Mental health service · Phoenix, AZ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%90+62.3Reliability 31%88+27.1Experts Score= 89Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★57 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Jane E Fendelman MC | Phoenix Rising Counseling at a glance
Google reviewers rate the practice 4.9 out of 5 based on 57 reviews, with the owner responding to 47 percent of comments. Clients frequently praise the provider for offering structured, solution-focused therapy, practical communication tools, and accessible audio resources. Recurring themes highlight compassionate listening, effective trauma healing techniques, and flexibility in scheduling or availability. The primary criticism involves a lack of willingness to reschedule appointments on short notice when the provider had a medical conflict.
Google rating: 4.9 out of 5 from 57 reviews (96% five-star).
Reviews on this page: 57 Google reviews (55 with written comments, 1 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: September 15, 2026.
Service: Therapist serving Phoenix, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyTherapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jane E Fendelman MC | Phoenix Rising Counseling: 90/100 on this factor. Category median: 90.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jane E Fendelman MC | Phoenix Rising Counseling: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jane E Fendelman MC | Phoenix Rising Counseling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
4.9of 5
5 stars5596%
4 stars00%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
98%praise
Praise5698%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1832%
Communication1832%
Honesty & trust712%
Would recommend712%
Quality & results35%
Speed & response35%
Price & value12%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jane is attentive and gives her clients her undivided attention.”
“Hi, on listening to Jane Fendelman's audio topic, "Women's Lib Sux" : listened to each of those articles numerous times.”
“I wholeheartedly recommend Jane Fendelman to anyone looking for an exceptional counselor who genuinely makes a difference.”
“eeply grateful for the positive impact Jane has had on our lives and highly recommend her to anyone looking to improve their personal or relationship…”
“Couples counseling with Jane has been a great experience.”
“Jane moves thru core concepts quickly and is giving great information that is honest.”
“Jane has great deal of insight for anyone needing relationship advice, life advice and coping skills.”
People customers mention
Sux3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jacqueline5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Finding the right counselor makes a difference, and truly a special thing to find someone who truly cares. From the very beginning, I felt heard, respected, and understood. I incorporate many gems from each session and which have a positive impact in myself, my life and others. I wholeheartedly recommend Jane…
fernLocal Guide · 73 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hi, on listening to Jane Fendelman's audio topic, "Women's Lib Sux" : listened to each of those articles numerous times. Yep. Easy to be hard. Easy to be too proud. For some, it's hard to be Humble. Being humble makes it easier to learn, to adapt, better able to understand role changes, life changes in both women and men. THANK YOU JANE!
Elizabeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jane is attentive and gives her clients her undivided attention. She has a passion for helping people through their most challenging moments. She truly loves what she does.
JeffLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have worked with Jane for some time now and her trauma healing technique helped me move through some painful emotions I was holding onto from a childhood trauma. Jane's makes you feel safe and supported.
Chad19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jane is phenomenal. You can tell that she clearly cares about the well-being of her clients and has amazing tools to help them.
Shelia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jane's meditations are beautifully calming. Her voice is gentle and reassuring and i really appreciated the inspiring stories. I always feel more peaceful, encouraged and uplifted after listening.
Finding the right counselor makes a difference, and truly a special thing to find someone who truly cares. From the very beginning, I felt heard, respected, and understood. I incorporate many gems from each session and which have a positive impact in myself, my life and others. I wholeheartedly recommend Jane Fendelman to anyone looking for an exceptional counselor who genuinely makes a difference. Thank you so much Jane!
fernLocal Guide · 73 reviewsiTotal number of Google reviews fern has written across all businesses on Google Maps, not just this one.
Hi, on listening to Jane Fendelman's audio topic, "Women's Lib Sux" : listened to each of those articles numerous times. Yep. Easy to be hard. Easy to be too proud. For some, it's hard to be Humble. Being humble makes it easier to learn, to adapt, better able to understand role changes, life changes in both women and men. THANK YOU JANE!
Response from the owner · a month ago
Thank you Fern!
"Easy to be hard, easy to be proud" great song! 😁 I'm so glad you liked my Women's Lib Sux recording. And yes indeed, women don't realize that the feminine power is one iota stronger than the masculine. Therefore she can relax on her throne and allow him to serve her.
And yeah, the mature masculine is a whole different animal, compared to the mature masculine.
A man in the mature masculine energy (a man like you) knows how to lead without being a bully knows how to lead without being a bully.
Thank you for you Fern, my favorite neighbor!
Elizabeth Alsbrook7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Jane is attentive and gives her clients her undivided attention. She has a passion for helping people through their most challenging moments. She truly loves what she does.
Response from the owner · 2 months ago
Thank you Liz! 🙏
Jeff ThomasLocal Guide · 26 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I have worked with Jane for some time now and her trauma healing technique helped me move through some painful emotions I was holding onto from a childhood trauma. Jane's makes you feel safe and supported.
Response from the owner · 2 months ago
Dear Jeff
Thank you so much. Coming from another professional like you, means a lot.
And I love your breath work events! I think you are the most compassionate man I know.
Warmest, Jane
Chad Smith19 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Jane's meditations are beautifully calming. Her voice is gentle and reassuring and i really appreciated the inspiring stories. I always feel more peaceful, encouraged and uplifted after listening.
Response from the owner · 2 months ago
Thank you so much dear Shelia 🙏
Julianne DiBacco6 reviewsiTotal number of Google reviews Julianne has written across all businesses on Google Maps, not just this one.
Jane is one of the most compassionate, understanding, and caring people that I know! Her dedication and passion for her clients is truly inspirational. Jane’s capacity for listening, combined with her wealth of experience, makes her an amazing professional!
Response from the owner · 2 months ago
Wow, thank you Julianne (besides your husband Paul 😁)! Coming from you, one of my favorite dance coaches, that means a lot! 🙏🙏🙏
#DanceWiseDanceStudio is my home away from home. ♥️
https://www.dancewise.com/
Christina Reynolds2 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
I’m so extremely grateful that when I saw a post to do a zoom call to make into a documentary that It was a sign from God and gave my goose bumps from head to toe!! I am a victim and a survivor of domestic violence and rape by my ex narcissist who traumatized me and has made me fear for my life! I didn’t get justice, I got more traumatized going back to court for a very long time and each time re living my horrific attack and re living everything in my mind and seeing my attacker in person!! The Stare of Washington gave my attacker a plea deal that I was against from the very beginning and also was unaware of! He got 60 months which is 5 years and he’s only going to serve 2 years because of time served and good time, so he will be out soon!!! I have a restraining order on him but at the time this happened I had already had a restraining order on him and you can clearly see what good that di!!! So I have started my own petition to change the laws for perpetrators to get longer prison sentences and to help support the victims and survivors!! Please reach out to me on Facebook (Christina Reynolds) if you would like the link to sign and share my petition to help make a difference!! Who knows it could happen to you or someone you love.
I also want to thank Jane from my heart & soul for doing what she does to spread awareness about domestic violence and rape and to also help and support any victims and survivors and offers her skills and knowledge and experience and support!! Please reach out for we ALL need to SUPPORT one another!!💜🫶🏻
Response from the owner · 2 months ago
Dear Christina,
You are such an inspiration. Thank you for the honor I'm getting to work with you on my docuseries www.SayHisNameMovement.com.
Thank you! Jane
www.SayHisNameMovement.com
Sizzle Reel https://youtu.be/tfd3Uy_E6Pk?is=D_oxszDVaN9_O8bB
Dr. Amber EnrightLocal Guide · 23 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Jane moves thru core concepts quickly and is giving great information that is honest. If you do not make time to do the homework, you may be missing out on the best benefits of all that are just for you. I really love how direct she is.
Denise Haggard3 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
I just finished listening to Jane’s audio recording on Amazon: Women's Lib Sux and it is so powerful. She teaches what it means to be in touch with your feminine and masculine in all sorts of unique ways. My favorite was the Snake Prince Story. I am going to listen to it again!!
Response from the owner · Edited 4 months ago
Thank you Denise! I'm so happy that recording was helpful for you!
