Experts Reviews · Company report
Jax Auto Lab & Repair Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Jax Auto Lab & Repair Shop

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 110 oil change services · 5.0★ from 185 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop is better than 98% of oil change services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 95% of oil change services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
—

Reviews for your job

Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job.

Jax Auto Lab & Repair Shop for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 96
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Oil change”

DonnaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had a great experience at Jax Auto Lab for my oil change and tire rotation! They were quick, efficient, and got me back on the road in no time. It’s reassuring to have an auto shop you can trust. I’ll definitely be back and highly recommend them!

Reasonable priceTiresGeneral repairs & maintenanceOil change
heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great service experience! Will be going back for any auto maintenance or issues arise.

Great priceOil change
Greg15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

As always, Jax Auto Lab did a great job at a reasonable price and on schedule with regular maintenance, etc. 5 stars as always!

General repairs & maintenanceAuto maintenanceOil change
지젤1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience! Fair prices and always on time. They just moved to a new, very nice and comfortable office. The service is quick, but next time I'll make sure to hang out in their cool waiting area a bit longer.

Reasonable priceOil change
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great Service, Friendly and very knowledgeable. I highly recommend and will continue to use Jax Auto Spa.

Great priceTiresAuto maintenanceOil change
Dawn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My daughter found these guys we both own Toyotas. I will never go back to the dealership again! They are the best at what they do trustworthy shoot you straight they get the work done in a timely manner! They will be The only ones to touch my vehicle! I give them 5⭐️⭐️⭐️⭐️⭐️💯😍

Great priceOil change
Sebastian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Couldn't be happier with the service. I got from these guys. Quick, professional and great pricing too. Will be coming back for all my future services.

Great priceOil change
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service!

Oil change
HaroldkLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The guys there at Jax Auto are A-1...they get you in and out like they promised...work is always professional..I highly recommend them for any of your Auto needs .

Reasonable priceAuto brake repairOil change
Ellen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were very quick and friendly with the repair of my car and kept constant communication with me about the process!! Will definitely recommend to others!

Great priceElectrical repairOil change
CindiLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick, knowledgeable and reasonably priced. I trust them completely with all my vehicles.

Oil change
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

At Jax Auto Lab, you receive exceptional repair services. Their customer service is exemplary. They demonstrate a comprehensive understanding of all repairs, ensuring that all necessary work is completed before services begin. Additionally, they promptly notify you via phone call and text message about any…

Great priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Prompt and great service!

Great priceAuto maintenanceOil change
KatieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

If you want a great experience and your auto well cared for Jax Auto Labs is it! My third time there for basic maintenance. They run on time, polite and do a great job. This time though they went above and beyond and removed film that has been left on my hood making it look dirty and gross. Looks like a new car! Thanks guys!!

Customer photo from Katie's review
General repairs & maintenanceTire rotationsOil change
Genevieve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very helpful and kind! Speedy and got me in right away! Definitely will go back!

Reasonable priceGeneral repairs & maintenanceTire rotationsOil change
RishiLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josh and Derek are knowledgeable. They are reasonable and fair, did not try to upsell or do more than I needed. I was in and out in quick time.

Great priceOil change
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve had the pleasure of having Derek at Jax auto labs fix my vehicles years before he even opened a shop. They are fast, efficient, affordable and hospitable. Can’t go wrong with trusting Jax auto lab to fix and maintenance your vehicles. From oil changes and spark plugs to water pumps and catalytic converters they got you covered.

Great priceGeneral repairs & maintenanceAuto engine diagnosticBrakes
ViaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My go to shop for my little blue honda. The men that work here are super knowledgeable, friendly, and the can joke with ya too. They’re going to help me upgrade my sound system a bit too which I’m super excited for ! Highly recommend this auto shop

Reasonable priceTiresGeneral repairs & maintenanceTire rotations
Jace6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My transmission went out in my Toyota Prius and I had no clue where to take it without getting railed with an insane price. I searched up mechanics near me and came across Jax auto lab. Josh did a diagnostic on my car and figured out everything that was wrong with my transmission. Josh gave me a quote at a pretty…

Great priceTransmissionOil change
Mark12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great guys! Derek and Josh is top notch👌. They're very professional and great at what they do! I know my mercedes is in good hands with them! Thanks guys!

General repairs & maintenanceOil change
RaeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This is the second time I have been to this place and I would recommend them. I have brought two of my car here for an oil change and they are very professional and respectful. The wait was not long and they looked over me whole car and told me what needed to be done. I will be coming back for anything that needs to be done to me cars in the future.

Reasonable priceTire rotationsOil change
kylee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional and completed work quickly.

Reasonable priceBrakesOil change
S.Local Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These gentlemen are the most knowledgeable and thorough mechanics I’ve ever encountered. They take no shortcuts when it comes to fixing your vehicle. They can work on anything from a high end supercharged race car to a Harley or a golf cart. Do not waste your time with the dealer or any other shop in town. 10/10

Customer photo from S.'s review
Auto battery replacementElectricalAuto engine diagnostic
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I used Jax Auto Lab for several repairs and general maintenance with my Honda. Not only did they effectively fix my car but I was especially happy with their knowledge and professionalism. While checking my car they found a repair that was definitely needed and sent me pictures of the issue which was so helpful in…

Air & cabin filter replacementSteering & suspension replacementAir conditioning
andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick, good communications, reasonable price.

Reasonable priceOil change
Parker9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After years of dealing with inflated prices and blatant dishonesty at service centers connected to local Toyota dealerships, I decided to try Jax Auto Lab because their technicians hold high-level certifications for Toyota. I am thrilled with their work and can't recommend them enough. Not only did they not try to…

Great priceGeneral repairs & maintenanceTire rotationsBrakes
Kylea week ago★★★★★

Rating only, no written review.

TiresOil change
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Great priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 45%Overpriced 0%Not sure 1%

Jobs customers hired them for

Compare with