Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Jax Auto Lab & Repair Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Jax Auto Lab & Repair Shop

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 110 oil change services · 5.0★ from 185 Google reviews

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Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop is better than 98% of oil change services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 95% of oil change services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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Reviews for your job

Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job.

Jax Auto Lab & Repair Shop for auto engine diagnostic

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Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Auto engine diagnostic”

Bijoy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am so glad I found Jax Auto Lab, very satisfied with their service and honesty. Josh took time to explain what was going on with the car and my various options. Thank you!!

Steering & suspension repairAuto engine diagnosticAuto maintenance
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional, always upfront and honest! Not once that I feel like I was being taken advantage of.. I highly recommend this group of professional mechanics. They would definitely get your car rolling as quick as possible, but what I like about it the most they were upfront and honest no sugarcoating here … I…

Great priceElectricalAuto engine diagnosticAuto engine tuning
Adam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend Jax Auto Lab! We were dealing with a significant motor issue in my son’s car and Josh did a great job laying out all the options as well as his concerns with each. I truly felt like he was treating my son’s car like it was his own. Josh not only addressed the main issue but also considered…

Reasonable priceAuto engine diagnosticAuto engine tuningEngine repair
Trav3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

***Professional, Knowledgeable, Respectable, Honest*** Jax Auto Lab provided me with service second to none! Josh and Derek are proven professionals that take their time to understand your situation, diagnose, and solve whatever auto issue you may have. They were upfront and transparent from start to finish.…

Reasonable priceSteering & suspension repairAuto engine diagnosticService not listed
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve had the pleasure of having Derek at Jax auto labs fix my vehicles years before he even opened a shop. They are fast, efficient, affordable and hospitable. Can’t go wrong with trusting Jax auto lab to fix and maintenance your vehicles. From oil changes and spark plugs to water pumps and catalytic converters they got you covered.

Great priceGeneral repairs & maintenanceAuto engine diagnosticBrakes
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Josh and Derek were both great! They diagnosed my car correctly and were able to take care of it quickly. I am back on the road and my car is running great! Thanks guys. 😁

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
DeeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Josh and his partner which I always forget his name lol, but they are great and most important of all they’re HONEST!!! They’re not trying to get over, pretty fair in price! I love their service, I’m their customer until the end, the best mechanics.

Great priceAuto engine diagnostic
DebrahLocal Guide · 115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

THESE GUYS ARE HONEST and do great work at a fair price..2nd time I've used them instead of dealership..

Auto engine diagnosticEngine repair
S.Local Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These gentlemen are the most knowledgeable and thorough mechanics I’ve ever encountered. They take no shortcuts when it comes to fixing your vehicle. They can work on anything from a high end supercharged race car to a Harley or a golf cart. Do not waste your time with the dealer or any other shop in town. 10/10

Customer photo from S.'s review
Auto battery replacementElectricalAuto engine diagnostic
joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We lost A/C, engine fan was really loud, and other symptoms. And all just days before a 10 hour family road trip. They fixed Everything in a day. Car service and customer service was wonderful! I had so many questions. Josh was patient and understanding. He took time to address every concern. Our car runs great. And…

Great priceElectrical repairAuto engine diagnosticAir conditioning
Cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Took my car in on Friday at noon and my car was fixed ready for pick up before 5pm. Communication was great from beginning to end, & the staff was extremely helpful and professional. I will continue to bring my car here for any mechanical needs.

Reasonable priceAuto engine diagnosticService not listed
Sandra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Rating only, no written review.

Great priceTransmissionElectrical repairSteering & suspension repair
Uranela7 months ago★★★★★

Rating only, no written review.

Auto engine diagnostic
Norm3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionAuto engine diagnosticEngine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 45%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
General repairs & maintenance21—
Auto engine diagnostic14—
Steering & suspension repair11—
Auto maintenance11—
Air conditioning11—
Electrical repair10—
Tires9—

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