Jay Pasey7 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice, looks great 👍
Jax Palm Trees
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%94+26.5Replies to reviews 8%84+6.9Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 49 tree trimming servicesPosition by Experts Score among all companies we track in this category. · better than 73%
5.0 ★★★★★ 292 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review
Jax Palm Trees at a glance
Customers consistently praise the wide selection of healthy palms, knowledgeable staff, and fair pricing. Reviews highlight professional installation services, punctuality, and thorough cleanup. Recurring themes include helpful guidance on tree selection and strong communication throughout the process. The only common criticism involves a specific incident where a truck was parked unsafely on a curve, and a separate complaint regarding a delivery fee for a distant location.
- Google rating: 5.0 out of 5 from 292 reviews (99% five-star).
- Reviews on this page: 292 Google reviews (269 with written comments, 66 with photos).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: October 19, 2026.
- Service: Tree Trimming Service serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other tree trimming services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jax Palm Trees: 97/100 on this factor. Category median: 94.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jax Palm Trees: 94/100 on this factor. Category median: 91.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jax Palm Trees: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jax Palm Trees: 84/100 on this factor. Category median: 77.A
84
Bar = this company · dark tick = category median.
Star ratings
292 Google reviews we collected
- 5 stars28899%
- 4 stars10%
- 3 stars10%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
- Praise49899%
- Complaints51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14729%
- Would recommend9519%
- Quality & results8617%
- Price & value7916%
- Speed & response5010%
- Communication347%
- Honesty & trust122%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very considerate and professional team at installation.”
“…onnection with them and I think they’re good business people I would highly recommend them for a small or large project, I think they can help you pla…”
“My Husband and I had such a great experience this week at Jax Palms!”
“This place was horrible, tree I picked had rotten roots, was told new ones coming, however here’s the real crazy dilemma they told me they didn’t deli…”
“They have great value, inventory and a true love of what they do.”
“And the team did a great job installing it and was very fast!”
“Cool guys up here very easy to work with and willing to help ,very knowledgeable and will guide you in the right direction , best in Jax 👍”
“They gave me quote upfront and stuck to it even though the tree I got was more expensive.”
People customers mention
- Palms 54 reviews
- Jake 49 reviews
- Mike 16 reviews
- Alex 13 reviews
- Wade 11 reviews
- Sylvester 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Incredible selection and very approachable sales team. Really liked communicating with Mike. Feels like a true family with all the employees. Very considerate and professional team at installation. Gave us great recommendations on our future palm trees. I really like how the diswaeded us from getting the palm tree…
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The whole experience with Jax Palm Trees was amazing. Several months ago we met Mike in the nursery he was very helpful in getting us started with our plan. Jake helped us pick out the trees, very knowledgeable and passionate, made us feel like the only customers there. When it came time for installation Eduardo and…
PaulLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great palm trees and installlation ! Issac and Wade installed ours and took their time to ensure it was installed perfectly and secured ! Highly recommend this company !
Angie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been dealing directly with the owner over five years ago after I built my house. They are so connected to their plants you can tell they have a passion for the product as well as being very knowledgeable. The variety is incredible and always well maintained on their property so that speaks a lot. They have…
Patty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are great. They had exactly what I was looking for with the best price in town. They have the widest selection of the healthiest palms with many different other plants. Check them out, you won't be disappointed.
Derrick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Unbelievable service from shopping for tree to install. The triple Mike team all were outstanding. They didn’t have tree I wanted but found it and brought to their lot for me to see if it was exactly what I wanted. It was even better! They gave me quote upfront and stuck to it even though the tree I got was more…
Photos
Customer reviews
5.0 ★★★★★ 292 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
David Schwartz9 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible selection and very approachable sales team. Really liked communicating with Mike. Feels like a true family with all the employees. Very considerate and professional team at installation. Gave us great recommendations on our future palm trees. I really like how the diswaeded us from getting the palm tree we were originally considering because it doesn't do well in the northern region of florida and directed us to a palm that was more hearty.
Tim Boyle2 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe whole experience with Jax Palm Trees was amazing. Several months ago we met Mike in the nursery he was very helpful in getting us started with our plan. Jake helped us pick out the trees, very knowledgeable and passionate, made us feel like the only customers there. When it came time for installation Eduardo and the crew were amazing. I had a basic plan but wanted them to set them up how they thought would look best, What do I know I don’t plant palm trees for a living. I couldn’t be happier. We will definitely use them again for phase two.
Paul BlackintonLocal Guide · 22 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat palm trees and installlation ! Issac and Wade installed ours and took their time to ensure it was installed perfectly and secured ! Highly recommend this company !
Angie Tekin8 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been dealing directly with the owner over five years ago after I built my house. They are so connected to their plants you can tell they have a passion for the product as well as being very knowledgeable. The variety is incredible and always well maintained on their property so that speaks a lot. They have provided me good advice and direction with random questions that make them no money so I’ve always been treated professionally and again feeling a good connection with them and I think they’re good business people I would highly recommend them for a small or large project, I think they can help you plant your dreams.
bjwolf77 reviewsTotal number of Google reviews bjwolf7 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat selection
Patty mcglone4 reviewsTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are great. They had exactly what I was looking for with the best price in town. They have the widest selection of the healthiest palms with many different other plants. Check them out, you won't be disappointed.
Derrick Levy7 reviewsTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUnbelievable service from shopping for tree to install. The triple Mike team all were outstanding. They didn’t have tree I wanted but found it and brought to their lot for me to see if it was exactly what I wanted. It was even better! They gave me quote upfront and stuck to it even though the tree I got was more expensive. Couldn’t be happier with Jax Palm and gladly will refer them to everyone.
Kyle Kosco13 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe team ant Jax Palm Trees are great! Very knowledgeable and helpful. Excited to return here for more!
Duc Le2 reviewsTotal number of Google reviews Duc has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJax Palm Tree is the best . They are kind, good people and great service!!!
Business details
- Address: 13638 Atlantic Blvd, Jacksonville, FL 32225
- Phone: (904) 535-5903
- Website: jaxpalmtrees.com
- Service area: Jacksonville, FL