bit of spiders and mosquitoes. I did a google search to find a good company near me. I came across James River Pest Solutions and saw they had a lot of good reviews. From the moment I called to schedule service, I saw why…

Bug & insect exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Shawn15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, friendly, and professional. Not only did they give great service, but also great tips on places to go in Richmond!

Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Evie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe and his staff are always very professional when they come out. They always make sure they ask if there’s anything else that we need before they leave. They are very respectful of my home and our residents and ask permission to go into the rooms before they do so. My home is a North Chesterfield and during the…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Quality+ Professionalism
e1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great customer service!

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe's pest control is the best. I will recommend his service to anyone. Great professional job each time he inspects our house.

Ant exterminationCockroach exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Carole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so happy with Joe from James River Pest Control! For years we struggled to get rid of ants and Joe easily took care of the problem as well as the spiderwebs on the porch and garage. We are so glad our daughter recommended him. He is prompt and dependable. Thank you, Joe!

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Tom7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service and very knowledgeable! Highly recommend!

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is very prompt and professional. He is very knowledgeable and provides excellent customer service. Joe has quickly solved any pest problems we have had and he is great to work with!

General pest inspectionRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Kelli5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is always on time, very professional and friendly. He does a great job and will definitely continue to use his services and refer him to others.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Annette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

I am very pleased with my service. Joe is very professional and willing to accommodate me in regards to being flexible with my availability in scheduling routine visits.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
JayLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always show up on time and do what they say they will! Haven’t seen a bug or critter in my home since I started using them.

Cockroach exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Paul13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Totally satisfied with the people and the services!

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe is so personable and professional. He is always on time and also willing to go the extra mile when asked or needed. We haven’t had one single issue with ants, etc. since we started using him. He used pet-safe products and took the extra time to educate us on every product and service. Would definitely recommend Joe!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So many words I could use to describe this company. BUT if I had to choose one word it would be RELIABLE! I have been a customer for over a year and can not see myself using another company. They are knowledgable about pest control issues, on time for appointments, and open to answer any questions you might have.…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so happy with Joe and James River Pest Solutions. No more spiders, spiderwebs and centipedes! Joe is reliable, thorough and a terrific guy.

Spider exterminationService not listed+ Responsiveness+ Punctuality+ Quality
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe has been working with us over the last two years. We started off in a new home with an existing German Cockroach problem. Joe evicted them with quickness and has kept our home/property pest free. His prices are fair, and he has a wealth of knowledge to share.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Show more spider extermination reviews (15 more) →

Price

$147+36% vs typical rodent control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection118$50–$119
Bug & insect extermination82$58–$136
Ant extermination62$58–$173
Rodent extermination60$96–$323
Spider extermination55$86–$181
Home inspection53$56–$151
Hornet & wasp extermination49$83–$199
Cockroach extermination36$83–$214

Compare with