Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Customers frequently praise the salon for attentive communication, skilled hair coloring, and a relaxing atmosphere during cuts and extensions. Recurring themes highlight that stylists listen to specific requests and provide detailed care without rushing. However, several low-star reviews indicate the business does not service coarse black hair textures, with one customer citing a lack of response from management regarding a failed highlighting service.
Data from Google, last updated November 9, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,422 Google reviews we collected
Phrases our text analysis found in 1,109 written reviews
What customers reported paying
Middle half of what 415 customers paid ($58–$194) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s incredibly knowledgeable, attentive, and genuinely kind.”
“It was rude and I feel this woman had a problem with people of color.”
“Adrienne installed extensions, she did a wonderful work, they look like my own hair and it is absolutely beautifu.”
“I can’t even try to describe how badly their hi lighting services is on brunettes and worst than that, I gave them several chances to correct it, no response.”
“I highly recommend the salon and my stylist Catherine cook!”
“” She calls over another stylist asking her if she would recommend doing my hair and this stylist said no.”
“Everyone is so welcoming and friendly and it honestly felt like I never left!”
“He also lied to me saying he has been working and doing hair there for 5 years, he graduated 6 months ago!”
“…tant to try new styles and step too far from their comfort zone, she listened to my concerns and did not try to push any services onto me, she simply…”
“I thought I had already posted a review as I am about to rebook now and when I realized I hadn’t, well I had to right away.”
“) I offered to skip the haircut and leave the salon with wet hair since I was late.”
“I would like to say that Sara did an awesome job with my hair at a very reasonable price.”
“Way overpriced for the services rendered.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jamison Shaw Hairdressers for 8 kinds of job. Pick one to see what they paid and said.
This was my first time and I was really blown away by the service, the space and was so very happy with the results and the whole experience. Kate was absolutely amazing and a pleasure to spend so much time with. I usually dread the 4 hours or so that it takes for my hair services but the time actually flew by…
Great experience! Will return to Dane! Best hair washer 🤩 too. Omg his skills to massage s scalp are 👏 and he is also so talented to style my hair! Love the volume I get when he blows dry my hair!
Adrienne installed extensions, she did a wonderful work, they look like my own hair and it is absolutely beautifu.
I had another great experience at Jamison Shaw Hairdressers. Adrienne and team took exceptional care of me and I departed a happy customer just like all the times before. Love going to Jamison Shaw. XOXO
Great shampoo head massage. Haircut very nice, friendly atmosphere, enjoyed the experience.
Kate was very pleasant and easy to work with. She did a great job matching my hair color.
| Job | Reviews | Category typical |
|---|---|---|
| Hairstyling | 467 | $50–$108 |
| Haircut | 434 | $43–$79 |
| Hair coloring | 363 | $128–$371 |
| Blowdry | 165 | $43–$66 |
| Balayage | 131 | $214–$426 |
| Blowouts | 79 | $52–$113 |
| Hair highlighting | 74 | $176–$371 |
| Curly hair | 33 | $50–$144 |
4.9 ★★★★★ 1,422 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Just discussed what to do with my hair. I have an appointment on Thursday
If you are black don’t come here go to Atlanta Hair Color Studio because the owner Candy told me “We don’t do this texture of hair (Black) Sadly, I’d like to share that Jamison Shaw has finally confirmed by the owner (Candy) of the salon that they don’t do “THIS” texture of hair. Meaning black textured coiled hair. I went to Jamison for my hair to be colored. Colleen performed a strand test and we both agreed it came out nice. Once I returned Colleen’s was behaving strangely. She told me that she was afraid to do my hair. I told her “You just did my hair and you left a blond streak in the back proving that. So I don’t understand?” She calls over another stylist asking her if she would recommend doing my hair and this stylist said no. I asked to speak to management which she introduced her self as the Candy the owner of Jamison Shaw, she told me “We don’t do this texture of hair.” I was very disappointed because Colleen and I did a strand test and she agreed on an appointment to complete the color. But most of all she knew I was coming back because she left my hair blond in the back while the rest was brown. The next day, I came back to request what Colleen used to lift my hair and the owner rushed to me as if she didn’t want me to be in the salon. Mind you I’ve been to Jamison Shaw at least 4 times over the years and I’ve never been told “We don’t do this texture of hair.” How dare you even feel the need to make a customer feel discomfort, embarrassed and sad about the texture of their hair. It was rude and I feel this woman had a problem with people of color. I’d never felt so out out and hurt. Because she said this with so much pride. I felt kicked out after she told me this. If you try to deny that you said this Candy. You are a liar!!! Please if you are of color and your hair isn’t straight like a Caucasian please don’t head to this salon. The are racist and you won’t feel to good about being black after that visit.
Thank you for taking the time to share your experience. While we are disappointed to read your review, we appreciate the opportunity to provide some clarity. At Jamison Shaw Hairdressers, we proudly welcome and serve guests of all backgrounds and hair textures. Our commitment to inclusivity, professionalism, and the health and integrity of every guest's hair has been a cornerstone of our salon for 60 years. We were happy to accommodate multiple consultations, including a personal consultation with our owner, Candy Shaw, to explore your desired results. Ultimately, our stylist did not feel confident proceeding with the requested color service, and we respected that professional judgment. Every hairdresser has different areas of expertise, and we believe it is our responsibility to be transparent when a particular service may be better suited to another professional. Candy also took the time to meet with you privately, provide alternative salon recommendations, and share information from your previous color service to help you move forward. We sincerely regret that our decision left you feeling disappointed or unwelcome, as that was never our intention. However, we respectfully disagree with the characterization of our salon and the reasons behind our decision. Thank you again for giving us the opportunity to consult with you. Although we were not the right fit for this particular service, we genuinely wish you the very best in finding a hairdresser who can help you achieve your desired results.
This was my first time and I was really blown away by the service, the space and was so very happy with the results and the whole experience. Kate was absolutely amazing and a pleasure to spend so much time with. I usually dread the 4 hours or so that it takes for my hair services but the time actually flew by which was so unexpected and refreshing. I thought I had already posted a review as I am about to rebook now and when I realized I hadn’t, well I had to right away. I am always nervous trying a new place but anyone in doubt - don’t be! You will not be disappointed!!!
Great experience! Will return to Dane! Best hair washer 🤩 too. Omg his skills to massage s scalp are 👏 and he is also so talented to style my hair! Love the volume I get when he blows dry my hair!
Excellent welcoming. Love calm pace in washing and drying, i was able to relax.
Adrienne installed extensions, she did a wonderful work, they look like my own hair and it is absolutely beautifu.
We look forward to seeing you again in the near future! Thank you! 💙
It has been a while since I have been to JS - first time seeing Aleacya and she was excellent! So happy! Already booked my next appointment and continuing with an old favorite, Jamison Shaw!
Thank you for the review! We'd be delighted to pair you with a new stylist! 💙
I saw Savanah for the first time today after a previous stylist left my hair with harsh, choppy layers and visible cut lines. Savanah worked her magic — she expertly blended everything on dry hair and completely transformed the look. My hair looks so much better now. She’s incredibly knowledgeable, attentive, and genuinely kind. I’ll definitely be coming back!
Your support means the world to our team. Thank you for the 5 stars! 💙
Fabulous
My haircut was perfect. Exactly what I was looking for.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
