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Jax Auto Lab & Repair Shop

Auto repair shop · Jacksonville, FL · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 110 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 99%
5.0 ★★★★★ 185 Google reviews · 15 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
Oct 2026latest review

Jax Auto Lab & Repair Shop at a glance

Google reviewers rate Jax Auto Lab & Repair Shop five stars based on 185 reviews, with the owner responding to forty-six percent of comments. Customers frequently cite efficient turnaround times, reasonable pricing, and transparent communication regarding diagnostics and costs. Services mentioned include oil changes, tire rotations, pre-purchase inspections, and complex repairs for various vehicle makes. The shop is often described as honest and professional, avoiding unnecessary upsells. One negative review criticized the quality of a replacement part and the subsequent handling of the complaint.

  • Google rating: 5.0 out of 5 from 185 reviews (99% five-star).
  • Reviews on this page: 185 Google reviews (161 with written comments, 10 with photos).
  • Owner responses: the business replied to 46% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Oil Change Service serving Jacksonville, Florida.

Data from Google, last updated October 29, 2026.

Score profile vs other oil change services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability95Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 98 (median 83)Reliability: 95 (median 77)Value: 100 (median 100)Momentum: 100 (median 100)
Jax Auto Lab & Repair ShopOil Change Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop: 98/100 on this factor. Category median: 83.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop: 95/100 on this factor. Category median: 77.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
–

Bar = this company · dark tick = category median.

Star ratings

185 Google reviews we collected

  • 5 stars18499%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 161 written reviews

  • Praise34699%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4954%
  • Reasonable4145%
  • Overpriced00%
  • Not sure11%

Topic share

How often each topic comes up in the written reviews

  • Speed & response7521%
  • Staff & attitude6017%
  • Would recommend5817%
  • Quality & results5014%
  • Price & value4814%
  • Honesty & trust4112%
  • Communication175%

What customers talk about

We read 161 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are very efficient, prices are very reasonable & I would recommend them to anyone!”
  • “Great service and super helpful and fast i recommend these guys”
  • “Would recommend to anyone looking for car/Truck/Fleet repair & Service.”
  • “I had a great experience at Jax Auto Lab for my oil change and tire rotation!”
  • “Both times my vehicle was fixed within a day and at a reasonable price.”
  • “It’s reassuring to have an auto shop you can trust.”
  • “Josh took time to explain what was going on with the car and my various options.”

People customers mention

  • Josh 12 reviews
  • Derek 10 reviews
  • Get 3 reviews
  • Cherokee 3 reviews
  • Toyota 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

lauraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I am totally satisfied with the service I have received from Jax Auto Lab. They are very efficient, prices are very reasonable & I would recommend them to anyone!

Great priceGeneral repairs & maintenanceService not listed
DonnaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had a great experience at Jax Auto Lab for my oil change and tire rotation! They were quick, efficient, and got me back on the road in no time. It’s reassuring to have an auto shop you can trust. I’ll definitely be back and highly recommend them!

Reasonable priceTiresGeneral repairs & maintenanceOil change
Ray5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Ive been there twice now. Both times my vehicle was fixed within a day and at a reasonable price. Yes, I highly recommend this shop.

heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great service experience! Will be going back for any auto maintenance or issues arise.

Great priceOil change
Joe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

If you are looking for a great repair shop, don't look any farther. They are fair in price and will keep you informed with every step. They took the time to find what 2 other shops couldn't find. Thank you Jax's

Great priceSteering & suspension repair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I’m so grateful for finding out about Jax auto lab from a friend of mine. Josh was professional, honest, Knowledgeable And fast. Not only did he get Get me on the same day that I called, but I saved money going there and not breaks or less or any of those other chain brake places. He also saved me time because it…

Brakes

Photos

Customer reviews

5.0 ★★★★★ 185 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
laura baileyLocal Guide · 18 reviewsTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am totally satisfied with the service I have received from Jax Auto Lab. They are very efficient, prices are very reasonable & I would recommend them to anyone!

  • Price assessment: Great price
  • Services: General repairs & maintenance, Service not listed
Donna W.Local Guide · 23 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience at Jax Auto Lab for my oil change and tire rotation! They were quick, efficient, and got me back on the road in no time. It’s reassuring to have an auto shop you can trust. I’ll definitely be back and highly recommend them!

  • Price assessment: Reasonable price
  • Services: Tires, General repairs & maintenance, Oil change
John JonesLocal Guide · 26 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best mechanics in Jax!!!! 11/10

Ray Mezo5 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ive been there twice now. Both times my vehicle was fixed within a day and at a reasonable price. Yes, I highly recommend this shop.

heather thompson9 reviewsTotal number of Google reviews heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service experience! Will be going back for any auto maintenance or issues arise.

  • Price assessment: Great price
  • Services: Oil change
whitney sahr5 reviewsTotal number of Google reviews whitney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and super helpful and fast i recommend these guys

  • Price assessment: Great price
Mike Charles4 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service. Honest people. Extremely knowledgeable!!!

  • Price assessment: Great price
Response from the owner · 7 months ago

Thank You Mike we appreciate your business and trusting us here at Jax Auto Lab!

Joe Tillmon11 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you are looking for a great repair shop, don't look any farther. They are fair in price and will keep you informed with every step. They took the time to find what 2 other shops couldn't find. Thank you Jax's

  • Price assessment: Great price
  • Services: Steering & suspension repair
Ashley Stewart2 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m so grateful for finding out about Jax auto lab from a friend of mine. Josh was professional, honest, Knowledgeable And fast. Not only did he get Get me on the same day that I called, but I saved money going there and not breaks or less or any of those other chain brake places. He also saved me time because it only took him 45 minutes to do the whole job. I will definitely be going back.

  • Services: Brakes
Christopher Wooden6 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jax Auto is amazing, got me in for an appt and fixed my car quickly. 10/10 service

  • Price assessment: Reasonable price

Jax Auto Lab & Repair Shop on Google Maps →

Business details

  • Address: 8802 Corporate Square Ct #205, Jacksonville, FL 32216
  • Phone: (904) 993-6224
  • Service area: Jacksonville, FL