Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Jax Auto Lab & Repair Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Jax Auto Lab & Repair Shop

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 110 oil change services · 5.0★ from 185 Google reviews

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Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop is better than 98% of oil change services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 95% of oil change services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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Reviews for your job

Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job.

Jax Auto Lab & Repair Shop for air conditioning

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Air conditioning”

AnthonyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Absolute honesty! what more can I say?! will not bring my vehicle to anyone else. *****

Reasonable priceElectrical repairAir conditioning
LarryLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Two young men who know what their doing & at a fair price - very happy with their work 😀

Reasonable priceElectricalAir conditioning
LaWanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an issue with my vehicle air-conditioning, it was repaired very quickly… Within minutes. Customer Service was amazing, and the price affordable. I definitely recommend Jax Auto Lab!

Air conditioning
SharonLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I rarely leave reviews, but Derek and Josh at Jax Auto Lab and Repair Shop absolutely earned this one. I had an A/C issue that my regular mechanic wasn’t able to handle. While searching for a shop that specialized in this type of repair, I came across Jax Auto Lab and Repair Shop and was impressed by their…

Reasonable priceA/C installation & repairAir conditioning
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

At Jax Auto Lab, you receive exceptional repair services. Their customer service is exemplary. They demonstrate a comprehensive understanding of all repairs, ensuring that all necessary work is completed before services begin. Additionally, they promptly notify you via phone call and text message about any…

Great priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent service and comminication.

A/C installation & repairAir conditioning
JimLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

🚩 👎 🚨 Not sure how they got the reviews they have, but it’s far from what I experienced. Saw the 🤩 reviews and took my car in for an AC diagnosis and repair, wish I never did. When I complained about the low-quality part they replaced the original one with, because the new replacement made an unbearable sound…

A/C installation & repairAir conditioning
SherryLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I was very happy with the work done. They were able to install a stereo that was a gift from my sons, and addressed my shocks, which another car establishment didn't address. I didn't mention that this is a 2008 Honda Civic that has about 126,000 miles and original shocks. Jason pushed on my trunk and my shocks…

Great priceAir conditioningService not listed
JasonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Needed and in depth AC repair on our truck and the guys at Jax Auto Lab fixed us up right. Thanks!

A/C installation & repairAir conditioning
joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We lost A/C, engine fan was really loud, and other symptoms. And all just days before a 10 hour family road trip. They fixed Everything in a day. Car service and customer service was wonderful! I had so many questions. Josh was patient and understanding. He took time to address every concern. Our car runs great. And…

Great priceElectrical repairAuto engine diagnosticAir conditioning
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I used Jax Auto Lab for several repairs and general maintenance with my Honda. Not only did they effectively fix my car but I was especially happy with their knowledge and professionalism. While checking my car they found a repair that was definitely needed and sent me pictures of the issue which was so helpful in…

Air & cabin filter replacementSteering & suspension replacementAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 45%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
General repairs & maintenance21—
Auto engine diagnostic14—
Steering & suspension repair11—
Auto maintenance11—
Air conditioning11—
Electrical repair10—
Tires9—

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