How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%29+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREJay's Automotive - Alameda
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #163Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 531 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jay's Automotive - Alameda for 8 kinds of job.
Jay's Automotive - Alameda for oil change
Clear ✕All 29 Google reviews tagged “Oil change”
At jays they are always friendly, professional, and honest. That's hard to find nowadays. Great work with fair prices.
Good customer service
Always great with these guys, honest n great job always. A+ in my book n in this visit wow low price ..........
I always have had excelent and timely service at Jay's Automotive. Very happy with their expert work as well as their great customer care.
Super courteous, professional, and prompt!!!
Rick is always a pleasure to deal with, fast and friendly customer service. I recommend them to anyone that needs automotive service.
They always do a great job on my car, affordable and reliable work.
Because I'm a woman, I'm always worried about getting taken advantage of when I go to get my vehicle repaired. At Jay's, Rick took the time to explain what was wrong, how much the repairs would be so there would be no surprises and also what to do if the repairs didn't fully resolve the issue and how they would fix…
Rick was very helpful, I was in and out and very pleased with your services, thank you
Great service and thorough.
Great customer service, friendly and honest. They have certified technicians to fix my truck right, the prices are better than other places and they guarantee the job. ☺️❤️
Very professional very courtesy Asked if I wanted coffee didn't take much time at all to get my car inspected very friendly placeYes
Staff was very nice and informative when it came to my vehicle. Highly recommend
The service is great!
I’ve been a loyal customer and I’m always impressed with the customer service from Rick and the awesome job his mechanics perform on my car. Making an oil change appointment was very easy and the communication with Rick is always impressive. I will be returning in 6 months for sure. Thank you guys!!!
Great service by everyone! I will definitely be going back for anything car issues that might come up. They are reliable and very respectful!
Jay’s Automotive Garage on Alameda, continues to provide professional services all the while keeping respectful prices. My truck required major mechanical repairs. Rick, the station manager, provided timely updates and suggestions concerning the repair process. I highly recommend Jay’s Automotive . They really put…
Great service
I have always had great service here. Up front with cost and breakdown. Only gave 4 stars due that I was getting a oil change on my truck along with tire rotation and a point inspection. Was adv a few hours. Dropped off at 9 am but was not ready till after 5. I will still bring it here first time this has happened.
Everything I had concerns with were taken care of quickly and efficiently. My only issue was that the check engine light was not reset
Rick and the rest of the team are awesome, very professional. I had made an Appt (due to covid) I took my 2010 Nissan 370z for my annual inspection along with an oil and filter change. They also inspected fluids and performed a battery test. I was notified that it was going to need to be changed in the near future.…
Always appreciate the great quality service I receive here. Staff is kind and professional. Definitely would recommend!
They took an hour to just do an oil change. No other issues than that.
Great shop - friendly service, extremely professional. You receive a full report of your vehicle on the internet before services are performed. The report includes photos of the exterior of your car - so you know they are making sure nothing happens, and photos of any issue that you have. Then you call and let them…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 33 | — |
| Oil change | 29 | — |
| Auto engine diagnostic | 13 | — |
| Air & cabin filter replacement | 10 | — |
| A/C installation & repair | 9 | — |
| Electrical repair | 9 | — |
| Vehicle Inspection | 8 | — |
| Vehicle safety inspection | 8 | — |
