Auto repair shop · Jacksonville, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 110 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★185 Google reviews · 15 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jax Auto Lab & Repair Shop five stars based on 185 reviews, with the owner responding to forty-six percent of comments. Customers frequently cite efficient turnaround times, reasonable pricing, and transparent communication regarding diagnostics and costs. Services mentioned include oil changes, tire rotations, pre-purchase inspections, and complex repairs for various vehicle makes. The shop is often described as honest and professional, avoiding unnecessary upsells. One negative review criticized the quality of a replacement part and the subsequent handling of the complaint.
Google rating: 5.0 out of 5 from 185 reviews (99% five-star).
Reviews on this page: 185 Google reviews (161 with written comments, 10 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 26, 2026.
Service: Oil Change Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Jax Auto Lab & Repair ShopOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop: 98/100 on this factor. Category median: 83.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop: 95/100 on this factor. Category median: 77.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
5.0of 5
5 stars18499%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 161 written reviews
99%praise
Praise34699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4954%
Reasonable4145%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7521%
Staff & attitude6017%
Would recommend5817%
Quality & results5014%
Price & value4814%
Honesty & trust4112%
Communication175%
What customers talk about
We read 161 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very efficient, prices are very reasonable & I would recommend them to anyone!”
“Great service and super helpful and fast i recommend these guys”
“Would recommend to anyone looking for car/Truck/Fleet repair & Service.”
“I had a great experience at Jax Auto Lab for my oil change and tire rotation!”
“Both times my vehicle was fixed within a day and at a reasonable price.”
“It’s reassuring to have an auto shop you can trust.”
“Josh took time to explain what was going on with the car and my various options.”
People customers mention
Josh12 reviews
Derek10 reviews
Get3 reviews
Cherokee3 reviews
Toyota3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job. Pick one to see what they paid and said.
LlauraLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I am totally satisfied with the service I have received from Jax Auto Lab. They are very efficient, prices are very reasonable & I would recommend them to anyone!
Great priceGeneral repairs & maintenanceService not listed
DDonnaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had a great experience at Jax Auto Lab for my oil change and tire rotation! They were quick, efficient, and got me back on the road in no time. It’s reassuring to have an auto shop you can trust. I’ll definitely be back and highly recommend them!
RRay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Ive been there twice now. Both times my vehicle was fixed within a day and at a reasonable price. Yes, I highly recommend this shop.
Hheather9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service experience! Will be going back for any auto maintenance or issues arise.
Great priceOil change
JJoe11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
If you are looking for a great repair shop, don't look any farther. They are fair in price and will keep you informed with every step. They took the time to find what 2 other shops couldn't find. Thank you Jax's
Great priceSteering & suspension repair
AAshley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m so grateful for finding out about Jax auto lab from a friend of mine. Josh was professional, honest, Knowledgeable And fast. Not only did he get Get me on the same day that I called, but I saved money going there and not breaks or less or any of those other chain brake places. He also saved me time because it…
I am totally satisfied with the service I have received from Jax Auto Lab. They are very efficient, prices are very reasonable & I would recommend them to anyone!
Price assessment: Great price
Services: General repairs & maintenance, Service not listed
D
Donna W.Local Guide · 23 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I had a great experience at Jax Auto Lab for my oil change and tire rotation! They were quick, efficient, and got me back on the road in no time. It’s reassuring to have an auto shop you can trust. I’ll definitely be back and highly recommend them!
Price assessment: Reasonable price
Services: Tires, General repairs & maintenance, Oil change
J
John JonesLocal Guide · 26 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
If you are looking for a great repair shop, don't look any farther. They are fair in price and will keep you informed with every step. They took the time to find what 2 other shops couldn't find. Thank you Jax's
Price assessment: Great price
Services: Steering & suspension repair
A
Ashley Stewart2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I’m so grateful for finding out about Jax auto lab from a friend of mine. Josh was professional, honest, Knowledgeable And fast. Not only did he get Get me on the same day that I called, but I saved money going there and not breaks or less or any of those other chain brake places. He also saved me time because it only took him 45 minutes to do the whole job. I will definitely be going back.
Services: Brakes
C
Christopher Wooden6 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.