Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Jax Auto Lab & Repair Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Jax Auto Lab & Repair Shop

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 110 oil change services · 5.0★ from 185 Google reviews

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Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Auto Lab & Repair Shop is better than 98% of oil change services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 95% of oil change services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Auto Lab & Repair Shop is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Auto Lab & Repair Shop is better than —% of oil change services.–
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Reviews for your job

Customers hired Jax Auto Lab & Repair Shop for 8 kinds of job.

Jax Auto Lab & Repair Shop for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 85
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Tires”

DonnaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had a great experience at Jax Auto Lab for my oil change and tire rotation! They were quick, efficient, and got me back on the road in no time. It’s reassuring to have an auto shop you can trust. I’ll definitely be back and highly recommend them!

Reasonable priceTiresGeneral repairs & maintenanceOil change
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great Service, Friendly and very knowledgeable. I highly recommend and will continue to use Jax Auto Spa.

Great priceTiresAuto maintenanceOil change
StephanieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dropped my car off early @730am. I was called before I even got to work letting me know what was wrong and what the cost would be to fix it. My car was ready to be picked up before 3pm. Very fast & fair priced service. I will definitely be using Jax Auto Lab for all my car repairs!

TiresSteering & suspension repair
Atlantic2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

very honest and hard working. I trust my company vehicle's with them as well as my personal

TransmissionCarburetor cleaningElectrical repair
ViaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My go to shop for my little blue honda. The men that work here are super knowledgeable, friendly, and the can joke with ya too. They’re going to help me upgrade my sound system a bit too which I’m super excited for ! Highly recommend this auto shop

Reasonable priceTiresGeneral repairs & maintenanceTire rotations
Mekhi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

great customer service the guys up there are honest,reliable,and knowledgeable about working on vehicles and also there off road work like SXS and 4 wheelers is extravagant

Customer photo from Mekhi's review
Great priceTires
Kylea week ago★★★★★

Rating only, no written review.

TiresOil change
DonEdited a month ago★★★★★

Rating only, no written review.

Great priceTires
T5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresBrakesVehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 45%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change28—
General repairs & maintenance21—
Auto engine diagnostic14—
Steering & suspension repair11—
Auto maintenance11—
Air conditioning11—
Electrical repair10—
Tires9—

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