Auto body shop · League City, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★67 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers highlight transparent pricing, often noting costs lower than competitors, alongside fast turnaround times that frequently meet promised deadlines. Services range from full collision repairs and paint matching to mechanical fixes like ABS module programming and oil changes. Recurring themes include professional communication, honest interactions, and reliable work quality that restores vehicle appearance and function. With a perfect five-star rating from sixty-seven reviews, the owner responds to all feedback, and no significant criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 67 reviews (97% five-star).
Reviews on this page: 67 Google reviews (57 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Auto Body Shop serving League City, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Jay's Auto CollisionAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Auto Collision: 96/100 on this factor. Category median: 89.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Auto Collision: 97/100 on this factor. Category median: 86.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay's Auto Collision: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Auto Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Auto Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
67 Google reviews we collected
5.0of 5
5 stars6597%
4 stars23%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
98%praise
Praise11898%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price964%
Reasonable429%
Overpriced00%
Not sure17%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3025%
Would recommend2622%
Price & value2218%
Speed & response1714%
Staff & attitude1412%
Honesty & trust98%
Communication22%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Love this auto collision, they are such great service.”
“Had a messed up bumper with a broken light and now it looks totally brand new.”
“I highly recommend that you go here before you go anywhere else”
“I had to pay out of the pocket and Jay fixed my car for a good price.”
“I was referred to this place so I brought my car in, ended up leaving it there the same day, and couldn’t have been happier with the entire experience!”
“He was very helpful, and I’m really happy with how everything turned out.”
“He was transparent with the price of labor and parts.”
“Kept me updated, worked consistently and got me back into my washed car the day it was ready.”
People customers mention
Jays3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jay's Auto Collision for 8 kinds of job. Pick one to see what they paid and said.
Franklyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Jay’s body shop was recommended, after AAA towed my vehicle to a well known body shop quoted two thousand dollars more. He was transparent with the price of labor and parts. Also promised one week turnaround.
Great pricePaintingBody & Trim
Clodine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jay's auto shop painted my roof of SUV and installed and programmed an abs module and everything is perfectly working. I was more than happy. Honest shop. I highly recommend that you go here before you go anywhere else
Great pricePaintingService not listed
Evana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve never had the best experiences when I’ve needed work done on my car, so i’m always a little hesitant bringing my car anywhere. I was referred to this place so I brought my car in, ended up leaving it there the same day, and couldn’t have been happier with the entire experience! The service was great, and I felt…
ximena2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Jay’s Auto Collision Repair! He fixed my bumper, and the work was done super fast. He was very helpful, and I’m really happy with how everything turned out. If you need any auto body work done, definitely check him out! Great service and great work!
Not sureService not listed
Stefany2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’m really happy with the service I received!! My car was experiencing some issues, but they were able to figure everything out and get it running again. I would definitely recommend them to anyone who needs their car fixed!
Great price
Jasmine6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Love this auto collision, they are such great service. I come here to get my oil change every 6 months on my bmw x3. They do a fantastic, quick job. And the price is unbeatable! Definitely recommend these guys
Jay’s body shop was recommended, after AAA towed my vehicle to a well known body shop quoted two thousand dollars more. He was transparent with the price of labor and parts. Also promised one week turnaround.
Price assessment: Great price
Services: Painting, Body & Trim
Response from the owner · a week ago
Thank you so much, Franklyn, for your 5-star review and for trusting Jay's Auto Collision!
We truly appreciate your kind words. Our goal is always to provide honest pricing, transparency, quality workmanship, and reliable service. We're glad we could offer you a fair and competitive estimate.
Thank you again for your support and recommendation. It was a pleasure helping you!
— Jay's Auto Collision Team
Clodine Salinas5 reviewsiTotal number of Google reviews Clodine has written across all businesses on Google Maps, not just this one.
Jay's auto shop painted my roof of SUV and installed and programmed an abs module and everything is perfectly working. I was more than happy. Honest shop. I highly recommend that you go here before you go anywhere else
Price assessment: Great price
Services: Painting, Service not listed
Response from the owner · 3 weeks ago
Thank you so much, Clodine, for your 5-star review and for trusting Jay’s Auto Collision! We’re very happy to hear that you’re pleased with the roof paint and that your ABS module is working perfectly. We truly appreciate your kind words, your trust in our shop, and your recommendation. It was a pleasure helping you, and we’ll always be here whenever you need us again!
Evana Wagner4 reviewsiTotal number of Google reviews Evana has written across all businesses on Google Maps, not just this one.
I’ve never had the best experiences when I’ve needed work done on my car, so i’m always a little hesitant bringing my car anywhere. I was referred to this place so I brought my car in, ended up leaving it there the same day, and couldn’t have been happier with the entire experience! The service was great, and I felt confident that my car was in good hands. I’ll definitely be coming back whenever I need work done and will absolutely be referring my friends and family here!
Response from the owner · a month ago
Thank you so much, Evana, for your kind words and for trusting Jay’s Auto Collision with your vehicle! We’re very happy to hear that you had a great experience and felt confident leaving your car in our hands. Your trust and recommendation to your friends and family mean a lot to us. We truly appreciate your support and look forward to helping you anytime you need us again!
Jason Hughes4 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Thank you, Jason! We really appreciate your feedback and are glad you were happy with our fast service. Thank you for choosing Jay’s Auto Collision. We look forward to helping you again!
ximena perez2 reviewsiTotal number of Google reviews ximena has written across all businesses on Google Maps, not just this one.
I highly recommend Jay’s Auto Collision Repair! He fixed my bumper, and the work was done super fast. He was very helpful, and I’m really happy with how everything turned out. If you need any auto body work done, definitely check him out! Great service and great work!
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much, Ximena, for the 5-star review and recommendation! We’re glad you’re happy with your bumper repair and our service. At Jay’s Auto Collision, we always strive to provide quality work and get our customers back on the road as quickly as possible. We truly appreciate your trust and support!
Stefany Monterroso2 reviewsiTotal number of Google reviews Stefany has written across all businesses on Google Maps, not just this one.
I’m really happy with the service I received!! My car was experiencing some issues, but they were able to figure everything out and get it running again. I would definitely recommend them to anyone who needs their car fixed!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much, Stefany! We truly appreciate your 5-star review and your recommendation. We’re very happy we were able to diagnose the problem and get your car running again. Thank you for trusting Jay’s Auto Collision. We’re always here whenever you need us!
Jasmine6 reviewsiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Love this auto collision, they are such great service. I come here to get my oil change every 6 months on my bmw x3. They do a fantastic, quick job. And the price is unbeatable! Definitely recommend these guys
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much, Jasmine! We truly appreciate your continued trust in Jay’s Auto Collision. We’re glad you’re happy with our service, pricing, and quick turnaround. It’s always a pleasure taking care of your BMW X3. Thank you for your recommendation, and we look forward to seeing you again!
Q Z3 reviewsiTotal number of Google reviews Q has written across all businesses on Google Maps, not just this one.
Excellent service. Professional and quick. Highly recommend!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 2 months ago
Thank you so much for your 5-star review! We truly appreciate your recommendation. Our goal is always to provide professional, high-quality, and timely repairs. Thank you for choosing Jay's Auto Collision, and we look forward to serving you again in the future!
habib zeinali1 reviewiTotal number of Google reviews habib has written across all businesses on Google Maps, not just this one.
İ had accident my car was so heavily damaged. jay’s auto fixed my car just at 3 days for less money than other shops.
Price assessment: Great price
Services: Steering & suspension repair, Painting, Body & Trim
Response from the owner · 2 months ago
Thank you so much, Habib! We truly appreciate your kind words and your trust in Jay's Auto Collision. We're glad we could repair your vehicle quickly and at a fair price. It was a pleasure serving you, and we hope to help you again if you ever need us. Drive safely!
Trevor Morris2 reviewsiTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Professional, timely, friendly, and honest are just a few words I could use to describe this business. I had a big dent in my hood and it was replaced and looked brand new. I would recommend anyone to bring their car here.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 3 months ago
Thank you for your 5-star review! We truly appreciate your trust in Jay's Auto Collision. It was our pleasure to serve you, and we look forward to helping you again in the future.
