Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Jay's Automotive - Alameda logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%29+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Jay's Automotive - Alameda

El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #163Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 531 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Automotive - Alameda is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Automotive - Alameda is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay's Automotive - Alameda is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Automotive - Alameda is better than 97% of auto repair shops.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Automotive - Alameda is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay's Automotive - Alameda is better than 29% of auto repair shops.D
29

Reviews for your job

Customers hired Jay's Automotive - Alameda for 8 kinds of job.

Jay's Automotive - Alameda for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “General repairs & maintenance” · showing 20

Yolanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I always have had excelent and timely service at Jay's Automotive. Very happy with their expert work as well as their great customer care.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticBrake service & repair
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very knowledgeable, always do great work. High recommend!

Reasonable priceGeneral repairs & maintenance
felipeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely awesome. Very professional. Very clean. We took our car in with an intermittent electrical problem that caused the car to go into "limp" mode and a separate check engine light. Rick reached out a couple days later with a full report and an estimate. Very specific. Very reasonable. Rick took the time to…

Reasonable priceTransmissionElectrical repairGeneral repairs & maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m always pleased with the work performed.

Reasonable priceGeneral repairs & maintenance
Marilyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jay's is great! They figured out why the check engine light kept turning on. Two other mechanics at a different shop had diagnosed it wrong and so I ended up paying for unnecessary work! I'm so glad I took it to Jay's on Lomaland Drive.

Reasonable priceGeneral repairs & maintenance
TedLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service and professional people

Auto water leak repairGeneral repairs & maintenanceAuto engine diagnostic
Sylvia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

**Updated this review because they arranged for Uber in 2021 during COVID. They don't arrange for Uber pick-ups or drop-offs. However, they still provide the link with a status of your car and still provide excellent service! (2021) My last visit to Jay's was for a variety of services (state inspection, belt…

General repairs & maintenanceAir conditioningService not listed+ Professionalism
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great customer service, friendly and honest. They have certified technicians to fix my truck right, the prices are better than other places and they guarantee the job. ☺️❤️

General repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
MrBenPatrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fast easy going experience and their prices were reasonable. Along with an extensive guarantee.

A/C installation & repairAir & cabin filter replacementAuto battery replacement+ Punctuality+ Professionalism+ Value
ArtLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Glad I found you Guy’s convenient, been here twice and pleased with my experience.

General repairs & maintenanceSide view mirror repair
Johnny9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, friendly and dependable.

A/C installation & repairAir & cabin filter replacementElectrical repair
Ruby8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Staff was very nice and informative when it came to my vehicle. Highly recommend

General repairs & maintenanceOil change
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay’s Automotive Garage on Alameda, continues to provide professional services all the while keeping respectful prices. My truck required major mechanical repairs. Rick, the station manager, provided timely updates and suggestions concerning the repair process. I highly recommend Jay’s Automotive . They really put…

Auto water leak repairEngine repairGeneral repairs & maintenance
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rick and Co. provide through diagnostics, fair pricing, and excellent workmanship. Highly recommended! 10 out of 10!

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Rosa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I appreciate the great service and giving me updates on my vehicle on a daily basis.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
JuanLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great service

Air & cabin filter replacementBrake service & repairBrakes
Ted1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

excellent service for all my car's needs

Air conditioningGeneral repairs & maintenanceSteering & suspension repair+ Quality+ Professionalism
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everything I had concerns with were taken care of quickly and efficiently. My only issue was that the check engine light was not reset

Air & cabin filter replacementBatteryEngine repair+ Quality+ Professionalism
FrankLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Exceptionally professionally, courteous, and reliable. Provided a detailed list of repair needs classified by their criticality, which allowed me to focus on the most important repairs, while allowing me the ability to determine when other repairs should be done. My family and I will continue to patronize Jay's…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Arturo9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very Professional. Love the text message with full diagnostic report.

General repairs & maintenance+ Professionalism

Show more general repairs & maintenance reviews (13 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 63%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance33—
Oil change29—
Auto engine diagnostic13—
Air & cabin filter replacement10—
A/C installation & repair9—
Electrical repair9—
Vehicle Inspection8—
Vehicle safety inspection8—

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