Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Jax Auto Lab & Repair Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Jax Auto Lab & Repair Shop

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 110 oil change services · 5.0★ from 185 Google reviews

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Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop is better than 98% of oil change services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 95% of oil change services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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Reviews for your job

Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job.

Jax Auto Lab & Repair Shop for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 58
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Steering & suspension repair”

Joe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

If you are looking for a great repair shop, don't look any farther. They are fair in price and will keep you informed with every step. They took the time to find what 2 other shops couldn't find. Thank you Jax's

Great priceSteering & suspension repair
Bijoy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am so glad I found Jax Auto Lab, very satisfied with their service and honesty. Josh took time to explain what was going on with the car and my various options. Thank you!!

Steering & suspension repairAuto engine diagnosticAuto maintenance
Trav3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

***Professional, Knowledgeable, Respectable, Honest*** Jax Auto Lab provided me with service second to none! Josh and Derek are proven professionals that take their time to understand your situation, diagnose, and solve whatever auto issue you may have. They were upfront and transparent from start to finish.…

Reasonable priceSteering & suspension repairAuto engine diagnosticService not listed
StephanieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dropped my car off early @730am. I was called before I even got to work letting me know what was wrong and what the cost would be to fix it. My car was ready to be picked up before 3pm. Very fast & fair priced service. I will definitely be using Jax Auto Lab for all my car repairs!

TiresSteering & suspension repair
DLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They quickly identified the problem, quoted me a good price and had it ready ahead of time! I'm so glad I found them! And...it smells really nice in the office 😀

Great priceSteering & suspension repair
AJ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Brought my Lexus in and they figured out the issue fast. Got the parts on order and problem fixed ASAP. 100% recommend. Definitely my go to shop from now on.

Great priceSteering & suspension repair
DeWitt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I recommend Jax Auto Lab if you’re looking for someone who does great work and is reasonable and honest.

Reasonable priceSteering & suspension repairService not listed
JrocLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a good experience with jax auto lab after leaving the dealer and them telling me things wrong that was not correct. Jax auto lab told me what i needed and ordered the parts and installed and my car is riding correct and the right ride height. So thanks for great customer service and to both of the guy's for…

Steering & suspension repairSteering & suspension replacement
Sandra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Rating only, no written review.

Great priceTransmissionElectrical repairSteering & suspension repair
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repair
Erin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Steering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 45%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
General repairs & maintenance21—
Auto engine diagnostic14—
Steering & suspension repair11—
Auto maintenance11—
Air conditioning11—
Electrical repair10—
Tires9—

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